Marin Cleaners & Laundry

Glad to see I’m not the only person who has a bad experience at Marin Cleaners. On Christmas Eve, I pulled a Giorgio Armani silk blouse out of my closet that I planned on wearing, and had picked up at Marin Cleaners a couple days prior. I moved in August, and had totally forgotten it was at the cleaners. It had been there for 6 months, since May! I think they could’ve given a reminder call after 3 – 4 months. The manager that day said that was there policy, but I did not receive any such call. When I put the blouse on, i noticed there were about 8 little stains towards the hem. I took it back, and asked them to clean it again, which they agreed to do. I spoke with a manager and she was very indifferent, offered no apology for the trouble, but took the blouse and said to come back the next week. I went in today and looked at the blouse. The exact same stains were there. I said, can I please have a $ 13.75 credit for the blouse, as you did not get it clean. She refused, saying they charge for the cleaning. Again, no responsibility accepted, and no apology offered for my inconvenience. I took my things and politely declined to leave my future dry cleaning there. I would advise people not to use their service, unless you want to pay a premium for very poor customer service, and less than satisfactory dry cleaning.

I bought the MVP Card last year which says «CARD HAS NO EXPIRATION» only to walk in last week to find they no longer accept the card BUT they would accept it for 50% off all items. The young man punched my card and took my clothes. My husband picked up the clothes and they charge him the full price $ 43 (for 4 items). I went back the next day; talked the same young man who said his manager would call me. Well it’s a week later; no call and when you call them it simplys says mailbox is full — ARE THEY CLOSED? AND DO YOU HAVE CLOSED THERE!!! These people are not honest and do a lousey job. They can really FOOL you when you walk in as the place is nice and they «seem» professional. Please give me my $ 21.50 back in cash — I DO NOT want your services as I do not trust you.

My regular dry cleaner was closed, so I dropped my shirt off here last week. It’s literally down the hill from where I live, and I was curious to see if there were any noticeable differences between the two businesses. After all, a dry cleaner is a dry cleaner, right?
Answer: NO! I picked up my shirt today expecting to pay somewhere in the $ 4 price range. Naturally, I was caught off guard when the cashier rung me up and said my total amount was $ 6.50. Look, I’m not a frugal guy — but $ 6.50 seems like a lot of money to pay for one lousy button-​down, cotton shirt. I politely inquired why the price was so high. The guy told me that it’s $ 4 to clean the shirt, and then another few bucks to hand-​iron it. Um, ok… but when I dropped off my shirt the week prior, all I asked them to do was clean the shirt with light starch and put it on a hangar. I never requested an iron-​job, and now I was suddenly paying for it. That’s like getting a basic hair-​cut for a set price, and then having the barber decide to wash/​rinse/​blow-​dry your hair and charge you a few dollars more.
While I’m not going to make a big stink about $ 6.50, I do feel like Marin Cleaners & Laundry should me more upfront about their service charges. Had I known that I was going to pay close to $ 7 bucks for just one shirt, I would’ve waited another day to take my clothes to the other laundry service down the street.

I had an expensive pair of unsanforized Flat Head jeans that I loved dearly and wore every day, all day. One day I got drunk and did the splits in them.
You see, I had worn them for so long and they felt so comfortable and perfectly molded to my body, that in my inebriated state I thought «These have broken in and shaped to me so perfectly, it feels like I could even do the splits in them!» and it seemed like a good idea to do so right then and there.
I was most of the way into the splits when I felt resistance from the jeans, so naturally I started pushing down against them and then they ripped. Without the resistance of the jeans I fell all the way into a full split, which ripped them more. I was appalled and heart-​broken. I thought they were irreparable. They were ripped from waistband to waistband, on opposite ends. I had turned them into, ahem, buttless chaps.
I brought them into Marin Cleaners because they are right next to my office, so it would be convenient for me. I thought for sure they would never be repaired, or never look good again. Yet, somehow, the Marin Cleaners repair person worked some ancient magical rite, and the Flat Head jeans were miraculously restored. I cannot notice where any of the damage was, and they still fit me really well. They are a bit more snug than they were before, but they had gotten a bit on the loose side before due to stretching so I do not mind. They actually look a bit better on me now than they did before. And, perhaps most importantly, I don’t have to start working on breaking in a brand new pair of jeans from the beginning again.
I had very little hope that even the most skilled of tailors would be able to save my jeans, but they did it, and for a very reasonable rate! Due to sentimental value, I was willing to pay a lot, but they charged me barely anything for this magic of theirs. And they followed my instructions not to wash the jeans, so the fading patterns I loved so dearly are still just as high-​contrast, and on their way to becoming great.

