J Brian Day Emergency Service

I had a major basement flood with water pouring in in just 15 minutes at 7pm at night. I immediately called J Brian Day and they had their operations manager Mark call me and dispatch trucks to begin removing the water. They arrived within 45 mins of the water coming in and they ran two trucks to pump out the basement and drying the carpet with 4 commercial dehumidifiers and 15 – 20 blowers.
The next day Mark sent in his team of 4 guys to move all my belongings, raise them up and steam clean and treat for bacteria in the entire basement. They were top notch workers and took great care and pride in their work. They had the entire place dry in 48 hours and there is no smell at all.
A couple days later Mark stopped by to follow up and ensure all the work was completed and I was satisfied. I am extremely happy with their service and would definitely recommend J Brian Day again. Their organization and ability to solve crisis’s quickly sets them apart.

I spent 3 months trying to get these guys to mitigate mold in my walls from ice dams over the winter. I got an insurance estimate and initial settlement and thought they were specialists in the kind of work I needed. They sent out an estimator who went all through the damage and I was initially impressed. As he left, he promised me he would have his estimate done by Friday, but if he «forgets» to get back to me to email him because he sometimes forgets to respond… red flag #1. So he forgot to get back to me… as promised. I email, I call repeatedly, no response. 4 weeks go by I get nothing. I finally get in touch with a woman who answers the phone and she apologized up and down, said she would have the guy get in touch with me ASAP, and she promised to call me back to confirm one way or the other… he never called, she never followed up.
I finally respond to their general email on the web site saying I guess the job is beyond them or beneath them as no one will return my call. I get an email from John Day right away saying he was sorry I had such a bad experience and he wanted to come out and assess the damage himself, even after it has already been assessed and about 100 pictures taken. He says the pictures where fuzzy and he couldn’t tell from them what the situation was. Fine, he comes the next morning and did again what the first guy did. He promised me he would get back to me and they would at least do the mitigation for the mold in the walls and hire a 3^rd party contractor to button up the rest. I wait and hear nothing back. I email again and get a response from John Day (president of the company) «Hi Doug,
I am waiting for a couple contractors to get back with me regarding an estimate for your home. Everyone has been very busy so please continue to follow up…». I must continue to contact them, they aren’t willing to contact me proactively. 12 days later, I write back again asking where things are at, it has been 12 days and no one has responded. The response…“Good morning,
I understand, I have not been able to find a contractor or sub that can get right on this, I apologize everyone is backed up. Do you have a contractor possibly? «
Now I have to find a contractor to do the work.
Seriously? They are too busy? Or is it that they just don’t want to do the job, what is it? I am closing in on 3 months of nothingness and the excuse is the same, everyone is backed up, we are too busy, blah blah blah. Maybe they are busy, but they have no concept of keeping the customer informed. All I can assume is they are not able to do the work, maybe it is beyond their abilities. If they don’t want the work, say so! I could have started from scratch 3 months ago, but no, they string me along and so far have taken about 150 pictures, promised a 2 week response to mitigate the mold, but nothing has been done. Their resolution… me find a contractor to do the job.
Don’t waste your time with this company. I went with them because they were a big company. I assumed prompt response and to fix my home back to what it was prior to the damage. If you do go with these guys, good luck.
Don’t say you weren’t warned.

AVOID THIS COMPANY. They do not show up at scheduled time. The staff person answering the phone is rude and not adept at telling the truth about their inability to show up on schedule. Run, don’t walk to another cleaning company.

If I could give 10 stars, I would! I cannot say enough good things about these people! We had a flood from a pipe in the kitchen that caused serious damage to the house. A good portion of my house was destroyed, including my kitchen. We called them immediately, around 7am, they were here by 8 ready to work. They came in & cleaned, dried, tested everything! Once they knew what walls, floors, ceilings, etc were a loss, they tore everything down & moved all our furniture. Sure, there was a big bill, but that went right to the insurance company to pay… people shouldn’t complain about the expense considering the amount of work they do. They tested for mold & did microbial preventatives. Naturally we are having a hard time with the insurance company but J. Brian Day has been working with us every day helping us deal with Commerce. The owner of the company came out himself & did moisture level readings. Every single person we’ve dealt with at J. Brian Day has been amazing. You don’t see customer service like this anymore.
And no, I do not work for them, nor do I have any personal relationship to any employee there. I just can’t thank them enough because without them taking charge, I would have been lost in what to do.

