Superior Tours

This USED to be a great tour bus company. As they are «family owned» I can only guess the founding owner has retired and put his evil spawn in charge. After having not traveled with them for over a year, I booked a ticket through Groupon. Groupon customers are basically treated like they belong at the back of the bus. But on to the rest of my story. The customer service rep when I booked my trip was certainly friendly, but just said, «we’ll pick you up in Towson, right?» I replied yes, but he neglected to tell me they had moved the pick-​up stop for like the first time — ever. I already had theater tickets and I missed the bus because I had no idea where the stop was. Having paid for my theater ticket, I rushed to MegaBus in White Marsh and just barely made it to the theater on time. I called the owner on the way up and told him of my trauma. He assured me that he was «a man of his word» and would honor my ticket for the return trip to Baltimore if I showed up at Rockefeller Center by 6PM. This company has two pick-​up stops and changes them throughout the year, for what reasons I do not know. I waited at Rockefeller Center in bitter cold for 45 minutes and they never showed up. I can only guess the owner had no idea they were picking up at their other stop and he didn’t bother to check. This wasn’t the first time they were late for the pick-​up. Previously, I could ask other passengers if they were waiting for them and be reassured. There was no one there to ask. Superior Tours had no answering service for me to reach. Feeling about to get frost bite, I finally checked into a hotel with plastic money and was able to catch Megabus home the next day. After reading a couple of other people’s awful experiences on Trip Advisor, I told the owner I would not accept his phone calls. Offering me free bus rides will not make up for leaving me to possibly freeze to death in NYC as the temperature dropped down to 11 degrees. I left him a message telling him specifically NOT to contact me and that I would be sending him my receipts for all of the additional expenses I incurred because he was not a man of his word, like he claimed. Yet, he basically stalked me by phone. I sent the receipts certified mail and they never signed for it. My next step is small claims court for over $ 200 and I left out the cost of my additional meals. They have two recent complaints against them on BBB and that’s no surprise to me. Something is definitely gone awry. I guess small claims court, here I come. He’s broken his contract with Groupon at least twice and who knows how many other times? His competition is not on Groupon, and there’s good reason for that.

What a great way to get from Baltimore to New York! Convenient pickups in Pikesville and Towson and drop offs right in Times Square and Rockefeller Center. Superior also offers daily trips to Atlantic City that are essentially free after you get your casino voucher (even though chances are you’ll end up donating that money right back to the blackjack table). Plus they do great sports trips — Ravens, Orioles, and they even did a trip to the Ripken Hall of Fame induction.
I’ve been riding Superior Tours for years and I think they deserve 6 stars, but since Unilocal only offers 5, I’ll give em 5 stars.