Conn’s Appliances Inc

Love the temperpedic bed, no issues there. Unfortunately, the couch my family purchased has become an unnecessary annoyance. The power cord did not work at the time of delivery. They replaced it but then the vibration did not work on one side. Took 3 weeks to get someone to look at the couch. The serviceman came by my house with no prior notification or time scheduled, calls me and says I need to reschedule for next week. Also, I called customer service. Twice they forwarded me to furniture service and the automated machine hung up on me. The third time, a very nice lady named Kristi told me the phone line wasn’t working. If that was the case, WHY DID THEY KEEP FORWARDING ME??? I’ve left emails and messages saturday, it’s Monday afternoon and they say there is no openings: they cannot be more specific because the regional manager is not at work today. So I’m waiting for my couch to be fixed because of someone else’s mistake. It’s been another week since the service center stopped by my house without prior notification. They called twice during the week to tell me they have no available openings in the schedule. This business is run by liars and thieves.

Today sucks… So i went to Conn’s and bought a refrigerator. Everything was cool until the delivery and install department guys completely dropped the ball more than demarco murray fumbling last year… So… I never received my automated call telling me when they would be at my house… why? bc they could find my name and phone number in their system… and the automated call goes through the same scheduling system (problem#1)…so on my way rushing to the house to meet the delivery guys, I got a speeding ticket (problem #2).when they arrived, 25 minutes after me, even with getting a ticket, that’s when the real problems started… I found out that Conns delivery guys are contracted through a third party, which makes sense bc the truck didn’t say Conns on it when they pulled up… I thought no big deal (silly me)… the two guys who delivered my refrigerator we’re too lazy to do it the right way… my house is brand new 2015 and in immaculate shape. I just moved in. let’s just say my walls are scratched badly, my molding on the stairs are the same, my carpets are quite dirty and will need professional cleaning, they took my front door off the hinges after trying to fit the refrigerator through the door with the doors on like idiots (instead of taking the doors off the refrigerator to have my space to fit through the door and make it lighter to carry) and I had to help put it back on bc the guys got into it because one wasn’t pulling his weight, used my Jordan retro 10 as a door stopper, stepped all in my flower beds from wobbling the refrigerator when trying to carry it… I still don’t have a refrigerator bc they scratched it too badly and have to bring me a new one (problem idk how many)…so let’s see if Conns Corporate can get this resolved by the time I syndicate my posts across the most popular and credible reviews sites for furniture companies on the web:) (FYI I work for the#1 digital marketing firm in the U.S.).btw their off to a bad start because the drivers tried to lie and ocver their asses. I talked to their manager, Barrett, and he said, they told him my carpet was already dirty and they took pictures… not realizing i recorded their epic fail the whole time on my phone. Barrett replies, «they did all that and you still don’t have a refrigerator, damn lol.» …DON’T USE Conn’s

As of the February 7, 2015 between a window of 7 and 8:30pm, I purchased a new refrigerator for my fiancé. The service from the sales man was excellent. The date of delivery was set for 2÷14÷15 between a window of 3:30 and 7pm. The delivery people got to my fiances house around 6:30pm and installed the refrigerator. The problem here was that when they installed the refrigerator, they left the kitchen sink within my finances house inoperable only to tell my finance and her mom, «WHO IS YOUR PLUMBER» and «WHEN YOU RECEIVE THE CALL FROM CONNS TO GIVE US A 5». After hearing this, I was pretty upset and made a call to the Conns Delivery and Distribution Center located in Dallas Texas off of Interstate 20 E, around a window of 7:52pm, 2÷15÷15. When making that call the first time I was disconnected. I then called back again around 7:34pm, again as of 2÷15÷15, where this time I spoke to a Supervisor by the name of Nicholas. I explained to Nicholas my problem who then went ahead and set me up with someone to come by my finance house the very next morning, 2÷16÷15. However, it appears from what ever process Conns has in place on handling follow up visits with respect to Delivery and Service and logistics, once again it didn’t go well because this time when a technician was sent out, which was12:17pm (originating from a call that actually came from the service tech himself) they went to the wrong address instead of going to the address as to where the merchandise was shipped too. At this point I was even more frustrated because once again Conns dropped the ball. It was after receiving that call from the tech, I called the store I had purchased the refrigerator from, who I also spoke to a supervisor at that time which was the Dallas location located at 75 Central Expressway and Royal Ln, who told me that the matter would be resolved around 12:38pm. I then followed up that call and called the corporate office located in Beaumont Texas; where I was transferred from department to the department, from customer service to Delivery, to Installation, and all of them telling me that «WE ARE NOT RESPONSIBLE FOR ANOTHER DEPARTMENTS PROBLEM THAT WE DIDN’T MAKE THAT DIDN’T COME FROM OUT DEPARTMENT», this was one of the response from one of the CSR’s who’s name is Linda. When I asked when they could send someone out, I was told 2÷18÷15 with respect to a time still unknown. I was then placed back on hold only for the call to be disconnected. I have been a customer for a while now and have never received this kind of customer service from anyone with respect to anything I have ever purchased and this is the level of service I receive for my purchase? If this happened to CEO: Theodore M. Wright, CFO: Brian E. Taylor, COO: Michael J. Poppetheir house or even one of their houses and this what they were being told and they were treated like this I wonder what they would be doing and much less even saying. If they are reading this right now and I hope they are I hope they know that this is not right, it’s not fair, and this is not good customer service and the matters does need to be resolved.
Max Jackson