Ive been a business owner in the area for over thirty years. J. Brian Day is as good as it gets! Reliable, professional, knowledgeable and trustworthy. We had a huge leak in our office basement recently and with just one call Mr. Day and his team took care of everything! His rates and service is definitely the best in the area and I wouldnt trust anyone else!

Thanks for calling to reschedule my appointment that was supposed to be tomorrow. When asked for the earliest available appointment to reschedule to the answer was that I would be put on a wait list… to reschedule. Perfect!

The fact that the last ‘5 star review’ is responding negatively to my honest feedback indicates they are someone from J Brian Day Passing themselves off as a customer. Yet more shenanigans. I would devote your time to improving your service and then you’ll actually get good reviews from real customers.

These dudes showed up on time, did a decent job and had a good attitude about it. When you have emergency service you just want someone to help and take over and clean up the mess with little hassle to you. These guys did that. I was happy with the result of the work.
Weird neg review. Yes, its expensive when a pipe breaks in your basement and someone has to be there right away and stay all night to fix it. Seriously people get over yourselves. I know it is easy to get online and take out your frustration on the people trying to help you but come on, grow up. Sometimes stuff happens and you are happy when someone shows up and takes care of it for you.
I appreciate you guys… Happy new year.

I am a landlord and always use J. Brian Day for carpet cleaning in between tenants. They are prompt, courteous and I’ve never been disappointed by the quality of the cleaning. I was looking up their phone number and happen to see the negative Unilocal reviews and just had to add my two cents because I’ve been a loyal customer for years and would highly recommend them for carpet cleanings.

RE carpet & upholstery cleaning:
I’m Old School, and equally as important as a job well done is accountability, professionalism and pride in workmanship. For 8 years or so I have received consistent quality work, timely schedules, and good initial and follow up communications along with palatable pricing. I have wall to wall wool rugs and commercial fabrics and am relieved they have the experience necessary for less typical material.

Stay away. Horrible service. I try to stay away from the «big guys» and this company is a perfect example. I don’t think I’ve been so infuriated with a service company in a very long time.
I was in the middle of a stressful home purchase and needed to get a mold assessment of the property. Black mold was uncovered during the home inspection and the home owners were too strapped for cash to resolve it themselves. I needed to get someone in to get a quote. The result of which would mean I would walk away or proceed.
After calling several companies, I settled on J Brian Day. They seemed competent enough. Conveniently, they were the only ones available on short notice and assured me for a mere $ 149, they could come out and give me a quote. I scheduled the visit and I figured we were good to go. I even received a confirmation call from their project manager.
They never showed up at the specified time. I called their office and I was told the Project Manager was in the area and should be there by 3:30. 3:45 rolls around and I call back. I’m told the guy will be there by 4. Now, we’re an hour late and the home owner has returned. We told him we would be in and out by 4. I call back and I’m given a revised estimate of 4:45 because the PM is stuck in traffic… Who gets stuck in traffic for 2 hours? Not even close to any city? I informed them this is unacceptable and my agent has other appointments that he needs to keep.
Well, needless to say, no one is happy. The home owner rescheduled his day. Apparently, for some idiotic reason, he took the day off and was becoming an ornery old coot. I had gone into work 2 hours early to take care of this. I was tired and cranky. My agent was stuck waiting for over an hour. He had re-​arranged his schedule to meet us.
And the best part? The home owners are really only available to let us into the house in the evening because they have a large dog that needs to be removed from the house. Try getting a mold inspection done after 6:30… Well, to my surprise, J Brian Day does evening inspections… but they charge $ 300 for said inspection instead of 150. And they were unwilling to budge of this extra charge, even after wasting all of our time.
Stay away. These guys don’t know the value of good customer service. I would have been more than happy to pay the 150 if they had been willing to bend their policies even a little bit. They even admitted it was their fault and were unwilling to help.