I had an unfortunate accident while eating chocolate ice cream in bed… which i do not recommend to anyone! Anyway, I thought i had ruined my very expensive white comforter. Thank god for Marin Cleaners, they made the comforter look like new and at an extremely reasonable cost! They have superior service as well, everyone i dealt with was friendly, polite and helpful. I also get all my work clothes cleaned here on a weekly basis and have never once had a bad experience. If you don’t have time to pick up or drop off your clothes they conveniently deliver as well! I highly recommend this cleaner!

DO NOT GO THERE FOR ANYTHING!!!
They caused $ 250 in damage to my clothes the first time I went there. They don’t know how to wash clothes. They washed custom premium denim in hot water, right side out and faded all of my blue and black jeans to a light gray!!!
I specifically said,
1. Do not WASH THESE JEANS they have been washed and air dried
2. Press only with light starch and press them like slacks with a crease that stops at the inseam
3. DO NOT WASH THESE JEANS
What did they do?
They washed them in hot water, heavily faded them, did not press them right, broke the rivets on one of them, and then claimed they were all like that when I took them there.
I don’t think the people who work there understand english, but even if they didn’t they should know better than to wash colors in hot water. If they don’t even know that, they should not be working there. Anyone who has read a box of Tide would know that.

AWFUL!!! AWFUL!!! AWFUL!!! This is hands down THE worst dry cleaner I have ever encountered. The employees are very rude and very unprofessional/​inept. I brought a pair of (hand knit by my grandmother for my baby daughter, wool pants) in for cleaning. I discussed the cleaning with the counter person and they assured me that they would do a great job and take special precautions with the pants to ensure a thorough cleaning with care for the wool. I picked up my pants and they were shrunk, faded, and they now have 2 holes in them! They are RUINED!!! I pointed this out to the clerk and received nothing but bad attitude. They said that they would have a manager call me, but I never received a call. These pants were very special to me and now they are ruined beyond repair. When I was dealing with the clerk regarding these pants there was also a woman arguing with another clerk about her botched alterations… How the heck are they still in business???

If you need standard cleaning, this place is probably ok. Dry cleaning/​laundry service is what you would expect for the price — items are returned clean, starched as requested, nicely hung/​folded, and I no problems with loss/​damage.
But their alterations people are the worst. Really shoddy and never back as promised. I called to complain but that just got me surly looks from the staff the next time I was in. So I’m going elsewhere…
The location in convenient, it’s in the Cove Shopping Center. Wish I’d checked Unilocal before randomly going here. Live and learn. Live and learn.

I am very disappointed with my experience here. The employees had a defensive unprofessional attitude. Some of them cannot even speak English very well. Twice they over charged me and were rude when I corrected them. Additionally, the place is overpriced compared to some other dry cleaners Ive been to in Marin. I”l take dirty laundry elsewhere from now on.

What a disappointment! I had to go there three times to pick up the same dress. It has been over a week since I first dropped it off to them. I still do not have the dress and I do not know when I am going to have it. The dress needed a little sewing and a regular dry cleaning– it had no stains. When I first went there to pick it up, it had been dry cleaned, but still needed the sewing and the ironing. I was told to come back on Thursday to pick it up– just to give them extra time– I went there the next day– Friday (today). The sewing has been taken care of, but the dress still needed the ironing. I was told to come back the next day. Who knows what is going to happen tomorrow? No one I interacted with is on top of their job. The guy who received the dress when I first dropped it off was disengaged, the girl who handed me the dress today thinking that it is ready did not even care to look at it to see if it is finished before handing it to me– I had to show her that it was not ironed and she told me to come back tomorrow.
I don’t know how they are in business, I am certainly no going back there.