Johns Hopkins Community Physicians

Horrible receptionist. She is full of attitudes. Be sure to raise your voice when talking to her. She will hide her tail.

The pediatrician doctors are nice, but good luck getting ahold of them during or after hours. I needed an antibiotic for my daughter and my mother-​in-​law graciously offered to take her to get the Rx. The pediatrician told her it wasn’t a sinus infection and did not give the Rx. She told us to call her if it got worst. The infection got worst the next day (Friday), we called and called and called, but never heard back from our pediatrician. We ended up rushing her to urgent care and the urgent care doctor immediately identified the sinus infection and ordered the Rx. Within a day she was much better.
Bottom line, they are a nightmare to deal with in any kind of emergency. The after hours call line is a JOKE. Go with a pediatrician that will respond and actual cares. KEEP SEARCHING.

Bottom line: Overall poor service and nightmare trying to deal with the office workers.
If I could give this zero stars I would. When I moved to Baltimore, I was looking for a reputable gynecologist and naturally I thought Johns Hopkins was going to be my best bet! First of all, making an appointment wasn’t easy. I took my lunch hour to call to make an appointment and it pretty much took the whole hour. Still, I decided that I was going to go for my yearly checkup and maybe the wait would be worth it — After all, it is prestigious John’s Hopkins. Parking wasn’t too bad actually, but again I’m originally from NYC. I waited for about 25 minutes until I was called in and saw Dr. Terry for my visit. She was nice and didn’t make you feel rushed, but I will say that she is not gentle. The real issue that I have with this office is the fact that a year after I had my appointment, I am still trying to get to the bottom of a bill that I received from that visit. After my yearly «well-​woman» exam, which is 100% covered by my insurance, I received a bill from quest diagnostics. When I waited on the line for my entire lunch hour, I finally got a hold of someone but was given the run around — being told to call the insurance and that it must be MY fault somehow. After about 2 weeks of calling and trying to get a hold of someone, I was told by the Dr.‘s office that there was an issue with the way THEY coded the paperwork and they had to resubmit. I was reassured that the problem had been fixed and to ignore it if I receive another bill from Quest Diagnostics. I waited about 3 weeks and sure enough received another bill from Quest Diagnostics. I called Quest Diagnostics today just to confirm that it had been taken care of and they told me that no one ever called them from the Dr.‘s office. It has now been a full year that I have been trying to deal with this. Bottom line is that a Dr.‘s office is no different from any other business. And I can assure you that they will never get my business again. I’ve moved around quite a bit and have been to many doctors but I have never had to deal with this level of incompetence.

The doctors here are pretty good and the nurses and other staff are great. Here is the problem: you cannot get through to them on the phone. You must wait on hold for at least 10 but usually 15 minutes. Then you are told that whoever you’re talking to can’t answer your question/​help with your problem; someone else has to call you back. That rarely happens in the same day, so I hope you aren’t too sick. When you call to follow up, you are treated rudely. This office seems poorly managed and disorganized. Also, parking can be a problem, they will give you a voucher to park, but the lot gets full kind of quickly. They are never, ever on time. I have waited over an hour for an appointment that I had scheduled months earlier. I know they’re not calling patients, so what’s the problem? The problem is that they don’t really care, that’s why they get a only two stars.