Ray’s R V Sales & Service

This family owned and operated parts and service store is all about customer service and satisfaction. I had an issue with my 5^th wheel hitch making an unusual noise. Jay Boyd took the time to listen and look at the problem and offer several solutions. All of the other RV parts and service stores I visited regarding the same issue simply offered to sell me a new hitch as their solution without taking the time to listen and look at my problem. When I do buy a new 5^th wheel hitch it will be from Ray’s RV. Also, any respire or service that I do not need to take to the dealership where I purchased the 5^th wheel will be done by Ray’s RV. The service from I received from Ray’s RV was outstanding and I recommend them highly.

Rays is the best by far in the IE! We had the motor go out on our awning and being new to the RV world I took it to the closest places. Both Giant RV and Mike Thompson in Colton. After 2 months of them both having our RV and not fixing it. I happened on Rays because we have family in Banning.
The Best decision ever made was to drive the extra miles because they were right on it had the part ordered sameday 2 days later it was fixed it within 2 hours. Wow. Can’t say enough about good service. Plus Chris, the tech was very helpful as well as informative.
Won’t go anywhere else.

Excellent service Ray’s is our go-​to for repairs to our coach. Everything was done correctly and on schedule.

I’ve been in a couple times to shop in the parts department. They had what I needed both times. I returned a wrong part with no problems. The lady behind the counter was knowledgeable and very pleasant. I will be back again before I go to CampingWorld. I may even buy a new trailer when the time comes.

I have gone to Rays a local place and I prefer to spend my money local when I can. But Rays is the reason that Camping World exists, Rays customer service is horrible, the excuses are long and I leave wondering why I didnt drive to Camping World in the first place. Get rid of the bitter woman behind the counter, you had a fire is not gonna work 4 years later for a excuse.
I have had service work done there and liked it but storewise, go somewhere else.

We bought our first toy hauler from Ray’s RV and have been loyal customers since. This a family run business and they treat you fair, honest and do everything they can to get you back your repaired RV on time. I had a tear in my rubber roof and Ray said they could repair, instead of replace (like another shop wanted to do). The repaired roof is as good as new (waterproof). I would recomend Ray’s RV to any of my family and friends and have NEVER HAD A BAD EXPERIENCE with their service or sales team. They have even gone out of their way to fix little items that weren’t on the list. I’m sorry Robert T had a bad experience with them, but that is certainly not the norm.

STAY AWAY. These people don’t care 1 bit about there customers, they lie and don’t stand behind there promises. There repair work is ridiculous. They don’t deserve 1 star, I will be filing a complaint with the BBB and most likely take them to small claims court.