Antwerpen Hyundai

I think Jack says yes to one thing per visit… i wish my mom would have had me review them before she bought her car. once the car was signed for she talked to the girl about tags and just wanted to transfer her old ones she was told no bother just return your old ones and you will get a credit and we will give you temp tags well she went to return her tags and because she only had one year tags and had put them on the car for 2DAYS no refund at all so get your facts straight before you tell people what to do she lost 90.00 than the antenna cover came off when they did the car wash and we asked them to replace it and we got a flat out we cant we are not a Kia dealer… really so we drove off and came right back a said what no gas in the car either! they did put gas in the car all they kept saying well its a used car like that purchase means nothing. very unhappy my mother is on a fixed income and to pay for extra tags and replace the antenna cover is an added expense she should not have to deal with

Don’t take an older, high mileage car to them for any kind of work, rear brake shoes almost cost me my life, ultimately it would cost me my car. I payed for a rear brake job, shoes and drums, the factory brakes lasted 171,000 miles. I had the car serviced three months later at their Clarksville store, their master tech found than wheel spindle nut had been tampered with during the brake service. My rear tire almost fell off, the service manager «finds» a multipoint inspection from the brake job, stating this. Strange my copy didn’t have this documented, no where. The other irritating factor was a lying salesman, tells me that he can sell me a Hyundai Genesis couple for the same price as an Elantra, horse crap. I looked at him and asked where is $ 10k going to magically disappear to? Never again.

The laziest, least interested, shadiest salesmen AND MANAGER OF SALES I have ever met. Totally disinterested in selling a car. Didn’t know anything about the car we were interested and wasn’t inclined to find out either, no matter how much I asked for the information. The response I kept getting was, «I guess so (it has a feature or not)» Why guess?! Why not just look it up for me!!! The BEST part of the whole experience there is that they lied about the price 3 times. And when I called the manager out on it– he said their online price must be wrong. Except today, it’s adjusted, and it’s LOWER than what we even thought it was!!! NEVER GO HERE– even if they have the best car/​best deal, trust cannot be purchased!!!

Horrible place to buy a car. They pretend their prices are low, then jack up the price in the end. All of the people look very disappointed to work their — all of them hate their jobs. Impossible to get a rental car. Go somewhere else.

Always have a good experience when I go here for sales and/​or service. Courteous sales and service people!

If it weren’t for Shane, on his first day, I’d have gone screaming into the service manager’s office. I bought my car there. I sat through a 4 hour oil change, I left my car for an oil change at 7:00 AM and got it back at 5:30 PM. Today I had a nail in my tire. The service number operator said to bring it in for express service, first come first serve. So I drove over there and the service supervisor told me they aren’t talking any walk-​ins because someone called in sick. Shane encouraged him to talk to the service manager who agreed to help me, if they had my tire in stock. They did not. What do you suggest I do?, I asked. Well, you can wait until we get the tire this afternoon. In the meantime you want me to drive around with a nail in my tire or just wait all day? The supervisor ask me what do I want him to do. Shane pulled me aside. He looked at the tire and gave his personal assessment. He explained what the situation was with the nail and how its location in the tire made repair versus replacement a close call. THANK YOU! Someone who gets where the customer is coming from. Shane explained my options and let me make the decision that was right for me. What’s this? Superior customer focused service at Antwerpen? How refreshing. Do not let this man go, Antwerpen! He may have saved you a customer. And by the way, Antwerpen, that car wash with service you promised me when you sold me my car, three appointments later, still hasn’t happened yet.

If I could give ZERO stars I would. I had my engine replaced and the total overall service was horrible. From the beginning the information provided about my replacement engine was not the same after installation. The service advisor disappeared after the repair and never explained my warranty or coverages. When I picked my vehicle up it was severely damaged and the replacement engine was filthy dirty. The lot person could not locate my vehicle and when he did it required a jump start. I followed up with the business about the damaged to my vehicle with serious disregard. The service manager initially attempted to resolve the issues and then disappeared. The business is currently not returning my phone calls about the promised repair. I had pictures taken of the broken windshield and then no more responses. I had used this business previously for service work and they were horrible. I should have had my vehicle repaired elsewhere. DO NOT GET YOUR VEHICLE SERVICED HERE! UNPROFESSIONAL FROM THE TOP DOWN!

They have by far the worse service center. Completely unprofessional. Their service manager, Mr Shipp, was a complete asshole when I did business with them. When I launched a complaint to corporate, I got no response. So if it can be avoided, go some place else.

