Clear Choice Dental

I was a little nervous purchasing this Amazon deal for teeth cleaning and X-​rays from the negative reviews. However, it was so cheap I went for it anyway. It was an absolutely fantastic experience. Staff was friendly and hospitable, and the X-​rays and exam lasted less than an hour. If I wasn’t moving out of the area in February, I would definitely make this my regular spot!

I have been a patient of dr. Mary karen matt for 7 years. When i first came to her I had five missing teeth and severe gum disease. She turned my disaster of a smile into a beautiful smile to behold. She did the work in a timely manner with much care. I was also fitted for a partial on a friday. Two weeks later it was in my mouth personally fitted and sculpted by dr. Matt. My gum disease has been kept at bay for seven years by her hygienist. I will be a dedicated patient for years to come. Awesome dentist. Awesome work.

STAY AWAY from this clinic. You have been warned. Dr. Matt might be good at dentistry, but she is severely lacking in patient care. Her office policy is not very customer friendly. She is cold and phoney as a brick. Conversation with her is as mundane as how do you like the weather? She should go take a course on how to be a clinician. I have better conversation with the hygienists than with her. It was only recently after several incidences that I realized I need to seek a different dental clinic. I have been with this clinic for 5+years. From my initial visit, this clinic tries to push lot of unnecessary procedures not covered by insurance. Since I have not taken decent care of my teeth and had receded gum lines, I was offered lumineers, some laser gum treatment, and some other procedures totaling over $ 7000. To pay this off I was offered a GE health plan. I was also told that since I had excellent dental coverage I should get reimbursement as these procedures «should be» covered under insurance. From the five plus years, I have not receive a penny of reimbursement. Since that time, I rarely see the dentist unless she is trying to push some procedure not covered by insurance. For the past several years I only go here 4x/​yr for dental/​periodontal cleaning. The clinic is very chaotic as there is a high turnover as each time I go I would see a different hygienist or staff. What finally turned me off to this dental is because of several incidents. One incident occurred several months back. I had a regular cleaning appointment early in the morning prior to work. I had waited out side her clinic for over 45min to locked office. Later, an office staff showed up and realize that there was some error in scheduling even though I had responded through their automated email confirming appointment couple of days earlier. She apologized and offer compensation with next office visit. I made appointment a week later and had my cleaning. I was not offered any compensation. I chalked it up as no big deal. Recently, I had a dental crown that fell off. I made arrangement and had taken time off work to get this corrected. Just as I arrived to clinic, I was greeted by the receptionist and was told that Dr. Matt is in processing of leaving due to some emergency, despite that I had called 15 min earlier confirming appointment. I ask if I can speak to Dr. Matt for a quick question or two. Without any apology from the dentist, she snuck out the back. I expressed my displeasure with the staff and a tall, black man who was the accountant. He offered me that he would compensate me $ 100 for my troubles and will have a check readily available once I came in for my crown seating. We shook on the agreement. This past couple of week, I finally had my crown fixed and completed my usual teeth cleaning. I met Dr. Matt that day. Not once did she apologize for her inconsiderate departure. Granted I could understand emergency, a simple sincere apology would have suffice. I would get none from the dentist. After my procedures were completed, I approached the accountant about the agreed upon compensation. He states that since I have now incurred additional charges, I will have to wait until insurance pays out to get my $ 100 «courtesy reimbursement». This despite the fact all the time I’ve been with this clinic, I have never carried any balance and my insurance have always paid them 100%. What he said was that he misstated and now tell me to disregard previous conversation after he had discussed with Dr. Matt. In essence I was lied to and now thrown into waiting game to receive my compensation. Does the $ 100 mean much to me? No, but to be treated poorly multiple times, I will seek to get this reimbursed. I would highly stay away from this dental clinic if at all possible. A quick Google search will show that this clinic is poorly rated. Do not get suckered in by her Groupon/​Livingsocial or mailed flyer promos. There are plenty of dentists in Houston to go to than this the poor attitude dentist, poor customer service, and poorly managed clinic.

Clear Choice Dental is located at the intersection of Bellaire Blvd and 610, on the 6^th floor in the UT Physician’s building. There is a garage between two professional buildings that you may use to park.
I arrived to the dental office approximately 25 minutes prior to my appointment. I filled out 3 sheets of new patient information. Those 25 minutes flew because my eyes were glued to «Mike Rowe’s: Dirtiest Jobs Ever» on Animal Planet. Finally, a dental assistant called my name, and it was time to go in.
Imaging was done, and I waited 15 minutes before Dr. Matt came in to tell me of my exam. Soon, Dr. Matt checked and measured for possible gum inflammation.
After Dr. Matt scaled my teeth, Dr. Matt and I had a 15 minute conversation, ranging from possible treatments utilizing retroviruses to the negative effects of hypothyroidism in teeth. It was obvious she was still reading and keeping up to date with what may help her patients.
Final step of the process: Polishing and flossing. This was performed by the dental assistant. I did not like my experience with her. The instrument used for water was sprayed all over my mouth, getting my shirt wet even with the saliva ejector in my mouth. In addition, her flossing performance was painful. I wanted to take the floss from her hands and do it myself.
Dental visits. I’ll be honest, I don’t like them. I knew it was due for a check-​up, so I purchased a Living Social $ 25 deal for an exam, x-​rays, and cleaning. I recommend you do the same or go every 6 months! Overall, I was satisfied with my experience… not with the dental assistant though.

I purchased a Living Social deal for an exam, x-​rays and cleaning. My appointment was about two weeks ago in the morning. I live 16 minutes away from their office, according to google maps. It was morning traffic, though, so I left an hour before my appointment in order to be there half an hour to 15 minutes early and fill in new patient paperwork.
Houston being Houston, there was an accident on the freeway and I was parked on a ramp for the longest time. I understand that because I was late to the appointment, that I would not be able to be seen that morning. However, it was not handled professionally, and she said, «We can schedule you another time, but you’ll loose your Living Social voucher.» So, essentially «You can come another time and pay again for an appointment.»
May I add that I was telephone a couple minutes after my appointment time and they checked to see if I was coming. I told them I was finally off the freeway, yes I would be, but it’d be another 8 – 9 minutes. She said, «ok, that’s fine». But it wasn’t fine. Couldn’t she have let me know at THAT point that it would be best to just turn around and go to work, I’d loose my voucher and appointment (waste of money and time), and I could schedule for another time? Unfortunately, I instead got there, parked, went up to the 6^th floor, filled out most of my paperwork until a different woman came back and started out with «So, you’re late and we can’t do the appointment.» They marked my voucher as used so I could not even request a refund from Living Social due to inability to meet appointment.
Again, I realize I was the one who was late, but it was completely out of my control and they didn’t seem to be on my side trying to find a solution together. Awful customer relations. I don’t want to think about the pressure or difficulty in working with someone I might experience if I actual was a patient there and wanted to talk through a treatment or my options etc.
The good news, though, is that I found an excellent dentist elsewhere that I wouldn’t have found if I had not been so repelled by this place!