Sonesta Bee Cave Austin

Nice, new hotel. Top floor restaurant and bar is cool. Service is spotty, but it’s the best spot for a late night drink in Lakeway.

Not very impressed with this hotel. We were there for a wedding that took place in the beautiful hills nearby. The photos of this hotel on the web site make it appear that it also is nestled in these beautiful hills. That could not be further from the truth. It is nestled in a sea of concrete and other buildings.
Upon our arrival (at 3:30PM) we were greeted with a large sign blocking the entrance to the parking garage reading «Parking lot Full» with no instructions as to where we should park. The closest option was quite a ways away from the hotel. We decided to «chance it» and try the parking garage despite the warning sign. As it turns out there were MANY parking spots. Thank goodness we didn’t pay attention to the sign! The hotel is very nice on the inside. The room was also nice. The showers offer no place for a towel at all, which was a minor inconvenience. The walls appear to be thin (as they are in most hotels) because at 1AM we heard a ton of noise from our neighbors. The biggest annoyance to us happened in the morning. Check out was at 11AM. We were showering and packing at 10:25, when we heard a loud knock at our door. We didn’t answer. At 10:30 we received another knock. My husband looked through the peep hole and saw the housekeeping crew. He ignored as he was in a towel, and thought SURELY they wouldn’t be bothering us again since check out is 11:00AM. He was wrong. At 10:40, another loud knock came our way. Pretty ridiculous. The cleaning crew should absolutely know which rooms are checking out for the day, and which rooms are still occupied. We have both worked in the hotel industry and we know that check out day does not mean housekeeping begins to randomly bang on doors until the room is clear.
The price of this hotel is incredibly high for what one receives. It appears to be «the only game in town» for people attending weddings in the Dripping Springs area. The next night we drove to San Antonio where we stayed at a gorgeous Embassy Suites hotel on the waterfront. The price was less than the Sonesta, and all guests were given a two hour cocktail reception with food, as well as a full breakfast. Sonesta could learn a thing our two from the Hilton brand.

Hotel would not give me a refund or any credit/​consideration when my flight was cancelled and I couldn’t physically be there for one night. Thought I’d try to do something different than my typical Starwood or Marriott. So much for that!

Our hotel room wasn’t ready when we checked in. Boo. Hope it will be ready soon since we have a wedding to get ready for in 2 hours.

Very nice venue. We attended a Lake Travis Chamber luncheon at Sonesta last month. The food was great and super service. I was very impressed because we were a big group.

went to an event and stayed at the hotel. nice, new hotel decorated contemporary. shopping mall close by with lots of restaurants. the room was decorated contemporary too. the upstairs bar is fantastic!

Pros:
Clean, efficient, modern, all «new»
front desk was very friendly and kind
Cons:
not exactly for family; seems more for business travelers passing through. Which is a shame because if they look down on families during the peak season they are missing a large book of the market. About 12 total guests were there this past weekeed (yes, as in the ENTIRE HOTEL there were about 12 guests). It was a ghost town.
They really need to offer room service from Meridian bar. We wanted to order dinner and drinks in our room but it wasn’t available. With kids in the room, we had to completely pass up the bar itself. I’m sure we could have taken them in with us (they are well behaved and it was early in the evening, not late), but the disdainful looks we got from the lobby were enough to put us off trying that.
Are they a nice upscale place or a basic necessity place? The appearance is as if there will be more services… valet, bellhops, in room dining. And the prices certainly reflect it as well. But then you quickly see parking is self serve, as is everything else in the hotel, and there is no room service at all.
For the price we paid, I expected more full service leanings. I would stay if I were alone and in a hurry and needed a good place to crash. But we will be going back to our usual stomping ground Barton Creek Resort from now one… same price (within $ 20), full amenities. And my kids can come and Barton Creek makes them feel incredibly welcome.

