Elite Nissan

Where do I start:
1. We signed our 3^rd lease with Nissan on cyber Monday right after thanksgiving. This was our first time with Elite. We were told our December payment would be on them if we signed that day (since our lease was up Jan 1^st 16). A few weeks later right before Christmas the money was taken from our account, we showed up to Nissan because over the phone with them is a miserable experience only for them to say they will fix it, and never did we had to put a stop payment on the charge and pay a $ 30 fee for it that we were never reimbursed.
2. We were told we «had to do the deal that day» to get the offer they go to us (which we knew is a trick, but whatever it seemed like a decent deal), and the only car they had in stock for the make/​model/​color had 3 dents on the top of the car from manufacture travel. We were told 11÷30÷15 that we would have this fixed immediately as soon as a rental car was available. We keep calling to get it fixed, and when we showed up with the billing issue we were told after the holiday we would get a call. Between my husband and I, we have called Nissan 5 times with NO response except the manager Ray said «he would call us back tomorrow» which was last Wednesday.
3. When we got the car we were not given the second key as they forgot to get it from the stock yard, nor mats. When we came in for the billing issue, the keys happened to just be in the worst salesman ever (Mario) desk drawer for a month.
4. The worst is the follow up. As a customer service company there is absolutely no follow up, do not go here. I am still trying to get our car fixed. My husbands third lease has been the most difficult, and as my 2006 mazda3 with 150,000 miles dies, I will NOT be going to elite.

I never visit Nissan to get my car serviced (I have a local mechanic who I like and trust), but I had to visit them today to get an airbag recall issue taken care of. Receptionist was friendly enough, I guess. The mechanic (I guess he was the mechanic?) took my keys without a word and I left. I picked my car up after work and the car reeked of cigarette smoke (I do not smoke and I do not have any friends or family members who are smokers). It literally smelled like someone had smoked a cigarette in the car… GROSS. I actually rode home with my windows open to get the smell of cigarette smoke out. The people employed at this dealership seemed less than reputable. This is why I never use Nissan for regular car maintenance…

Save your money and time! Whatever you do, DO NOT speak to BENNY! Do not even visit this place. BENNY is extremely unprofessional and is absolutely terrible with follow up. I recently bought a 2015 Nissan Rogue and was promised all-​season car mats. I have been calling in for a month now and I still do NOT have the all season mats that I was promised upon buying the car. It is just mats, I know. But, it is not the mats that’s the problem. It’s the principle! Just because he earned the big bucks doesn’t mean he has to all of a sudden be a shitty salesperson who cant bother returning calls from previous clients. Every time I call, I have to leave a message that never gets returned or I speak with BENNY who says he will call back in 20 minutes and never does. Besides this, my family and I spent 5 hours in the dealership buying our car only to wait another 40 minutes for Benny who was too busy changing out of his uniform in the back to attend a game with his coworkers. Not only was he late but we had to stay PAST CLOSING to wait on him! Rude.
Came back a month later to receive our LATE license plates and registration. Our temporary plates that we got from here expired a week ago… This place didn’t have our permanent plates ready for us Before the temp expired. Why did we even pay these guys extra for dealing with or license plates I have no idea. I’d rather deal with DMV. MY FAMILY AND I had to come HERE bc THEY didn’t have OUR plates ready even after a MONTH. Currently here waiting for our plates to get installed (a quick 4 screw in) but it’s been an HOUR already. I set up ikea furniture faster than the time it takes to screw in 4 bolts for these guys.

Don’t ever come to this dealership !
We came over here and was greeted by a very nice /​friendly receptionist.
Put down a deposit, but we end up changing our mind because we found a better mechanic to fix the car issue. This is when everything goes down hill.
We stopped by 3 times to talk to BENNY because he NEVER return a phone call, unless if you want to buy a car. He stated that it was the head office that was holding the payment, then they need time to process a check, then the main office was not providing him a refund code to revert the transaction.
It’s a whole bunch of BS. So far it’s been almost A MONTH.
This place has no integrity for their customers and I would NOT recommend anyone to try them. They only care about potential money in ~

This Nissan dealership is the worse. I will never, I repeat never buy a car from this location again. Everyone there is out for your money. They do not care what they sell you as long as they are getting their pay check. Benny was the sales person who took care of my sister. From the jump when I first met him I felt he was just all a scam. Wanting to sell whatever he could. It’s so sad how these people work. But let me tell you this is definitely not a way to run business. If you need a Nissan go to any other location. Clearly I am not the only one who feels this way about this location.