Sullivan Tire & Auto Service

I had one tire that kept causing the pressure light to go off. Had it checked at the dealership I bought the car 3 times and they told me nothing was wrong with the tire. Each trip to the dealership lasted about 1.5−2 hours. When winter came and weather got cold, the pressure sensor started going off every other day, and every day I had to put air in the tire. I brought it to Sullivan Tire per a co-​workers recommendation and I was there only 40 minutes before they found there was a tiny leak, patched it, and sent me on my way. Front desk staff were very friendly. This place has my future business for sure.

I have had several services here now, including brakes, new tires and inspections. They are always very friendly, helpful and prompt. I would recommend this location to anyone. They are very responsive when you email or use the click to chat feature to shop for tires and get information.

Criminals. I was told I needed new brakes to pass inspection. The price was over $ 600. I brought the car to a different shop to see what they would charge for the work. The second shop said there was nothing wrong with the brakes. I went back to Sullivan Tire (since they had my money for the inspection). They again said I couldn’t get a sticker. I needed brakes and showed me some wear on them. I again went to the second shop and showed them the wear. I was told it was not near enough to warrant replacement. The owner of the second shop said, «Tell Sullivan Tire that we can call the Police in Concord to come check this out. I’ll stand by my opinion that these brakes pass. Will they do the same?». I went back to ST and told them what the second mechanic said. All the Sullivan Tire mechanic said was, «I’ll get you a sticker.» And he did.

An interesting side note that the second shop pointed out to me, the inspection rejection form is supposed to be signed by the mechanic. The Sullivan Tire mechanic didn’t sign it, meaning that the car was not legally rejected. They tried to tell me the mechanic went home sick, that’s why he didn’t sign it… but I think that’s the scam. Tell the customer it’s rejected and needs work, but don’t legally reject it. Most people would just get the work done to «pass» when you just may have passed anyway.
This actually happened over a year ago, but I don’t believe they’ve changed much.

Hank is the head honcho and he is nice, honest, and sensical. They can be a little pricey but they will always be thorough and upfront. They have taken me in the garage before to show me what needs to be done. Again they are thorough, so if there is anything wrong with the car they will find it.

Thieves. Seriously. We needed new brakes and a couple of other things on our truck and they quoted us at almost $ 900 so we called another nearby shop and they quoted us at $ 600. After bringing this to their attention they were happy to lower the price $ 200. Also, we have had more than one time where they claimed to do a service, like an oil change, and didn’t do it. And after paying for four new tires one blew out after 20 miles. I brought it back and it was not a road hazard, the tire had been improperly inflated. We did end up getting a free tire but it was a mess…4 hours in the car waiting for a tow truck and then they didn’t want to pay for the new tire. After that they offered us road hazard insurance for the car for $ 189, no thanks. 3 strikes and you’re out. I will never ever go back.

Purchased a new set of tires for my automobile. Was able to get a quote and set up the appointment via e-​mail, dropped off my car in the evening and picked it up the next morning, no problems at all. Would definitely do business with them again.