Charm City Concierge

Specialties

Providing onsite and virtual concierge services to commercial /​residential buildings, private corporations, hospitals and malls. Charm City Concierge is the Nation’s premier concierge service serving over 175 locations with corporate offices in Baltimore, MD and Washington, DC.

After 17 years of providing concierge services on the ground, Charm City Concierge decided competitive times call for creative measures … and the Concierge Dashboard was born. The development of our proprietary virtual concierge software is a nationwide first in the concierge industry. When getting things done faster and smarter is the norm, the Concierge Dashboard is the ultimate personal assistant and has all the capabilities a client needs to make life easier.

Built on breakthrough technology, it is transforming the way businesses and clients connect, interact and transact. A personalized, interactive virtual concierge on your desktop links clients to their building/​company, their dedicated concierge.

History

Established in 1993.

pioneer in the concierge services industry, Charm City Concierge was founded in 1993 by Tina Urquhart and Nancy Green. 17 years, 175 serviced locations and 25 million square feet later, minority-​owned and managed, Charm City Concierge has emerged as the Nation’s premier concierge service, providing on-​site and virtual concierge services to over 100,000 clients. From our start in Baltimore, Maryland to our expansion to Washington, DC, Northern Virginia and Pennsylvania, today our services can be found in commercial office buildings, high-​end residential communities, shopping malls, retail destinations, hospitals and private corporations throughout the nation.

Our 3 service delivery platforms — onsite, virtual and a hybrid of both — give us the ability to service all types of clients and companies large and small. While our scalable virtual concierge technology (The Concierge Dashboard) and streamlined operations has allowed us to expand.