Sears Outlet

This place feels and looks like a 2^nd hand store. It evens smells used. Poor presentation. What happened to the softer side of sears?! Yuck

I called this location to verify that they had a wet/​dry vac in stock before coming. They confirmed that they do indeed have one, but they were misinformed because after driving there, I was then told that they don’t have the item. Meanwhile my basement is flooded and I’ve got a toddler and newborn that I now had to get back into the car and drive to a new store to get the vacuum. An employee told me, «there’s a Walmart just down the street, you know?» However, I do want to say that I spoke with a manager named Toni who was very apologetic and had excellent costumer service, making it not a completely terrible experience.

The Sears repair guy came out on a Saturday and was prompt and professional. Turns out the dishwasher wasn’t defective, but a piece of a broken wine glass got stuck in the drainage motor, which I guess is my fault not Sears. So, I am updating my review, because otherwise I thought the store was ok. It is a little dimly lit, but the people were nice and they carried the dishwasher out to my car.
My only advice is that you probably should hire somebody to install your dishwasher and probably most other big appliances, I think Sears would do that for an extra fee. Installing your dishwasher is a huge pain in the neck!

Our dryer broke in August 2014. We went to the Sears Outlet at 8200 Belair Road, purchased a new dryer and setup a Sears credit account to get some additional savings. Delivery was scheduled for 8÷27÷2014. When the dryer arrived, the two who brought it couldn’t get it through the door. They offered to return the dryer and said we should get a full refund. We accepted and they hauled it away. My wife called the Sears outlet that day to let them know what happened. The person she spoke with told her that they can’t do returns over the phone and that we’d need to come in person. We went on Labor Day, 9÷1÷2014. The woman at the store told us they were too busy and didn’t have time to take care of this for us. She also said that we could call and they’d be able to take care of the return over the phone, which contradicted what we were told when we called. We went to another Sears location and purchased a dryer there as we still did not have one. That dryer has since been installed. We have an infant in the house and had already spent a couple of hours on this so, when my wife was faced with a few long holds when trying to contact the store, she gave up before speaking with someone. She was finally able to speak with someone on 9÷9÷2014 at 10am. The woman she spoke with gathered her information and told her she’d call back. She did not call back on either number, work or mobile, that my wife had given her. On 9÷17÷2014, my wife spoke with a man who said he processed the return and that our Sears credit account should reflect it in a few days. It’s 14 days later and my wife setup an online account with Citibank. The Sears card is a Citibank card. She found that our account still shows the dryer we purchased at the Sears outlet. So our credit card bill is due soon and we cannot afford to pay for the two dryers. She chatted with their customer service. Citibank told her that the Sears has not processed our refund yet and that we need to deal with Sears to get that done. They suggested calling the main number. At this point, my wife has been dealing with this and somewhere around 10 hours of her life has been wasted by the awful people who work at the Sears outlet. So I made the call to them today. I got through to a nice lady in the Philippines who couldn’t understand English and offered to help me sign up for a Sears credit card after I explained the situation. I explained again and she sort of understood. She told me she would transfer me to the Sears outlet. I explained, at length, everything that had happened so far and that the people at the Sears outlet were either inept or members of some department store terrorist organization. I told her I only want to speak with someone who can help me in my most sounding exhausted voice. She said, «Hold on». After a brief 45 minute hold, a very nice woman with a U.S. type accent answers the phone. I provide her with information, she says in store purchases can only be refunded by the store, she calls the Sears outlet manager, and he processes the order. According to her, our account should be credited in 5 business days. I’ll update this review after 5 business days.
** Really late update **
That final call to Sears took care of it. It was a ridiculous experience. The savings we got from purchasing at the outlet was completely negated and then some due to the amount of time we had to spend getting this resolved. It was something like a $ 2000 dryer when you account for our time.