Classic Pool Spa & Hearth

I’m new to owning a pool. They have been very patient with me and helped me on my journey to pool ownership.

I have an above ground pool and not very good at getting the balance correct, these guys are absolutely awesome and super helpful. I have worked with a couple of different people, and I am sorry I don’t remember the names but I primarily have had the pleasure of working with Tim. He and the others are always very helpful when I bring in my water sample and take the time to explain what is off and the best way to go about fixing it and getting it right. One thing I appreciate the most is that they never pressure you to buy any products from them, which makes me only want to buy from them. It has paid off every time and truly appreciate the knowledge and the time they are willing to take to explain what is going on and the best way to fix it. Sunday my pool looked like a swamp, spoke with Tim and after he went over my water sample he took the time to show me what we needed, two days later my pool is perfect! Thank you so much Tim and the rest of the crew, if you have a pool or spa please go see these guys! Support our local businesses, especially this one.
Troy R

Unfortunately I have to give this place a bad review. Everyone seems nice enough, but the management seems to be incompetent. We bought a pool cover from them (which actually was fine) but the purchase included a pool opening. Over a five week period they must have come out five or six times, each time saying they needed to come back in a couple days to finish, but then didn’t come back and didn’t return calls until the pool had gone green again. Then the next guy came and the process started over, for literally five weeks during prime spring pool use weather. By the end it was left with the latest algae bloom flocculated to the bottom of the pool, never vacuumed out, and with no chemicals. I had to go buy all the chemicals myself to stabilize it and try to vacuum it out myself, which I wasn’t able to get right. Since they don’t return calls I don’t know if they were planning on coming out again or not but no one has ever appeared to finish the work. I am just going to hire another company to come finish opening the pool and ask for a refund, although I have no idea if I’ll get it because they don’t return calls and are always away during the day. Hopefully it doesn’t become a small claims court issue.
As I said, it’s too bad they can’t get more organized because everyone here really is very nice. Maybe they are just way overloaded. But the end result is that the service is over the edge of anything nearing being acceptable and I wouldn’t recommend their service to anyone.

Bought a BGE from these guys. I shopped around a you can’t beat their prices. Tim was very helpful and obviously experienced in using the egg.
I would recommend anyone interested in a BGE to shop here.

Do Not Use! The only reason we’re giving one star is because we should have been smart enough to NOT purchase a gas fire place from a business whose primary source of business is pools and spas (which we’d highly doubt is any better service). Shame on us for making that decision but regardless this has been the worst experience with contractors, customer service, and general business that we have ever encountered. They gave horrible customer service which caused more grief then necessary during the time we had to deal with this company. They did not return phone calls when messages were left, and they did not call back when they said they would. They knew BOTH times we had to deal with them that we were having a horrible experience and yet they have never bothered to follow up to ensure their contractors took care of everything for them.
Our initial installation took several weeks between the installer and inspector coming back and forth to the house, not agreeing on meeting codes. The installer actually asked us to print out a manual for the fire place so he could figure out how to install it. One of the days, the installer was 3 hours late without giving us a phone call. Another day the installer did not bring all the materials to do the installation so had to schedule another day. After the installation we had to take another day out of our schedule so we could have a professional carpet cleaner come to the house because of the mess that was left from the installation. During this entire time, several calls were made to the home office with no response.
The installation was almost a year ago. Now we just had to deal with them again because our fire place was not working. We made a phone call to request someone to come take a look at our fire place since it was not working, and we were told that we’d get a call back to schedule an appointment. After at least 4 more phone calls to them, and over a week of having to convince them that it was NOT because we couldn’t light the pilot light. We’ve never been treated like bigger idiots in our lives. Finally they sent someone out to the house and determined a part was broken. Once that part was fixed they realized that the initial installation was done so badly that the vent was bent and wasn’t allowing proper air flow. They had to re-​install the entire thing again, and we were told that this was a very busy time for them so they’d do their best to «fit» us in the schedule as long as we were flexible on time. This entire process to over a month.
We appreciate them actually fixing it but the amount of time between phone calls and house visits, and the lack of respect they gave to us by not returning calls, following up, or showing any sign of concern for the work/​service they provided to us was unappreciated. We will never use their services again nor recommend anyone we know to use their services.