Cellular Sales – Verizon Wireless Authorized Retailer

Went in this store to purchase a case for my wife’s phone. Tried to pay with cash and they could not accept anything except correct amount because they don’t have a cash drawer. I guess you are just SOL if you don’t have correct change or a credit card. Sorry way to run a business.

I stopped at this store in the middle of a road trip in desperate need of help and could not have been happier with my experience!
I had purchased an iPhone in Austin, where I live, only to find out on my way out of town that they had forgotten to configure my phone and I was unable to make calls or text. Or pretty much do anything on it for that matter.
I saw the store sign for THIS location off the freeway and stopped in where Zylan helped me out immediately (a feat in itself since I walked in angry).
Zylan has to be the most calm, cool, and collected person I’ve encountered in a while. He was incredibly helpful, made me feel so much better by simply making me feel justified in my frustrations and I walked out within 5 minutes with a working phone and a positive attitude (more than I can say for the Austin store sadly).
I work in customer service for a big tech company so I understand how difficult jobs like this can be. Zylan (and this store for that matter) are not responsible for the other store’s mistake or my anger, yet he/​they were able to solve my issues with smiles on.
So so thankful for your help in a situation that could have been much worse had I had car trouble or been in an accident, etc. and didn’t have access to my phone.
Thank you!

Never received one call from the store or their company to follow up with me. Still disappointed.. .

Horrible service and zero follow through. This store will flat out lie to you to make a sale and then not own up to mistakes. There is never a manager on duty nor any real desire to right a wrong. Learn from our mistake and do not waste your money here. Deal with Verizon directly. This is not Verizon but rather a poor agent representation.

Down to earth salesmen; I talked with him for over an hour. I liked my shopping experience there because they treated me like a person not a number. I’m so glad they got a Verizon Store in Bastrop!