Worst experience ever! If I could give 0 stars I would.
Firstly, I am someone who has stellar credit. I walked in, told them I was preapproved with a loan from my bank, had a certificate that guaranteed a low price if I purchased from a certified dealer, and was putting down a significant amount of money. Secondly, the dealer stated that they would only be able to guarantee the certificate on a vehicle on THEIR lot. I then contacted my bank, and they stated that since they were a «certified» dealer, they very well could’ve gotten the vehicle from the other dealer and still honor the certificate. They fed me bs about if how they had purchased the vehicle from the other dealer, then sell it to me for less, they’d be losing money… How’s that my problem? Then they kept saying that the car was «rare» and couldn’t find another anywhere on the east coast… only because the color and options I wanted were a rare combo. And? I’ve sat here and told you I’d buy a car if we could make a deal.
Well, since we couldn’t reach a deal on the car at the other dealer, they then said that they could get me what I wanted and put in aftermarket options. However, it would only be for a vehicle in stock on their lot. Well, not only was it not what I wanted, but it had a huge ass scratch on the door… wouldn’t even haggle on that. Lol, what a joke of a dealer.
So then I wanted to think about it, when in reality there was no thinking. How can you treat a customer like that, who comes in and says that they’ll buy a car from you, if the deal is right, and not do a deal on a car?
That’s OK, I took my business elsewhere, where they were able to find a vehicle with all my preferences, that was only 20 miles away. Where was the effort in trying to get that one? Granted, I settled for a color I wasn’t thinking about, but it had everything I wanted, without aftermarket parts, and at a lower price.
Also, I filed a formal complaint with my bank’s Internet sales team, stating that they refused to work with me or accept my certificate… this should revoke their «certified dealer» status.
Thanks for nothing.

The selection here is awesome! There is definitely something here for everybody and if you can’t find what you are looking for, the people who work here ask you so many descriptive and important questions to help you narrow down your search. The staff is super friendly and very knowledgeable. You can tell everyone who works here loves their job; which makes shopping for a car so much more of an exciting experience than a stressful one. Maybe it’s just me, but I feel like your current car always tends to «kick the bucket» per say at the worst time. The employees that work at this location were super sensitive to that need and really helped take the stress away when it came to needing to buckle down and pick a car. I would absolutely recommend this dealership to anyone overwhelmed with the chaos of trying to choose a new car.

We had a good experience here — the best out of all Hyundai dealerships within the Baltimore area. Our salesman was personable and willing to work with us, and the manager even came to sit down with us to make a deal. They are willing to work with their customers and negotiate prices to make a sale. Finance manager was on point and up front. Overall, good experience.

Can’t say enough about my experience. I went online Wednesday to look at the sonata, contacted Antwerpen and they called back the next day. Went in to test drive on Friday and was approved instantly. The friendliness of the staff, they are extremely knowledgeable and willing to do whatever it takes to make their customers happy. I was thinking that it would take about a week to be able to get a car. I walked in about 1:30 and drove out 2 ½ hours later in a brand new 2015 Hyundai Sonata Eco. Test drove several to get a feel of what I wanted. Picked the one, and was cleaned gassed up and ready to go in no time!
Thank you so much for working with me to get me a reliable car and having an awesome experience while doing so. I’ll be back!

Serviced my Hyundai there for an engine light– charged me $ 750 for fixing an oil sensor. I took the car back back because it was making a pinging noise and was told it was good to go. Engine later seized for low oil with no oil light on. Antwerpen told me to tow it from Virginia up to the shop so they could evaluate it (wouldn’t take the other dealers word for it) and would «cut me a deal» if I needed a new engine. $ 450 for the tow, $ 150 for the analysis, then told me I needed a new engine for $ 6500. Offered me $ 300 for the car if I traded it in. Had to sell the 2009 Sonata to Carmax for $ 1700 (sorry I had to pass on the $ 300 offer from Antwerpen). Poor workmanship, poor analysis, poor advice, poor trade-​ins — I’ll NEVER be back!

I’ve bought many cars in my life. This by far was the worst experience I’ve ever had. The salesperson was very rude and unprofessional. Was not willing to help until he received a verbal commitment that I was going to buy that day. Not sure who gives verbal commitment without knowing what the actual price is, but he was very adamant about it. When I finally spoke with the manager he provided us with all of the costs but was not willing to negotiate at all. Bottom line is that Jack does NOT say yes and I will never go back to this dealership again. Stay as far away as possible especially from a sales person named Michael.

I originally purchased my Hyundai at Antwerpen. I have had the absolute worst customer service and I will NEVER step foot in another Antwerpen dealership as long as I live! I had to yell at the poor kid who was assigned to assist me while my service was being botched. I had to leave my car with them an extra day because their paint guy painted the new door handle the wrong color! This happened after I had three other issues with the whole process of getting the handle in the first place, so I had had enough. Then went to pick my car up (they hadn’t called me to confirm the work was done and it was almost closing time on the 2^nd
day of a 1 day job) and I had to wait another 20 minutes when I arrived. I had them detail the interior of my car. They did not wipe down the driver door at all and they did not clean the windows. I got $ 50 taken off of the bill BEFORE I saw the crappy detail job. I will complain yet again, and if I could give them negative 100 stars, I would! Trying Ourisman Hyundai in Laurel in the future.

My husband and I were looking for the used car at this dealership. The car sale person asked us for the specification on the car what we were seeking. We gave him a detail of car. He looked at the papers to see if there is available around the dealership parking area so he can show to us. He said” I can’t find anything or help you! Good-​bye!” He walked away! How asshole rude salesperson was doing to us. In 15 minutes later, we stopped by the gas station. We saw the asshole car seller there. We «thumb down» him front of his eyes! Never go back to this bullshit dealership again since the tv advertisement with the «YES» Jack with the white frame glasses! We never like this advertisement and it was very creepy!

