St. David’s Emergency Center

I don’t know why anyone would give this place less than 5 stars. I have brought 3 of my children here. 2 for broken bones, one for the flu and one for strep. Our experiences have always been the same. Quick, super friendly, genuinely concerned and easy. Every person from the from lobby to the check out counter is terrific. Real ER doctors that practice at large hospitals in the St. David’s network. I wish I could give them 10 stars!

I fell and broke my wrist early on a Saturday morning. I was at St. David’s for a total of 45 minutes They took x-​rays and put on a fiberglass splint and told me to call an orthopedic on Monday. I received a bill from the attending physicians group (not the hospital, that was separate) for $ 2300. $ 600 was paid by my insurance and I owed $ 1700. I asked my BC/​BS customer service rep why this was so astronomical and he told me while the facility is in-​network, the attending physicians’ company is not. I have to pay an out-​of-​network rate. He suggested that I file a grievance with BC/​BS. I did and got the response from them yesterday. They sided with the physicians and said I owed the full $ 1700. I’m now going to file a grievance with the Texas Department of Insurance.

While I have no beef with the care I received or the staff, this place is neither an Urgent Care Center nor a functioning hospital. The staff on site will tell you they are a fully-​functional ER, but they do not have:
*Trauma surgeons on the premises
*The ability to hospitalize you if necessary
Which means if your condition is serious (please use your own judgement), you’ll be transported to a different hospital, where if you do *not* select to be transported by ambulance ($ 1200.00 minimum) to South Austin St. David’s hospital, you’ll receive *another* Emergency Room charge to the tune of $ 2900.00 Then you’ll get bills from both places and the attending physicians who show up in your room (s) for a minimum of $ 600.00 each, regardless of how long they stay.
On the flip side, if you only need a couple of stitches and you’re trying to save a few bucks, this place is NOT an Urgent Care facility. They will charge you full ER charges and doctors’ time, plus the Emergency rate for any X-​rays (500% of non-​Emergency) or CT scans. And there’s a 6,000% markup on any medication they provide you. Imagine paying $ 48.00 for 800mg of Ibuprofen.
Again, I have no beef with the care I received or the staff at St. David’s, this facility is not what it appears to be. If you need an ER, go to a hospital. If you need an Urgent Care clinic, look for the words «Urgent Care.»

Please reconsider if you have anything serious. I was having what would later become a stroke (came in by ambulance) and they sent me home and said it was a migraine! I am still putting the pieces together of who screwed up where and I am still recovering but needless to say next time I will not go near this place.

Agree with all the reviews below that stress this is an Emergency Room and you will be charged ER prices. I just got off the phone after trying to negotiate down the ridiculous bill I received after taking my 5-​year-​old there. He fell and I was worried he needed a couple stitches in his face… was misled by «minor emergency» signage as another review said into thinking this was along the same lines as an urgent care. NOPE. But they don’t tell you, hey — you’re going to be charged $ 1,000 for us to spend less than 5 minutes looking at your son’s face and saying he doesn’t need stitches. That’s all they did. NOTHING. $ 1,000. Makes me so angry. Lesson learned. What a huge waste of money.

I wouldn’t recommend this facility because of their billing practices. The bill came to $ 2,300 for an X Ray and brief talk with the doctor. $ 1500 of this bill was the fee for walking in the door.
One year later, St. David’s is still battling it out with my insurance company because they can’t justify their prices. Unlike most hospital ERs, they don’t negotiate their prices with major insurance companies, so you will likely pay more than you would if you went to a real hospital.
Medical care was average for an ER. The real benefit of going here is being seen much faster than usual. If you can wait a few extra minutes, I recommend the urgent care at Bee Caves and 360. It’s less than half the cost for the same service.

