Central Oregon Pediatric Associates

One star is even too many…
Be aware…
After taking my 13 year old daughter to COPA for a routine visit and addressing a horrible cough she had had for 3 to 4 days, I was given a list of remedies to try at home. That night I exhausted my efforts by trying each and every remedy that was given to me plus a few others since I desperate to help my daughter. She coughed non-​stop for almost 6 hours that night. She was to the point of exhaustion and tears, sore stomach and back muscles, begging me to do something more for here.
I called the nurse advice line (the nurses were great!) the next morning, promptly at 8am. Trying to make a long story short here, I will end by saying it was 8pm (12 hours later!!!) before I spoke to the final doctor, Dr. LINDA STEINER who of which proceeded to tell me there was NOTHING more they COULD do or WOULD do for my daughter and that they are following COPA’s «standard of care». When I became upset by this (remember, I have waited 12 hours to be told «too bad») Dr. Steiner laughed at me and told me I was uneducated and misinformed. I have NEVER heard of a so called «professional» laughing at a patient who is obviously distraught and seeking medical help. This was the most unprofessional doctor I have ever had to deal with. Even worst yet, COPA would not provide me with any medical help for my daughters debilitating cough, and told me to just use some honey.
I promptly took her to urgent care (BMC) at which they took one look at her and provided her with not only one prescription medication BUT three. Thank goodness for some real medical help from BMC. My daughter (and I) got some much needed rest and are finally on the mend.
Stay away from this place if you can help it!

I have never in my life dealt with such a rude receptionist. Who made you feel like a complete idiot and as though there was nothing they could do for you and made you feel like you were stupid for asking. I have been taking my daughter here and the doctors are great but the staff overall is awful! I can’t believe they would allow people that rude to work in a place where there are children!

I really enjoy coming here. The staff is very polite. I have never had to wait long at all. I come from San Diego and the Health centers down there are completely overcrowded and wait times are very unreal. That is not the case here, at least from my experience.

Our son went for an annual physical and was reffered to a nutritionist. I was told they would be in contact to schedule. Well as time passed by I started wondering why I had not heard anything so I called to follow up and left several messages with their referrals department to find out who we referred to. After a month I finally started to get irate as I was always going to voice mail and not hearing back.
I finally was told that they had the wrong number for me. Yet they were able to call and remind me of our appointment.
Once I finally found out who I was referred to I called and they had never even received the order from COPA! So I had to call AGAIN to get them to send the order. They said they were sending it right then, but in the 10 minutes that I was still trying to schedule they had STILL NOT received it. This has been a frustratingly horrible experience. We had started at BMC and were appalled at their high prices, but I guess you get what you pay for. This is ridiculous and to top it off we finally met our deductible for our health insurance this year. We will be lucky to get in before the end of the year at this rate and that is all due to the mishandling of our referral by COPA. WE WILL NOT BE BACK!

I’ve been taking my boys to COPA for their routine check-​ups
since we moved to Bend over 10 years ago. I’ve always been
pleased with the doctors’ pleasant, easy-​going manners and all
was good. However, when my child had a health issue, that’s when
I was severely disappointed with COPA. I had questions for the
doctor and my phone calls were not returned (you cannot communicate
directly with your doctor through e-​mail or voice mail). I was left not
knowing what to do or how to proceed.

COPA has been a fantastic and reassuring part of mine and my kid’s lives! Whenever we take the kids there for check ups or if they’re sick, the staff is always very friendly and helpful. They have great play areas. We’ve met with many of the doctors there are haven’t met a bad one yet. They are very caring about the kids!
One of the best things about COPA is the 24 hour nurse advice line. I’ve called in the middle of the night and they spent quite a bit of time with me on the phone trying to diagnose my child. They even had me put my phone to my child’s face so they could hear the breathing and coughing. Then they will get you into the office that day if needed. Wonderful!