FIND SOMEONE ELSE!
I’m an interior architect and this was a ridiculous process.
My landlord hired these guys to fix a water leak that damaged the floor and wall of the apartment bedroom. And they were quick to get a contact signed with my landlord and rip the damaged areas out but VERY SLOW to replace it back to original condition.
It took them 9 WEEKS to repair about 9′ linear ft length of wall (about 4′ high) and 8’x5’ of floor.
What dragged out was the floor but it took them 3 weeks to come up with a solution what to be placed, 2 weeks to give suggestion, 2 weeks to order the floor. Meanwhile they would tell us that there has been other urgent jobs that they have to take care of first due to weather and they couldn’t come fix the room.
You expect a team like this would plan ahead, and although some unexpected event like the weather may happen that cannot be used as an excuse for 3 plus weeks. This is a sign of BAD business management in my opinion.
It felt like working with a 2 year old to get things done. NOT PLEASANT.
They also tried to take advantage of the situation that my landlord was not in the state and able to come check on things.
1. They did not present my landlord with the right kind of options — first they tried to talk her into replacing the whole room (15′ x 13′) floor. Then they tried to tell her if she wants to only replace the damaged area it would have to be a different material (Vinyl, carpet or engineered wood — Original floor is parquet wood tile).
—- My landlord asked for my suggestion and I rejected these options since I was able to find parquet floor similar to the original floor online (homedepot)
2. Wall installation took 2 tries. The first time the guy did such a terrible job there were so many bumps! It took another week to fix this.
3. Workers would sometimes arrive later than the promised time (like 1−2hrs) — Traffic may play into this but at least call and let us know what the plan is. My roommate had to be late to work a couple of times.
4. Haven’t heard any follow up. The floor installer finally came on week 9! Woohoo! Never Heard from Scott the PROJECT MANAGER to find out about how the job was done, nor did he come to check it out.
5. PROJECT MANAGER probably only came to the field twice during the 9 weeks. 1^st time was to give estimation, 2^nd was the first day of construction when they ripped everything out.
All in all, I was not able to occupy my BEDROOM in a SHARED apartment from Jan 22 to April 29^th. I had to stay at friends places.
I did ask my landlord what the incentive for these contractors are to finish the job as fast as possible since she had already paid up most of the work before it was finished and she said she had nothing. Always review the contract and make sure you are holding something back from them that they need so they would actually do the JOB.

After being stood up by another grout cleaning company, J. Brian Day saved the day! I had just received the Val Pak mailer to my house the day after I’d booked service with another company. Luckily I put the J. Brian Day coupon in my handbag «just in case.» When the other company (JS Carpet Cleaning — see my review) blew me off, I called J. Brian Day and they were able to schedule me for the next day. I’m a landlord in between tenants with a short time window for getting this work done.
The office staff who answers the phone could not be more polite and professional. They were able to accommodate the time schedule I needed, and when I had questions (for example, how long it would take for the floors to dry), when the receptionist was unsure she went and asked someone else rather than making up an answer.
The morning that the work was scheduled they called to confirm the appt. Then, as promised, when the worker was on his way he called to say he’d be there within 30 minutes and then arrived on time.
When there was a question about the coupon from the ValPak, I called the office and they resolved it immediately.
We had the bathroom and kitchen grout cleaned in a below grade apartment, which can be mildew-​prone. The technician did a very thorough job and the grout is a significant improvement. I could never have done this work myself.
They specialize in mold and mildew mitigation, and the tech was very knowledgeable when we asked questions about another property. If we ever need to have this type of work done again, or for future grout cleaning (I don’t have carpet or else I would hire them for that, too).