I had the chance to stay at the newly built Sonesta for two nights, work related. The meeting rooms were spacious, the catered food was good and everything here is sparkling new. The staff at the front desk were friendly and pleasant.
The location, as other reviewers have mentioned is far off into Bee Caves. However, it is in an area where there are plenty of food options, shopping etc by the nearby Galleria. It’s not really a «staycation» type of hotel, but it’s good for business and for people who live in beecaves to accommodate friends & family.
I stayed in the Deluxe King room and found it very clean & spacious. The bathrooms were a good size & even had showergel/​shampoo/​conditioner dispensers!
Overall, the stay was good. Will be coming back for a staff party to try out the food at the restaurant on the rooftop.

Had a great night until right about now! An alarm is going off on our floor and has been for almost an entire hour. We’ve contacted the front desk, and they’re «resolving the issue». It’s not like I need sleep before I get married today! Thanks for making a great impression and then giving my wedding party a non-​existant night’s sleep. Disappointed and hoping there’s enough coffee in the world to make it through tomorrow. We were so excited…

I would like to give a fair and constructive review. As someone with hotel management experience and a senior manager for a property manager for a management company, I believe my review is fair.
Pros:
— People I encountered were nice and pleasant to deal with. From the bar to the front desk I did not have any complaints here.
— Facilities were clean and new.
— The bathroom was nice, the stand-​up shower had plenty of room and there was plenty of lighting in the bathroom. (However a night light would be nice, you have to turn on all the lights to use the bathroom at night)
Cons:
— The main con for me was the fact the room was very small. Online it is not stated that the bed will actually be a pull out bed from the wall. I was a bit shocked and disappointed I had to literally pull my bed down from the wall and this consumed the entire space of the bedroom. I went back to the website to see where this is stated and I could not find it. Not only that I did not get the cheapest room, so I was a bit disappointed the room was so small. I would expect this maybe in New York, but in Texas where we are proud of our square footage it was a bit of a disappointment. Kind of put a damper on my stay.
— The service at the Bar/​Grill was slow. The waitress barely came around and I was there on a Friday night to wind down from the weekend and have some drinks, but between each drink there was a 20 minute wait.
— The hotel is quite a ways from downtown, the location is not misrepresented online, however for someone who lived in Austin it was quite a trek. If you plan on doing any downtown activities, especially with drinking involved you will spend a small fortune on a cab.
My overall opinion was that I could not tell if it was an high end hotel or not. I thought it was, which is why I stayed there. A few things that bothered me is the website says they offer valet parking but it was not offered at check in. As stated above no room service the bar closes at 10 or 11 each day. There were mixed elements that made you think it was high-​end, but I think I would have been more comfortable at a Hampton Inn or a Fairfield, something of that nature. (The room would have been bigger)
At any rate, I don’t plan on going back, I would rather stay at a Hilton, Westin, Fairfield, Hampton or even Holiday Inn Express, I was a bit confused with the Sonesta brand.

Great stay! Beautifully decorated with modern industrial finishes. The room was very clean. We only stayed one night but the restaurant and bar looked like a perfect date night with a breath taking view. Only negative which didn’t waver my rating… The parking garage is very confusing and can be a real headache. There are parts in the garage that are marked with caution since it’s very low. Driving a bigger suv we got stuck a few times and caused a traffic jam since our car wouldn’t fit under the low hanging pipes. Other than that, we will definitely consider coming back when visiting Austin.

Work customer service experience I’ve ever had in a hotel. The room is not clean and I couldn’t get management to respond to clean it. Do yourself a favor, find anything else. And good luck getting any help from corporate. the customer service number says they aren’t available.
Lord, please take me back to a name brand.

I recently stayed at the Sonesta for a work conference. The hotel staff was amazing. Very professional and great service! The room was clean and I have to say the best part was the shower. The meridian 98 has amazing views as well. My only complaint is that the elevators get very crowded and the stairs are nowhere to be found.

This place really needs to get the kinks worked out. I live right around the corner from it and had family staying here a few days this past August. There were problems with billing and getting the room in order. I have also just now heard of more billing problems from other people. It’s very frustrating because it seems to be a nice hotel but at this pace it’s not going to survive.

