Knockout Towing & Roadside Services

Called Geico roadside assistance and my wife received a text confirming a driver was dispatch. An hour goes by and no one shows. Called Knockout and they claimed they had no record of her need for assistance. I’m stuck in an airport on conference with this guy. Tells us to call Geico back and get It straightened out. I wanted to know how she could have received a text confirming but they have no record? So he repeats his previous statement and hangs up the phone on my wife and I. Called Geico who proceeds to call them to help them find the call and purchase order (PO). UNBELIEVABLE that a company would do this! Meanwhile I need to stay on the phone with my wife for 1 ½ hours to make sure she is safe. Geico should not give this company any business whatsoever!!!

I got my first flat tire. I called roadside assistance and they said the service would be here by 10:45. He came at 10:20 and finished 10 minutes before his estimated arrival time. He was fast competent and helpful. He made a potentially stressful situation go as smoothly as possible. Highly recommend Knockout Lockout.

Awful customer service. DO NOT USE THEM. I never write reviews, but specifically downloaded this app just to warn people. My car needed to be jumped, I was told it would only be 40 minutes. They never arrived, my husband called them, they said they didn’t have any record that we needed someone even though we had a dispatch number. We called geico roadside back, were told that the driver said they tried to call, no missed calls. Geico called them back to straighten it out, said it will be 35 min. Another hour goes by, my husband ends up speaking with the same horrible woman on the phone who did not hesitate to point the finger at geico (extremely unprofessional — I have no respect for businesses that are not willing to admit their mistakes). The woman sounded rude during the duration of the call and said that the job wad cancelled the last two times because geico said they didn’t have a working number on file (we have two working numbers on file). During the call where she was still repeating herself asking why our numbers do not work and bashing geico, we received a call from the driver. This place is completely unreliable, please use a different tow company.

Knockout Lockout is the worst. I called my insurance for roadside assistance for a flat tire and this is the company they used for me. The assistant was supposed to arrive within 1 hour. He called after 50 minutes and asked for the address, which tells me he hadn’t even left to find me yet. I was on a small side street block between two major intersections so gave him this information, which he then kept saying he needed an address. I gave him the address across the street since my car was next to a large school that took up the whole block. He called again 15 minutes later saying he couldn’t find it and relayed the two intersections I was between. When I asked if he knew this information then why was he confused he started ranting about how he wasn’t confused and hung up on me. I called the main number because I wasn’t even sure if he was still coming. They put me on hold and said they could not get in touch with him. He then called later and said he was at the intersection backed up the 50 feet to where my car was and emerged from his beat up car to inform me that I needed to give better directions. At this point I had had enough and we argued which ended with me saying I did not want his help and him threatening me and saying I wouldn’t be able to call his boss because he is the boss. I called the main line again and they were somewhat apologetic but I got the sense that they really couldn’t care less. I called my insurance company and another assistant came out to help me within half an hour who had no trouble finding me and was extremely helpful.
I cannot say enough about how bad my experience with this company was. The entire experience made me feel unsafe and infuriated. Perhaps this was an isolated incident but when people are in need of roadside assistance the last thing you want is an incompetent and threatening individual showing up in what is already a stressful situation. I will also be calling my insurance company to tell them not to refer customers to this company as I would never want this experience for another person with car trouble.

Knockout lockout is really awesome. I called my VW roadside assistance and this was the company they used for me. They said the guy would be there in a half hour, and he was there well before that. He was really awesome and was funny, knowledgable and got my car started, even when the jumper box didn’t work. He made a bad experience nice!

My car wouldn’t start this morning! I calmed myself and resigned myself to a ruined day.
Enter Knockout. They said they’d be on the scene with a jump for me within 35 minutes or less. I said OK, but I thought «yeah right,» and attempted to get comfy in my stuffy car in the monsoon-​like weather. I mean, seriously– flash flood warnings and tornado watch. As I started digging around for reading material, I got a call from an unfamiliar number. It was them! The guy estimated he was about 5 – 7 minutes away and wanted to make sure he knew exactly where I was (asked for landmarks) as I was on a very small side street and he double checked to make sure I was in a safe area. He arrived, found me right away, jumped the car and boom! I was back in business. I received very friendly, polite, and professional service. The whole ordeal took no more than 25 minutes total and though I thought I had a disastrous day ahead, I ended up only being 17 minutes late for work.
Can’t beat that! Highly recommended and would call again (but hope I don’t need to).