Anchor Sewer and Drain Cleaning Service

James was incredibly helpful. We called based on all of the reviews we read and he certainly matched what we read! We had a main drain issue and he helped us out over the phone on a Sunday night. I recommend if you are looking for someone who is in the business because they like to solve problems and work with you. Great guy!

I can’t say enough good things about James. He’s an incredibly nice person, very thorough and reasonably priced, and he really takes the time to explain what you’re dealing with in a situation, not to mention checking back in to make sure all is hanging together well. But I really owe him for his help when we were dealing with a burst pipe last winter in the bitter weather. I was on my own with my toddler, completely freaking out at the quantity of water coming apparently out of nowhere, and unable to find an available local plumber. James took my call, talked me down, helped me switch off the water, and tracked down another local plumber to help me out within minutes. It’s very rare to find someone who’s so concerned about their work and the well-​being of their clients. I hope not to have to use him too often, but when I do (sewer situation aside!), it’s a pleasure.

Amazing Customer Service!
Yesterday, I was reminded that there are still some really wonderful people in this world. First thing in the morning, I realized that our home’s drainage system was backed up and there was raw sewage in our downstairs tub and toilet and it would not drain. I called a local company a few years ago to unclog this same drain and the results were less than satisfactory. We were concerned that the problem would return eventually, and it did.
I went online to the yellow pages website to search for someone with fair pricing and reliable service. I noticed that Anchor Sewer and Drain Service had some nice reviews and seemed to fit my needs, so I called them. I was reluctant to call because, they are located in Bellingham, MA and I was concerned that they might not go as far as Bristol, RI. I’m so glad that I called!
I spoke to the Owner/​Office Manager, Denise. She was so nice, helpful and understanding. She took to time to reassure me that their primary focus is to treat every customer like family and that statement proved to be so true. Not only did she ask me if I noticed their online coupons, she gave me an even larger discount, because she thought I sounded like a very nice person. How many companies would do that for someone they never met?
Denise informed me that she would be sending James in the afternoon to fix the problem. When James arrived, he was very mild mannered and extremely professional. We discussed the problem and all the available options, so that I could make a well informed decision. He was able to solve the problem even though it was not the best of conditions to work with, because he had to access the drain by removing the toilet and he had very little space to work in. But, he never complained once. He spent the next 5 hours going through the entire process, step by step, and explained everything along the way. If that’s not the best customer service, then I don’t know what is. Most people would be ready to call it a day, since he had already put in 8 hours, but he stayed until after 10pm just to help us out. Not only did he fix the problem, he also gave me a low cost, long term solution to minimize the cost and effort needed to access the drain in the future. We look forward to making these repairs next Spring.
It is very rare that you encounter a company this dedicated to offering fair prices, reliable service and making every customer feel like family. Our family is so grateful to Denise and James for making this a truly memorable experience!

James is the man. We needed someone on a Saturday night to figure out why our kitchen sink wasn’t draining and why our disposal wasn’t working. We needed it fixed by 10am the next day as we had a bunch of friends coming over.
James came over immediately, diagnosed the issue and then agreed to come back early the following morning to fix the issue. He didn’t charge a fee for the off hours service and fixed the issue all while saving our disposal (I think a lot of other providers would have pushed us to get a new system). He also took plenty of time to explain what happened and what he was doing and also did the clean up.
To top it off the final bill was way less than what I was expecting and was more than fairly priced.
I would highly recommend James and plan to use him every time I need a plumber