Unwired Ltd

We’ve been using Unwired in the Berkeley Hills via our provider LMI. The connection during the day is usually strong. But right around what we used to call «prime time» the connection often grinds to a halt. The issue is persistent when I plug directly into the antennae vs going through a router. I’m shopping around for a new service now after being told too many times that the problem must be on my end or that there might be clouds obstructing the connection, I’ve given up. Because the problem usually occurs as night, customer support is not around to trouble shoot live. It’s time for me to move on.

Dumped ATT for Unwired and could not be happier. Quality of Service is outstanding. Customer service is outstanding. Call for tech support and a competent human calls you right back.

Their sales is still not returning calls. Which is ironic given option #5 on their IVR is leave a message and we’ll call you back. If they’re that disinterested in new customers how do they treat current ones?

We recently moved to North Berkeley and wanted to get rid of ATT, Direct TV, and all of the large corporate ISPs. We went with Unwired and we couldn’t be happier. They answer their phone and emails! They install on schedule. They even called us from the roof to ask about placement of the very small dish. The service is much faster than our old ATT DSL. The customer service rocks. We couldn’t be happier.

Unwired is a class act. Compared with satellite internet, it’s like having filet mignon after dog food. They provide excellent ²⁴⁄₇ people service, with a core of bay area locals. Peter, the CEO, often responds. It’s not that they’re so tiny, they have a good footprint and tower system. These guys figure customers will reward hard work, so they put in hours, don’t B.S., and address any problem directly. I don’t know if they can reproduce the magic if they expand into other regions. Most people don’t approach their work this way.
Up and down speeds vary by plan, but they’re as good as any cable at minimum. The cost is less than cable, since you just pay for pipes, not content. If you want cable stations, Unwired is not the ticket, unless they have a service I’m unaware of.
I was inspired to write this because I noticed reviews gave Unwired one star because they didn’t get a quick response from their sales staff. It’s unfair to have a one star review based on a pre-​sales, non-​technical, non-​service basis. Unwired offers a product, and reviews should evaluate the product and any service it needs. As a long-​term Unwired customer, my experience should count more than someone who sent them an email once.

Quick update: Unwired is still great. I’d recommend them without hesitation.

Fantastic network and customer service. I have used Claire and her team to set up three sites in Oakland in the past year and a half and it’s a real pleasure to work with them. They know what their doing. Low packet loss and fast connections. I can’t recall any significant down time either.

I run a business and my home off of unwired. I can’t recommend them too highly — besides the excellent service, the install time is remarkable. My first phone call was on Wednesday, and almost exactly 48 hours later, I am sending this review in by microwave. That includes an eval visit (at my request — my home installation is unconventional) and a second visit to do the actual work.
In the work environment, we’re supporting a staff of 15. No issues in over a year. It just works.

It has been a year since we upgraded a location that was using HughesNet satellite Internet service to Unwired’s microwave link, and we could not be happier!
Unwired’s performance is similar to cable broadband in terms of ping (low teens) and throughput (~12Mbps down/~4Mbps up on our current plan).
Installation was handled by a competent crew who promptly completed their work and ensured all of our questions were answered.
Reliability of the microwave link has been excellent overall with our location approximately 9 miles south of the transceiver.
If your Internet service options are limited to dial-​up (slow) or satellite (insanely expensive) and you are within Unwired’s coverage zone, give them a call!

I really, really wanted to go with an independent ISP and avoid the evil giants AT&T and Comcast. I had heard wonderful things about Sonic, but alas, I was 13,000 ft away from their nearest tower. Somewhere on the internets I heard about Unwired, and was glad to see it had excellent reviews here on Unilocal.I called last saturday and received the answering machine. According to its instructions, I sent an email to Sales, writing that I wanted to get their standard plan and asking how to schedule an installation. Now, I myself work for an independent Berkeley business, and when someone sends us a message that reads «I want to give you money, please tell me how,» we GET BACK TO THEM. Not so with Unwired; I haven’t received a thing. If this is the customer service I can expect from them, I’m not going to give them my patronage.
Alas, alack, to Comcast I go…

My business has been a customer of Unwired for just under a year coinciding with our decision to switch to a VOIP telephone system and the limited DSL service available to our location. We found their pricing to be competitive (had we been able to take advantage of alternatives). Service has been spot on with up and down speeds as promised with plenty of bandwidth for our phones, external network traffic and employees. We did need support twice and they were incredibly responsive, resolving the issue promptly and without argument. Oh and they actually answer the phones and understand their technology, how refreshing is that?

I have been a customer of Unwired for several years. Their service has been fast and reliable. Today, I had a problem with my internet connection and the router. I could not get the internet connection and the router to recognized each other. I spent nearly 3 hours on the phone with the Unwired tech, and we were finally able to solve the problem. The tech was patient and helpful and there was not a wait on hold to get to a tech. If there is any downtime, it is kept to a minimal, we are alerted, and it is always in the evening after 10PM

I’ve used Unwired for several companies, both in a business and datacenter capacity, ranging from multi-​T1 service through their bread and butter CIR-​equipped wireless circuits and as large as 1Gbps fiber.
I’ve had nothing but great experiences here. Phones are answered within 3 rings, their on-​calls actually wake up for pages and call me before I know something has happened (almost exclusively with my equipment.) Peter has always cracked the whip to get last-​minute services installed ahead of schedule even if a creative solution is required.
If you’re tired of the BS from Comcast and ready to pay a little more for a properly provisioned and maintained solution, Unwired’s the way to go around San Francisco.

I’ve heard their service is pretty good and fast, etc but man, their presales sure sucks!
I emailed their sales dept. and got an answer but when I replied with a follow up question, I was completely ignored.

Unwired definitely doesn’t provide the fastest download speeds around, but they have something that no one else in the area offers. Static IPs and permission to run servers for personal use at a price that’s really affordable. TowerStream offers the same thing but for $ 500/​mo
If you’re interested in practising running various servers and gaining networking experience then this is definitely for you. Just be careful about the sustained bandwidth that you use, because they don’t allow use of a very high sustained bandwidth.