Gulf South Travel

My daughter and I were planning our first cruise. She will be out of school for Easter so we decided to plan then. I have traveled a lot but never have been on a cruise, therefore I decided to book through a TA. I did a mock booking on the internet and came up with a total for us both. Knowing very little I went by the GST office and decided to book there, to get helpful hints, make sure I had all documentation and to see what prices were offered. After about 5 minutes they had pulled up the exact room and price I had come up with on the internet. She stated that because I booked through her, the cruise line gives her a commission. So I put down a deposit for about ¼ of the total. When I went back 2 weeks later to pay the remaining amount only the secretary was there. I gave her the money and received an email the same day confirming the cruise. This was February the 3^rd. Our cruise is April the 4^th. In 3 days. I haven’t had a phone call, email or any type of contact from the TA since I put down my DP 2 months ago. Now could I call her if I had any questions? Sure… I could call the cruise line as well. But I’m the traveler and shouldn’t be the one doing all the work. Even the cruise line, whom I didn’t book through, has called me over 10 times, without me calling them once. Found out if I would’ve called the cruise line in the 1^st place, I would’ve saved money, been eligible for a room upgrade, and when they call me every week, from California, any questions would’ve been answered. I didn’t book a hotel, I booked a cruise. Invite me to your office and tell me to bring all of my documentation. Make sure I have everything to get on the ship. Help me check-​in, get an on board account set up and refer excursions for my daughter and I. That’s why I came to your office and informed you of this. The only thing that was done by the TA, that I didn’t do was hit submit on the cruise line website. If it was just me, I’d just deal with it, but it’s my daughters vacation. Never Again!

A small outfit that really cares. Mellanie Williams is smart, talented, and caring. She has booked crusies for us and given coupious advice even when we don’t book with her. They’ve been in business for years