Wow. First class treatment close to home! Took my husband here for a dizzy spell and he was immediately welcomed and taken to a comfortable, private room. There is a nice waiting room, but we never got a chance to sit there before being cared for — how great is that?! So different from the times we have spent hours in waiting rooms at various hospitals before being shown to a room (only to wait again for any care).
Nurses were ready and eager to provide care, an EKG was taking within minutes of our arrival, the doctor saw him quickly, and he felt well-​cared for.
Is it more expensive than a doctor’s office or some urgent care places. Yes. But it’s a full-​fledged ER, with the equipment and highest level staff to take care of everything from a hang-​nail to a cardiac emergency. It’s what I would have expected from any hospital ER, and the care was MUCH Better.

Lori S.
Make sure you are reading the facts. The article in the Statesman is about the St Davids URGENT CARES. St Davids EMERGENCY CENTER is an EMERGENCY ROOM. Thats why on the outside of the building it says EMERGENCY CENTER.

This is a nice place… for true emergencies only. My son visited St David’s after we had visited another facility in Lakeway where they failed to diagnose him and he was getting worse. They were wonderful to him and instantly made the correct diagnosis and prescribed the medication he needed. Then came time for the bill a few weeks later. Over $ 1,000 and they did absolutely nothing other than a basic check! No shot, no treatment, nothing was needed. I was floored and we have really good insurance. Their people claim our insurance refused to pay, so we’re still hashing it all out. When I called the St David’s number to talk about the billing, I spoke with a woman who couldn’t get even one of the names right (of the insured) and language was not the problem. Plus, they didn’t even have the correct info for the insurance company. We’ll see if I ever get refunded. The facility has very caring people, but only go there if it’s a real emergency… well even then, just go to the Lakeway hospital, it’s bigger and probably has more equipment.
Update, I’ve just read in the Ausin American Statesman that these places are under scrutiny for ER style billing. You don’t say… wish I’d known about it earlier.

Kind people work in this brand new facility. I had to bring my girlfriend here after a car accident and left very impressed with RN’s David and Jesse, radiologist Jane, and Dr. Buchanan.
We did not wait to get in for treatment, the RN’s met us at the door with a smile, they went above and beyond to offer us drinks, blankets, or anything else we needed to remain comfortable. They even gave us ice packs and heating packs to take home and use, free of charge.
Finally, they burned the x-​ray images to a CD while we waited, and they followed up the next day to see how she was feeling.
I sincerely hope we never need to go back, but if we have another emergency, I know a good place very close to my home.

I have had to go to St. David’s ER in Bee Caves twice and both times were great! Both times I was in such sever pain that I had my boyfriend pull up to the front to grab a wheel chair and assist me in. Both times the nurses would come outside and help me and immediately get me back in a room. They made sure I was comfortable and checked in with me frequently.
The doctors were amazing too, they didn’t seemed rushed wanted to make sure I understood everything. I am very sensitive to pain medication and the Nurses both times didn’t rush the medication and were so sweet.
I am a Nursing Student and one of the nurses actually printed out information for me that helped her and had some notes she was looking over so she could become a certified ER nurse, and gave me that information too. She was funny and very helpful.
The other nurses I had were great too! I was very emotional and in a lot of pain. They were very helpful in so many ways. If you are in the area and need a place to go for an emergency GO THERE! You won’t regret it… Best kept secret on Bee Caves.

St. David’s emergency center is a very VERY BAD place to go unless have very good insurance and don’t care about the cost of your medical visit. I recently had to go for a cut on my hand as I was worried about tetnis. I got a tetnis shot, antibiotic pill, and 10 mins with the doctor and was charged 1023.00. Blue cross covered 200.69. I was left to pay $ 730.31 for a tetnis shot. Now that just isn’t right, but here is the kicker. I knew I had bad coverage and asked when checking out what my bill was, I was told I was gonna be charged for a level 2 room and when I got my bill it was a level 3. I questioned multiple people trying to get this corrected and they all told me that when you go to their business there is no way to get a acurat bill upon checkout. So they can take you to the cleaner and not ever tell you how much it cost up front. SCAM yes! I believe that is not ok. I tryed to do the right thing to save and plan for my bill but surprise I was charged for a level 3 burn victim room. 608.00 for what? If you want to fall into this road side trap proceed ahead!