New Uses

New managers are unprofessional, uneducated, selfish, money hogging, disrespectful human beings. I don’t even wanna call them human beings. They are HORRIBLE. Don’t waste your time and your money :)

I am surprised at the other reviews here as my experiences at New Uses have been quite good. I am picky, so I don’t walk into any store with overly-​high expectations, but I felt like there were some really neat treasures to be found. I agree the furniture is lackluster at best, but there are a bunch of very affordable and unique items besides. If you are an individual with an eye for interesting, creative, one-​of-​a-​kind, and sometimes well-​loved items, this is a fun place! It’s important to remember that you don’t have to buy it just because it’s there. As far as thrift stores go, I think it’s a right good one.
Furthermore the service has been stellar! Specific shoutout to Jack at New Uses. He is incredibly polite, unflappable, and works very hard to please any and all he helps. Thanks, man!

Waste of time. Do not bother selling anything there that you are not looking to just GIVE away. The junk on their shelves is priced terrible for a resale shop.

I bought a George foreman for my son. The lady told me that they do not sell them if they do not have the drip tray with it. Some of the older ones don’t require a drip tray. So when I got home, I looked online and thus model does require a drip tray. I went to return it the next day since it could not be used because of the missing part. I was told I could only have a store credit. The store sold a defective item but would not refund my money. This store is terrible. I will never go there again.

I was disappointed. I was looking for furniture for my new apartment. I looked at a chair that unfolded to a twin bed but the mattress had urine stains on it and smelled a bit and they still wanted $ 100 for it. The other piece I looked at was a hide-​a-​bed couch for around $ 200 but the mattress was covered in animal hair, they never bothered to clean it. I’m not really too picky, it’s second hand stuff but the prices are just too much for stuff even Salvation Army would reject. I’m sure there was some quality stuff but I didn’t find it and probably won’t waste my time going back.

Really really. ?? What a hot mess in there used dirty merchandise full of unwanted glass wears and stuff! Couches were broke down dirty arms. Are people so hard up for 20.00 ??? Not worth the time or gas. Donate to Salvation Army and SUPPORT A WORTHY CAUSE.

I was excited when this store opened and brought several items in to sell right away. They quoted me 45 minutes, so I decided to run an errand and when I returned to the store an hour later, they hadn’t even begun to go through my things. I chalked it up to the fact that they had just opened, and asked them how long it would be. A young man said he was working on it, but offered no apology. Thirty minutes later I walked out with most of my stuff, as they only accepted two items out of about ten. My things were all in new or like-​new condition so not sure why this would be the case.
Overall, I felt the staff was aloof bordering on rude and I will never be back.

Went in a week after they opened. We had heard they were offering 20% off on merchandise, so we went to check out a kitchen table a relative spotted earlier in the day. When we inquired as to whether or not we could get the 20% discount, we were told that we needed the coupon that was distributed at the Grand Opening. Well, we didn’t attend the Grand Opening, but you would think a brand new store would want to make new customers happy, but I guess not. The manager wouldn’t budge and she was on the rude side. Anyway, we’ll never go back. If Grant’s Appliances couldn’t make a go of it in that space, I doubt a nasty second-​hand store will last very long. On a side note, I sent a complaint email to their corporate office weeks ago. Not surprisingly, no response. If you want second-​hand goods, travel a few blocks north on Randall Road and shop at Goodwill where you will be treated nicely and will be appreciated.

Super annoyed by today’s experience at New Uses. I dropped off items and was told it would be 20 – 25 minutes. Okay, no big deal. I ran to the grocery store next door and came back 45 minutes later. My items had not been reviewed yet.
The nice kid behind the counter said I’m next up and would start on it now. Then the manager Eva (who was the one who quoted my time) pulled the associate into the back. After a few minutes, I inquired where the associate was that was handling my items.
I was informed by another associate that ‘he was being reprimanded’. This was awkward and unprofessional. I then witnessed her pull both of the other associates off the floor while there were customers to greet and help as well as sellers waiting for their items to be reviewed.
Eva, I fully understand and appreciate that you have a store and associates to manage. Your management of both should not be at the cost of your customers. Today, your mis-​quoting of time as well as the management of your associates cost me, my time.
Be advised if you’re thinking of bringing items to this location to sell. A lackadaisical staff and a manager who does not see ‘the big picture’ is what you will likely find.