Chili’s

This place is consistently slow. I’ve been here during game time, I’ve been here on nights when cheerleaders help, I’ve been there on EMPTY Tuesday nights. ALWAYS SO SLOW. Not only is the service slow it is also unreliable.
–Once, at the bar I asked for a drink, the bartender did not card me… NOR DID SHE BRING ME A DRINK! I asked her again and she cards me this time, but still does not bring a drink. Finally third time is the charm I get a freaking beer.
–A different time we ordered food to go, and I should have checked my food but I didn’t they forgot to send ALL of the side dressings and condiments home. When I got home and called a manager she took my info and my address promising to send a gift card to cover the cost of free food next time. I’ve never received this gift card and it has been months.
–Still a different time I ordered a skillet brownie to come to the table first with drinks. They did not bring a dessert with drinks, they just told me they didn’t have the brownie. They could have comped me a cookie or at least came out right away and let us know so we could order a different dessert.
–this most recent time there I ordered a Quesadilla explosion salad, it came out and one of teh 4 pieces of quesadilla fell off the plate and the waitress apologized and said she would bring me another one «I was like, ok don’t worry about it» as in «Ok, I’ll wait for the other one. don’t worry that it fell.» apparently she took that to mean I don’t want all the food I paid for. I’ve tried to give this place a fair shake. I don’t think I’ll ever be going back.

Service has really gone down, don’t know what’s happening, maybe change of Managers idk… not a busy night tonight but took forever to get a drink. Triple berry dessert was nothing like picture… very disappointing.

Arrived about 1 pm on a Saturday and able to seat our party of 4 without wait. Wait staff was very attentive and pleasant.
Any of their burgers are available with a choice of burger patties, including a black bean patty, which I chose and found it to be exceptional. I was concerned that they’d given me an actual meat patty as it was that good. For a buck extra I was able to substitute the fries that came with it for a green salad (in case dairy is an issue for you, you’ll want to know that the side salad typically includes grated cheese.)
Sister-​in-​law and niece shared the fajitas — they chose chicken and prime rib. Looked good and quite plentiful for the two of them.
Mom had the soup and salad. It’s available as one serving or there’s a bottomless version for a few more dollars. She had the green salad and loaded backed potato soup. While quite tasty, she felt there was too much cheese in it, making the consistency more like melted cheese than soup.
Tons of creative drinks on the menu that we did not try (grapefruit margaritas) but seem intriguing.
When we left at about 2:15 the place was packed with a dozen people waiting for tables.

We stopped in for lunch and it was a total waste of time. After being seated by a rude waitress, we ended up sitting and waiting to place our order. The wait staff would just keep walking by and ignoring us. We finally decided to just leave and go to another restaurant that appreciated our business. We won’t be back here again!

Great foot with great family
what a way to spend the evening
Margaritas outstanding
Service was exceptional
Fast and friendly
Will be back

What happened??? This place was our jam! The last few times we’ve gone we got cold food and terrible service! My husband and I were there last Tuesday night and we had to wait almost 25 minutes for a table with many others waiting. Here’s the problem, there were SO MANY EMPTY TABLES! But they were all filthy! And they sat that way for a long time. The host kid would run over, grab one thing off the table, then back to check people in. The bar area was packed because you didn’t have to wait for a table to be cleaned to sit down. My husband walked back to the restroom about 15 min into our wait and said the whole back row was nothing but dirty tables. There were actually more dirty ones than filled ones. Gross. So we finally get seated and got our food and his burrito was hot on the outside and cold inside. My chicken sandwich on the pretzel bun was burned on the bottom and just not good. His fries tasted like they were cooked then just sat for a while before they were served. So disappointing. At no time did the manager try to make anything right. My husband told the waitress just to take his plate since we had already waited so long and just left without eating. The time before that we had a similar experience. We have visited this location probably 40 times, no kidding and it’s just not good anymore. And where’s Amy? She was awesome but not there lately. Ugh. Sad.

Horrible. Waited 55 minutes after we ordered for our food all we got was kids meals and soup and salad. We will definitely not be coming back.

I had the worst customer service ever!!! Our waitress forgot to put in our order while we had to wait almost a freaken hour for our food than come back and let us know she forgot it. Like really? What kind of service are they trying to given us! Just because your waitress forgot and try to say sorry. No thanks. I’ll pay for my drinks and leave.

The service was s***** none of our place got ever cleaned off the table and it was cold inside the restaurant the whole entire time I will never be eating here again

Great place. They accommodated my whole family (parents, hubby, and baby) during a very busy Saturday night and our food came out very quickly.

Made a call ahead reservation for 10 people for my sons 1^st birthday. When we got there we were seated right away and they had a teddy bear with a balloon waiting for him. The waitress was so on top of it and nice. I think to make 10 people happy that’s gotta be really tough but she did it. I’ve gone here a few times and I never have experienced anything but great customer service. Thank you Chili’s for making it a great experience.

Nothing memorable and poor customer service!

I can see what your saying about burnt food but the staff was great. It’s all about the people. It’s Tex-​Mex but super simple.

Probably the best service I’ve ever received at a Chilis. They have the kindest staff and we were served by Karen and her team (there were 3 servers total) in addition to the hostess. All very, very kind and helpful. Although I’m not a fan of the new kiosks the help eliminate their jobs. Bad move Chilis!

We go there alot but haven’t been in a while. Service was ok this time. But what the hell is up with this place! EVERYTIME we go there it is like a ice box!
Can they not regulate that dam air conditioner! You need a dam Parka to eat in that place! My food was cold within the first 3 minutes! Not to mention the food really lacks. Boring and tastless. They need to really revamp that place! And its not cheap! Maybe call Robert Irvine! Boo!

Wow, I can’t believe I’ve never ate at a chili’s before! The food was good, service good, and the table iPad games were so cool. We had such a blast playing jeopardy and life while having dinner. We had the chicken tacos! Yum!

I will never come back to this place. Shitty service. Took about an hour to get my check after telling the waitress I need to go. They were disrespectful. The food was cold. I will NEVER come back to this location again.

Food isn’t bad, for the usual Chili’s. Came with large group and great waitress. Came with a friend and service was just as good.
Crowd pleaser: bottomless chips and salsa. Not good on the hips, but chips are light. Artichoke dip is more up my road OR An appetizer sampler is A fave! Most all selections are standard good comfort food, but salads are always a favorite. Can’t go wrong with anything dipped in blue cheese either like chicken tenders ;)
Con: take out the mini computers. They might be good to order, but it lacks the personal aspect and who really needs to play games on these?! Lol Aren’t the t.v.s enough.

Like most other reviewers have stated this place is better avoided. We waited and waited, watched people came in 20mins after us get there food and check while we waited for ours. When I inquired about our food I was told that depending on what you order it pops into the kitchen differently… apparently the key is to come in 20mins after someone else.
Food itself was bland, kids chicken smelled like fish, which was appropriate because they used the fish batter on my daughters. Go figure, son go the same order and his came out crispy.
Last time for us. Shame on me for thinking the 2^nd time would be any different.

Chili’s has really stepped up their game with the new menu!
Everything is new and fresh!
I NEVER order turkey burgers when I’m out but holy crap I’ve found a new go-​to! The Guacamole Burger sub turkey will change you’re life!
The table side guac was also very yummy.
It’s been a while since I’ve to Chili’s, and chain restaurants never impress me but this was different! A very craft– like feel, I think most people will love.