Real Property Management

Horrible, horrible business. My faith was lost in these people from the instant I signed my lease with them. Before I moved in, I asked them to make some minor repairs, and clean some unkempt areas of the unit that I had noted during my walk-​through. These repairs were not done, and the unit was still quite dirty when I moved in. From that point on, I knew that these people were unprofessional at best. I had to harass them for over a month just to get them to track down my mail box/​miscellaneous keys, and then my car was towed from the parking lot because they did not give me my unit’s parking spot number, nor did they explain the parking arrangement to me. I was the best tenant anyone could hope for — not a single late rent payment, no damages sustained to the property, full compliance with the rental agreement, etc. When I moved out, I cleaned the unit from top to bottom and left it sparkling. I took down the blinds that had been hung in the windows, as they had some broken panels, and I purchased new ones to put in the windows; however, they needed alternative brackets than those which were already existing in the window, so I took them to the management company and told them that they could have the blinds, but would just need to hang them up themselves. They did not accept the blinds from me, and told me that they would just be taken out of my deposit. I was pleased to receive nearly 100% of my security deposit back, as I had certainly left the unit in better condition than it had been in when I moved in, but almost a full month later, I received a notice in the mail from them, stating that a payment of $ 159 was overdue for the damage/​replacement of the blinds. When I called them to ask for documentation of their expenses, I was told that they could not provide me with any receipts other than the ambiguous «invoice» that just says «blinds replacement — $ 159.» The blinds that I had purchased for them only cost me $ 40 at home depot, which were identical to the blinds that had previously been in the windows, and would have taken only 10 minutes to install, but they refused to take them. I asked why this expense had not been taken out of my deposit refund originally, and the girl told me that it had simply been «forgotten.» This is highly unprofessional, and completely unacceptable conduct. I was told that if I do not pay the fee, I will be sent to collections. I am INSULTED that after being such a respectful, agreeable tenant for over a year, I am being treated this way. It was their mistake to «forget» the charge for the blinds, and I should not have to pay for something that cannot be backed up with proper expense documentation. I am FULLY dissatisfied from my experience with this company, and highly recommend taking your business elsewhere.

I am very satisfied with the service of this company. Michael Thornicroft the business development manager was extremely helpful, he is a true estate professional. Thank you Michael!

Despite negative reviews from the past, it seems that Real Property Management has been able to turn things around with the addition of Michael Thornicroft as their Business Development Manager. Michael took the time to assess specific needs and exceeded my expectations. I would recommend this company, and Michael, for anyone looking for dependable, professional service.

As others have stated here previously, ONE STAR IS A COMPLIMENT! I wish I would have seen these reviews prior to my renting thru them for 2 years. Very unprofessional, failed to make initial repairs after I moved from the East Coast. The house I rented was dirty, stained rugs, dirty kitchen appliances, stained bathroom sinks, light bulbs not working, fireplace was filthy. High turnover on staff. Now that I am moving out they can not find my «move in inspection form» telling me its my responsibility to insure it’s delivered. Yet I delivered it TWICE to two different employees. I had birds hatch in the vents around the fireplace, I was told to wait thru the incessant chirping till they died. WHAT??? The house I moved into had a dead lawn, front and back, and they want me to landscape now. KIMBERLY WINN is a TOTAL BITCH!!! I plan to leave the property as I found it which was what I was instructed to do by previous staff. And if I do not receive my deposit… I will take them to court as I have full documentation…

if I could give a lower review I would. I was trying to rent a space in NE from RPM, and they would not allow me to view the space without signing a ‘Hold Agreement’ worth nearly $ 1k, Non-​Refundable. I have signed hold agreements in the past, so this was nothing new, but they couldn’t even guarantee that the apartment would be mine.
I was ‘assured’ that my standing was ‘favorable’, and upon reading other reviews discovered I may have been in the process of being scammed by this company.
Do yourself a favour and keep looking; this company will swindle you until you are rendered penniless.

So years later RPM replies to my and other negative commenters (with one-​star ratings, what a coincidence) saying that I was never a client! For one, like most people online, we either use fun names as our profile so Starfish Exaclibur for example would probably not show up as a client. I use my middle name so I am sure they didn’t do that much investigative work. Their Johnny Come Lately comments is just proves my point on my poor experience with them, avoidance, lying, and unapologetic attitude towards their lax performance. I ASSURE Unilocal READERS THAT EVERYTHING I EXPERIENCED WITH RPM IS 100% TRUE!
Perhaps they are hopefully under new management now and are trying to clean up their image from past poor performance if so, this is not the way to do it. They should just own up to the past and say,“we are sorry for your experience and going forward we are doing our best to ensure top notch service” instead of just blanketing all the bad reviews as false which makes them look just as bad and pretty transparent as to their intentions. Somehow I doubt these reviewers have time in their day to create elaborate bad reviews for fun. I know I don’t. My experience with them was THE WORST rental management experience I have ever had in my years of renting and so bad, it has actually encouraged me to start saving for my own home so I will not have to deal with rental managers like these. Their continued deniability of lack of responsibilty just proves this company still has a long way to go before becoming as good as they think they are. This is just a shame to see that years later they still are behaving the same way.

We actually got our rental owner to drop RPM so we could just rent straight through him. We reported a potentially dangerous electrical problem, and they refused to send someone out to handle it. Only after three months of constant phone calls and eventually going through the HOA (who contacted the owner on my behalf) did RPM actually send someone out, only to say that they needed to call an electrician. Their service is sub-​par. Owners, you should not feel comfortable letting this company manage your property. Renters, just avoid this company like the plague.

This a the worst company. I tried to call on one of there properties on Craigslist and they never called me back. I also tried two email and wrote to their corporate headquarters. THEY ARE BAD BUSINESS!!!

From an owner’s point of view, DO NOT use this company to manage your property. They are extremely unprofessional, poor communicators, and their lack of knowledge of our rights as owners caused us to lose our entire deposit from the tenants, despite our home being basically trashed upon our return.