Pup-A-Razzi

Why is it everytime you need a groomer or nails done at this place nobody’s around. They only work between 10 a.m. and 2 p.m. what kind of schedule is that what about people who work during the day that have pets and need something done.

We started our puppy in the Puppy Preschool class at 11 weeks old and it was such a great experience! Personalized attention and kind employees. We will be returning for other obedience classes and agility training :)

Yikes. I wished I had remembered to check Unilocal before I took my lab here to be groomed! We have gone to Petsmart for years and since I was getting my hair cut a few doors down, I thought I’d give them a try for convenience sake. True to others, I couldn’t tell which door to enter, and when I did go in, I was not greeted, but felt like I was walking into a wrong business. Half of the lights were off (they said it was the dogs nap time) and though I had an appointment, I felt like an intruder. The grooming itself was good, and not any cheaper (though they said it wold be) but the attitude of the groomer was AWFUL!
We usually hear how well our dog did, and they absolutely love her laid back personality at Petsmart (unless they tell everyone that) we’ve never had a complaint. We get our dog shaved and the groomer immediately said «just look at me, look at all of this fur I have all over me! Now I have to go ALL DAY with this stuff on me!» and I thought she was joking. I mean. you are a groomer, aren’t you used to having dog fur on you? Then she continues, «your dog is AWFUL! I tried to cut her nails and she is the worst dog in the world.» I was stunned. I have never heard a list of complaints regarding our sweet senior dog. The groomer was so obviously irritated and angry, and our dog was so very anxious to run out the door (also never happens). Needless to say, there is no killer Groupon in the world that would ever entice me to return.

Where to even start… I signed up for the foundations agility class full of excitement because my American Pitbull Terrier loves agility and it really helps him build his confidence (he’s a rescue). Upon first arriving I made the mistake of entering the wrong door, because none of them are labeled, and immediately was yelled at for interrupting a class in progress from the trainer. Trust me if I would have know I was about to get scolded I would have chosen another door.
I had a feeling she would be the same lady that was teaching the class I signed up for and sure enough she was. At that point if it wasn’t for the semi-​friendly lady running the receptionist desk I would have left (and I should have.)
Now my dog has taken several agility classes before in other states and even though he is not food motivated he still excels due to the fact that he loves his ball. At the very beginning of the class I informed the trainer (Rise) that my dog was not motivated by treats and would be working with a toy. Her response to this was that it was MY FAULT that my dog was not food motivated… I couldn’t believe she actually said that. I’ve had my dog since he was 4 months old and even though he eats regularly he is just never interested in treats (I have even tried steak!)
After brushing that off we got started on our first activity, Rise came around to each person and explained what to do. Now when she cam to me and my pup we were told to watch how the rest of the class was doing it and then figure out our own methods since we were using a toy. Coming from a trainer that is awful instructions, are you not versatile in the sense that you can give tips to people that are working with dogs that learns differently? Why did I pay money for a class I would just have to teach myself?
Since I myself am a dog trainer I used my own tricks to go about doing the activities. After the class I went straight to the receptionist and let her know the class was not suited for us, she informed me that she would leave a note for the owner to get in contact with my to discuss a refund.
I waited all day the next day and ended up leaving 2 other messages for the owner to return my call, finally I called and she happened to pick up. She apologized and let me know that Rise told her she had informed me that she was willing to work with me and my dog, I had to correct her on what Rise actually said to my face and she seemed a little surprised (big shock). Even though I did sign a contract stating that class fees were non-​refundable the owner did write me a check for my class fee, that’s about the only positive thing that came form my experience here.
All in all Rise is a wicked woman who should not be around animals or people for that matter. I was completely offended just listening to her talk to the other ADULTS in the class. Its amazing they are still in business. Not to mention even if you don’t like a specific breed such as pitbulls at least treat them the same as everyone else in the class.

Sad state of affairs. First of all, the most disturbing thing is they have an abusive «trainer» working there. Rise Quay is her name and she’s the old one. She treats the groomers as lower rank employees even though she herself is nothing more than an employee. While grooming my dog (I was the only on there along with the hired groomers), I witnessed her enter the room where the grooming tables are and there was a dog in a crate that barked at her. She KICKED his crate hard, and angrily told him to «shut up». I was shocked, and the groomers were too scared to say anything. I also overheard her speaking a derogatory manner about a dog that was being left there for some sort of training purpose. He was an English Bulldog, and is owner was not around to hear her.
I let her know what I thought when it came time for me to leave. She didn’t take to it too well but she needed to hear it from someone… You DON’T kick a dogs crate because they don’t happen to like you. How is that behavior any way positive reinforcement? Too much ego. I can see why he barked at her, and for doing what she did — I barked at her too but Rise wasn’t about to kick me.
Makes me wonder how mean she is when NO ONE is looking?
Their self service grooming… The location is convenient for me but I’ll never go back. Besides being dirty (shampoo basins dirty while mean «trainer» sat at front desk) they got rid of half of their grooming supplies (no rakes, no scissors, no nail clippers, just dirty combs) they give you 2 old towels that you must ration out. I need 2 towels at least for drying (my dogs have hair!), and one for the table that they stand on while I work. They want another dollar per towel!
***Go to Dog Gone Clean if you want to do your own grooming. You have as may towels as you need, combs brushes, rakes, scissors, clippers. Plus they are even friendly.
And finally— To the customer that is trustingly leaving your personal rake at Pup-​a razz, the owner is handing it out to other customers to use while you aren’t’ there… because they wont get any of their own.