If I could give less than a one I would!!! I had been looking for a car for about a month. I knew what I was looking for, I just had to find it for the right price. Long story short I found the car I was looking for, took it for a test drive and everything was great. I went in to fill out the paperwork and a lady comes over to offer something called Ding Monkey. It sounded like a great deal. She went over the things that it «supposedly» covered so we bought it. DO NOT BUY THE DING MONKEY!!! she lied about everything that its supposed to cover! WASTE of money, when I called back to get my money back she told me there are no refunds. she was very rude and told me she would have her boss contact me. I have yet to hear from him! Let me repeat DO NOT buy the ding monkey, it covers NOTHING!!!
Signed the papers and was ready to go. I had to leave my new car there because my husband and I had met there, we had to drive home and drop off a car so that we could pick up my new car. Well when we got back and our sales person took us to get gas (which they only put in $ 30 for used cars, like I 17k wasn’t enough spent for a full tank) we realized there was a crack in the windshield. The sales person tried to give me 3 oil changes in place of the crack. REALLY?! I will never purchase a car from this place again in my life, and I will be sure to tell everyone I see (in my line of work, it’s a lot of people) never to purchase a car from here!

Learned the hard way today that the so called «internet specials» at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturers rebate from their «best price». These rebates consist of such things as:
«Mobility Rebate» @ $ 1000 — Qualify only if you install handicap accessible equipment in the car (LOL, seriously???)
«School Graduate Rebate» @ $ 500 — Qualify only if you graduated from college in the last (2 years?)
«Customer Appreciation Rebate» @ $ 500 — Qualify only if you currently drive a Hyundai.
«Military Rebate» @ $ 500 — Qualify only if you are in the military.
etc…
This information was vaguely disclosed in the fine print of the internet special, along with all the usual legal speak. However, the «internet sales manager» at Antwerpen Hyundai, Yessica Palacios would not give us any information until we went there in person. We arrived and she was briefly polite, before immediately disclosing that the entire internet special was based on these conditional «rebates», making the ACTUAL price $ 3000 higher! Essentially the ONLY way you’d get anywhere near this so called «internet price» is to install handicapped accessible systems in the car, be a recent college graduate, already own a Hundai, AND also be in the military… LOL!
We attempted to negotiate this now $ 3000 inflated price down, but were completely blown off. Yessica Palacios became rude and condescending, while she continued to state that «this is where we stand» regarding the price. We asked her to speak with the manager. She looked irritated but said she would talk to the owner of Antwerpen Hyundai himself. Yessica came back a few minutes later and wouldn’t move the price down even one dollar! We asked to speak with the owner, and she actually laughed in our faces, before making a condescending comment about how «he’s the owner no you can’t talk to him!» We asked one final time what she could do about the price, and she blew us off once more. Needless to say, we left immediately and she didn’t say a word on our way out. NO incentives were offered, and NOT even a penny was taken off the starting price.
We are extremely disappointed after being tricked into visiting Antwerpen Hyundai, only to be told that the «internet special» was based on ridiculous conditional rebates, and that no negotiation would take place PERIOD. We’ve been to two other Hyundai dealerships where the sales personnel were FAR more professional and polite. Obviously they’re all out to make money, so you have to play the game. But there’s no reason to be completely nasty and condescending to customers, and these internet offers are straight up scams that shouldn’t be legal!
Don’t waste your time with Antwerpen Hyundai!

Avoid this dealership. The salesmanship is passable, and I would question the true condition of their cars.
I bought my car less than 2 months ago, and the salesman was balancing me with another person purchasing a car. Sorry, but when I’m about to plunk down $ 20K for a car, I want undivided attention. At the time, though, I was dead set on buying my car, regardless of the customer service…
After signing on the dotted line, and just before driving off, I discovered the car sticker was missing (you know, the paper they tape in the window with the MSRP, all the specs of the exact car, etc.) The salesman looked for it, no luck; the car prep crew looked in their area for it – no luck.
The salesman said he would try to get another copy for me and he’d call in a couple days. A couple days came and went — nothing. I followed up with him, and he said his manager would order a new one — nothing. When I picked up my plates a couple weeks later, I asked the salesman — he said he had forgotten!
Two months later, one of my wipers broke and I went to the Laurel Hyundai to get my car serviced— of course, it started raining on my way home. The service person checked out my broken wiper and noticed it wasn’t the factory installed wiper! I’m seriously shocked since I just bought a brand new Hyundai (from Antwerpen Hyundai) with only 8 miles on it!
My Sonata is great, but I will never return to Antwerpen Hyundai for anything. This has also soured me on Hyudais too, and I don’t expect I’ll buy another in the future.

Terrible. Went in and the used car price quoted online was $ 2000 below the price they gave in the store. And they wouldn’t haggle or reduce it at all, not even a penny. They were rude and tried to refuse to take a coupon they have on their website, saying it is only for new cars even though the coupon clearly said it was for new AND used cars.
This is why cars sales people get a bad name. Don’t go there