Dewey’s Towing and Recovery

Took 4 tires in to be put on rims and the kid doing it was fuuuuukn slow, I’m from racine and they get shit done fast, this fuk took 1 hour will not ever go back EVER

If I could rate them a negative five stars I would. I originally called Dewey’s for a jumpstart on 11 SEPT15. My car was a non-​start, all electronics were working in good order and insurance roadside was going to take too long to assist. Dewey’s had, what I thought was a fair price for the jumpstart. They arrived quickly and the technician, Austin, was courteous. After a few attempts, he thought the issue was actually my starter. I asked if his shop (as the name is Dewey’s Towing and Recovery) did that kind of work. He said yes, so I gave him permission to tow my vehicle, confirm it is the starter and give me a quote. Quote for the starter was reasonable and they were able to get the part in that day (a Friday), vs the earliest other could get it in was the Monday. In the afternoon they called me to inform me it was not my starter that caused the non-​start and that my engine was «locked.» I called my insurance company to tow it to another shop and paid Dewey’s the $ 176.69 they requested (for tow and 1.5hrs labor). The second shop determined the non-​start was the negative battery cable needed to be replaced. Once the car was started they completed their multipoint safety inspection and determined an «abnormal engine noise.» I went to pick up the vehicle and noted the «ignition» was a little delayed and I was hearing noises I never heard before in the six years of owning my vehicle. I had the second shop run diagnostics and use stethoscope equipment to determine the cause of the abnormal engine noise. The cause was the starter’s pionon gear would randomly release into the fly wheel while the engine was running. I called Dewey’s inquiring about what work was really done the day they had my car in the shop. They stated they replaced my starter, but didn’t charge me for the part and only half of the labor because «they felt bad that this wasn’t the cause» for the non-​start. I was unaware that they had done this and now I have a faulty part in my car replacing a part that should have never been removed. Dewey’s refused to warranty their work claiming because they only charged me for half of the labor. All work I did not ask for an is now causing damage/​issues to my vehicle. I called several times because I was really upset with the fact they refused to rectify their error. In these conversations they changed their position on the status/​state of my original starter claiming it «would have had to have been replaced anyway.» They told me I could get the part warrantied at Advanced Auto Parts through them (as I have no invoice/​proof showing that this part is in my car). It took several days to remind them to work out that with Advanced Auto. While speaking with Advanced Auto, it was determined that Dewey’s had actually put the wrong part number in my car back on 11SEPT. After several discussions, Dewey’s finally agreed to rectifying the issue and putting the correct part in my car. On 28 SEPT Dewey’s was working to fix this mistake with the new part they were given from Advanced Auto Parts. This new part was touching the flywheel as well. I had several discussions with Advanced Auto Parts, aftermarket parts distributors and three dealerships to figure out the disconnect. Turns out Advanced Auto Parts order the wrong part yet again. During that investigation, I spoke with the technician Mike at Dewey’s. He was cordial and helpful. I asked him what would happen if they put my original starter back in my car. He told me that my original starter tested fine and would work. This really upset me that the story kept changing on the condition of my original part! It upset me that a perfectly good part was taken out of my car without authorization and replaced with a wrong part number. I was also upset that their parts supplier wasted so much of our time because they didn’t provide the shop with the correct part number on two occasions. I ordered Dewey’s to put my original part back in my car and retrieved it on 29SEPT. My car is fully functional and working fine with no abnormal noises. The owner was not available until the 30^th to discuss my frustration. She never returned my phone call requests so I stopped in on a lunch break. I was treated very poorly. She was not courteous (despite the potential of a large lawsuit on her hands for her shops malpractice). I in turn was not courteous and demanded my $ 176.69 back. After arguing back and forth, Dewey’s returned my payment. SO in the end they fixed their mistake and returned payment, but it was quite the hassle that should have NEVER had happened. Dewey’s misdiagnosed my car issue twice! Took a perfectly good part out of my car, replaced it with the wrong part all without my knowledge/​authorization. They refused to rectify this for over a week despite all of this being caused by their malpractice. They maybe good at towing/​recovery, but I would never recommend anyone to their shop for anything else.

This place is awesome. Ruth at the front desk and the mechanics were very friendly and helpful. I’m from Chicago and was up there way for a wedding this weekend and needed my car fixed quick and right. They did just that, fixed it up right and quick for me. A+ service here. Thanks sooo much!

I moved to a town near Beloit in Aug 2009 and Dewey’s has been a lifesaver! I had some car problems when I first moved with a leaky radiator then some belt in the engine and Dewey’s always repaired it and at a fair cost. They also towed me from Rockford to my town so I can drop off some important things the driver was nice enough to let me unload then took my car for repair. I highly recommend this little Auto repair shop. Very solid!

My daughter goes to college in Beloit and I am in Ohio. I researched this shop and through reviews I felt very comfortable with having my (her) car worked on there. They kept in constant contact with me in Ohio and called me with the estimate, which was very reasonable for the problem at hand. I would really like to thank them, I was hesitant in letting my daughter take the car to college, but now I know I can trust Dewey’s the remainder of her years in Wisconsin. It was the TP Sensor, which is hard to diagnose, but easy to fix.

I just back from Dewey’s as they do all my maintenance on all my cars. Having used a number of companies around the country (I moved a bit) for car maintenance, I must say Dewey’s is by far the best I have ever used.
A couple of stories. Once one of the boys took their car to get checked at a local tire dealer. They told him he needed 4 tires and new struts. I take it to Dewey’s, and no, it does not need struts, and only two tires. Another time I go there with a «problem», it sounded like it would cost a bunch. I came back and it was $ 8. Anywhere else and I would have paid over $ 100.
I trust these guys and you can trust them as well. I highly recommend them.

Great family business! Quick service and dependable, honest people. Highly recommend!

We’ve been taking all our vehicles to Deweys for five years now and they just reminded us again today why we love this place. On more then one occasion we’ve taken one of our vehicles in and they’ve actually fixed what needed fixing saving us a bunch-​o-​money. This as opposed to trying to sell us on replacing parts or entire systems. They’ve earned our trust.