Brand new hotel in the BeeCaves area. Got a great deal on Hotwire and decided to try it out! This place is the definition of minimalistic! Very nice and modern but it gave you a feeling of simplicity. Which is not a bad thing. Set right next to the Hill Country Galleria it’s so convenient if you love shopping and restaurants! Staff is nice. The restaurant on 6 (Meridien 98) provides nice views but the menu prices are high. Decided to go elsewhere to eat.
The rooms minimalistic. Beds are comfortable. The shower is the best thing. Don’t worry about soap, shampoo or conditioner. It’s all there in dispensers. That was nice!
They have a shuttle to ferry you back and forth to the galleria. Didn’t try it but they run every 15 minutes according to staff. Underground parking which is great! Keeps your car cool!
Overall. A great deal on Hotwire if you get it. I think they are offering this just to get people to spread the word. But a great deal! The pool was not open but provides nice views. I think will open in August. They may not have the deal after that. Lol!
The elevators are scary though. Makes a weird dinging sound when changing floors. Sounds cheap and they creak. Maybe because they are new.
Anyways for what we got it for was a great value! Plus everything smells new! Like that new car smell! Lol!

Don’t get me wrong the restaurant part looks amazing but the room experience that I had wasn’t very pleasing. Not a place to stay on vacation. It’s more of a business trip stay. We called for room service and they told us to go get the stuff ourselves. I called the front desk and ask them if we can place an order for food to be taken up to her room. They said you can place an order but you’ll have to go pick it up in the restaurant yourself. I was okay with that then I asked them where’s the menu located in the room. They said there are no menus in the room. I said can I have some menus taken up to her room. They said you’ll have to go get them yourself in the restaurant.
The room we got was dirty long black hair in the shower. The whole bathroom experience felt like I was taking a shower at the gym.
Plus everybody has been telling everybody about the pool being located on top of the roof which it was not. Who is located down on the bottom of the first floor like a motel inn.
Not worth the money

Drove into Austin Friday night and met my sister and brother in law at the Meridian roof top bar. Pretty people everywhere to match the fantastic views of the rolling hills of Bee Cave the rooftop offers.
As others have pointed out, service could have been better, but it would not have elicited a review. I ordered the beef sliders and they made me sick later that night, and being over 6 feet tall and 230 lbs, my stomach can usually weather a storm. Something was wrong with the beef. I tried calling management to advise that the beef from the previous night might be on the verge of turning, but I never heard back from them.

Modern, chic, & brand spankin new! The pool wasn’t done yet, so my nieces were disappointed. But the property is great.
Shower was nice, beds were nice.
It’s also within walking distance from the shopping center so that was nice too.

For being a brand new, recently opened hotel, the Service at the rooftop bar was very slow. Waitress more interested in talking than bringing patrons their order. View is nice though, and you can see Mansfield Dam

Didn’t stay in the hotel, but had appetizers and drinks on the rooftop. First of all, let me tell you the view is amazing. This is by far the classiest place out west. They’ve only been open a week, so there were a few kinks that I hope will get fixed and I’ll definitely revisit in a couple of weeks.
The drinks had potential. The Queen Bee was good, albeit a little girly like a Cosmo. The Bee Keeper was too sour to drink, but would have worked with a little less lime juice.
The watermelon, goat cheese, and arugula plate didn’t work because the watermelon had too much vinegar. Every bite shot back so much acidity that my partner and I both choked trying to eat it. I think it usually comes with a small bit of balsamic drizzled… not soaked.
The bacon wrapped shrimp were good but a mouthful. They should give people knives for both of these dishes in order for them to be bite-​sized.
The place was packed and the staff seemed overwhelmed, possibly inefficient… so hopefully there will be more training.
It’s definitely worth the trip, I think it will get better, and if you’re dropping $ 100 bucks for a couple of small plates and a couple of drinks, it has to improve.