I have taken by dog, Ajax, to Pup-​a-​Razzi since he was a wee pup and he loves it. All the are staff genuine and very interactive with all the dogs they care for. Adrian and Rachel are really fabulous and always give input on how Ajax did during the day, who he interacted with, if he ate his food, etc. I have also taken my dog to several dog training clases and have had very good results with Ajax. Grooming is fabulous! They are trim and bath hi, so he comes home looking like a prince! I really highly recommend Pup-​a-​Razzi for your pooch!

Pup-​A-​Razzi is a great facility with very knowledgable employees. My dog Has made some major improvements with listening and being obedient. The trainer is very invested in the well being of the dogs and the success of all the dogs.

I have been using this place for years. The past 2 years I noticed a turn for the worst with regards to the groomers, trainer and Rude/​nasty spirited OLD lady at the counter. They will say anything even to the point of flat out lying to get you to sign up for classes take your money then once you have paid you are treated badly/​as well as your dog, the so called employees take on the attitude if you don’t like it too bad your not getting your money back.
The so called groomer (short chunky girl with short black hair), talk about un professional and flat out cruel. I walked in late morning to drop off my dog for grooming and she was talking about how most dogs in training need to be drugged instead of trained. She then went on to say she cant stand most of the #$%$ hole dogs she deals with and their owners. I was so disgusted by what I hurd I turned around and walked out have not and will not EVER return. My advice is if you care for your dog stay clear of this place! Seriously shocking they are still in business. terrible…

Tried the «Dirty Dog» shampoo this time. Left his coat really shiny!
My boyfriend and I still suck at this dog wash thing, and our wet dog got loose again. Oops! Lady at the front desk was really nice about it and gave us a couple treats for the pup on the way out. :)

We had a great time taking our two dogs to Basic Obedience Class here. The instructors were energetic and friendly. After working with several instructors, we especially loved Jen Keene. Can’t go wrong!

Awesome agility training! We take our Corgi to training classes here. The training instructors are really great. I will say that if you are looking for advanced training from an experienced trainer that this is the place to go.
There is a lot of selection to choose from and its a great place to bond with your pup. We see this place more as a ‘club’, like an athletic facility for our dog. Here he trains to become an athlete, and hopefully when he gets old enough we shall compete.
I have not used its grooming, but will say that I don’t think that is the main focus of this place. though from reviews you would think otherwise. I think the grooming here is an add-​on to keep up the facility which I am A-​okay with!

I have taken both my dogs here for Puppy Training and they did a great job. I continue to take my little one each Saturday for the small dog social hour, it is fun for both humans and pets. They have lots of classes from agility to conformation.
They also do grooming or you can do your own, the groomers are awesome. I like it much better now that there are new owners, the old ones were snotty show dog people and they were happy to let you know it. The new owners are down to earth and very nice.
They are much better than Petco or Petsmart in the classes offered, skill of the instructors (they are not kids they are actually certified and knowledgeable). I highly recommend taking your pet here for training or grooming!

took our dog to the area dog park on Friday and he was SOOOO filthy that we didn’t even want to bring him back home until we got him bathed. our usual place wasn’t open so we took him here.
it’s also a training facility, which was packed, but the wash part was pretty empty with only one other dog getting bathed. we had to ask a few questions about the different types of shampoos and were a little annoyed that the woman helping us didn’t know which one was safe for the dogs face.
they also only had one table that was long enough to dry our dog on (he’s about 50 lbs), so we had to wait for the other lady to finish with hers, then I had to clean off all the dog’s hair.
the place got the job done and we left with a clean and happy dog (even though the area around his face is still a bit greasy because we didn’t want to use an irritating shampoo there).
honestly, the only reason I’m giving them the extra star (I’d rate it around a 2.5) is because they support Project POOCH, the place where we adopted our dog.

Nice facility for all your doggie maintenance and training needs. Locally owned and operated and clearly by people with a heart for dogs. My family and I just adopted a dog a month or so ago. We took her her to use their self service wash. Easy and not too expensive with all you ‘d need to do the job provided including shampoo, towels, blowers, sinks, etc… They also provide an indoor play park, training classes and a very small selection of merchandise.
The young man working the desk looked to be in his late teens and he clearly did not want to help me understand the store. I had to drag information out of him of where the wash stations were, when I should pay, etc… but he seemed mostly like a bored kid with his first job then someone who was truly being rude.