Verizon Wireless

This past weekend I experienced what many of us would consider a nightmare. I lost my phone and wallet, which led me to be completely unable to function well and distraught. As soon as I entered Verizon, Melvin who is quite an outstanding and empathetically well versed employee assisted me with my needs. He diligently targeted my needs and went above and beyond to ensure that we had exhausted all options in preserving my finances and find me a reasonably cost phone. He is an excellent communicator and his ability to calm my nerves during this stressful moment deserves praises and acknowledgement as a powerful asset to this store and company. Once I purchased my verizon replacement iphone, it was activated and ready for use within minutes. Thank you verizon wireless crew and Melvin! I

We searched for a phone company with an employee who cared about product and customer for like 2 months! Couldn’t find single one who was ready to help us. We came to this store ready to buy 4 devices and came across Vince. Score!!!
Vince listened to the needs of our family and handled everything including closing out our contract with sprint switching a number over and setting up the gizmo hub that allows us to manage our kids devices… It didn’t stop after we left the store he provided his cell number and continued to provide support after we got home and had questions. GREAT SERVICE VINCE!!!

T-​Mobile in beautiful downtown Berkeley sent me to Verizon Wireless in seeking and procuring a new cover for my replacement blue iPhone 5c.
A very tall and sweet associate named Marcus attended to me. Great news – they do have a limited selection of iPhone 5c covers. Okay I will take a look at them. Marcus went into the back of the store to retrieve said iPhone 5c covers along with a heavy-​duty screen protector. To make this long part of the story short, I chose the heavy-​duty black case. It is a black Otter case with a belt clip. It is a case within a case. It is guaranteed to help protect said valuable iPhone 5c from being damaged. Not a guarantee yet it is nice to have protection for one’s mobile phone. It beats those heavy duty iPhone cases that are waterproof and requires an external wire to hook-​up one’s headphones.
Marcus and I also engaged in small chitchat. He saw my VS Pink BEARS sweatshirt and asked me if I was a student at Berkeley and what my major was. I informed him that I was a Film and Media Studies major. Marcus informed me that he would have loved to study filmmaking during his college days, he just did not did have the time. He was a college basketball player (6’5″) and student at UNLV, and he went to another college in getting a business degree. Marcus would address me as «Ms. Bear» a few times while I was at Verizon Wireless.
Marcus tried to encourage me to sign up and switch over to Verizon Wireless. Wow, I wish I could based on our interaction. Maybe when I graduate and start working again. And if Marcus is still with Verizon Wireless. .. .
Well, we shall see.…
Just as I soon flew out the door, I flew right back in. I changed my mind – I’m a woman – it is my perogative to change my mind. I immediately returned to Verizon Wireless to purchase an extra screen protector for my new mobile phone in addition to the one within the case. Gotta have extra protection given my track record getting replacement mobile phones. Marcus informed me that the iPhone 5c is no longer in production. NTS: Hint to The Family for my birthday, I want the iPhone 6S+. Marcus mentioned to me he has an extra screen protector on his phone because of his four year son. Wow! Marcus also informed me that his son knows how to operate his phone more than he does. Wow, they are really starting young with the operation of technological devices. Then again, I am not really surpised. My mentor’s now five year old son already knew how to manipulate his mum’s iPad when he was aged two. I digress. .. .
Marcus invited me to return with my newly purchased shield so he could put it on my new iPhone 5c for me. Based on our interaction and rapport, he made me an offer I could not refuse. I shall return to take him up on that aforementioned offer. I would welcome an opportunity in the future to do business with Marcus and this branch of Verizon Wireless for sure.
Ms. Bear will be back.
From Spandau Ballet’s 1983 album, TRUE, the aptly titled song called «Communication.» The videos are inspired by film noir and early Hitchcock films.
UK Version:
US Version:

Love this location! I got screwed over by a non corporate store in Pinole and came here for help. Kevin Ferguson, Tasha, and the store manager were very helpful. They bent over backwards to make sure I got the best deal and service from Verizon. They’re awesome!!!

I went into the store today to switch carriers and after talking with Marcus I completely changed my mind! He’s VERY knowledgeable and it’s very clear that he knows what he’s talking about he saved me a lot of money and taught me a lot about other ways to save. If you’re going to the Shattuck location definitely try to get him!

God. I wish I could give like zero stars… well, at least not everyone in the store was terrible. There was one girl who was just incredibly rude and dismissive of me after I got my phone stolen and was trying to figure out what to do beginning of this year (2015)… they were just preoccupied with selling all the new iPhones. I literally was in tears because I was so upset. Just avoid this place unless you just wanna buy something real quick and get out.

This Verizon store is a great place to do business. Since the new manager Piero took over, the service has completely turned around. I went in to buy a phone and worked with Kevin. He’s really great to work with. I’m in my 60’s and won’t put up with someone rattling off techno talk. He explained everything clearly, wrote things down for me, and was completely open to my questions. I went back today, because I decided to buy a new model. This time I worked with Piero. He also explains things clearly and is lots of fun. There wasn’t a single confusing or stressful moment in either visit.

I was surprised to see the low average rating of this Verizon location, but note that most of the negative reviews are either several years old, or the reviewer’s expectations might be questionable… this is, by far, the best Verizon store I have been to in my 10 years as a customer, between Chicago, Boston, and the Bay Area.
I went to this store three times in the past week — first to get information on how to transfer liability of my account, later to make the change and purchase a new phone, then a third time to exchange the device to a different model. On each visit, I received nothing but superior customer service. Everyone from the greeter to the store manager was incredibly friendly and helpful. Solutions Specialist Kevin went above and beyond to help me resolve a challenging issue with transferring my number from a government account to a personal account, and while the store was particularly busy that day, he was attentive and made sure I got the issue resolved to my satisfaction. I cannot say enough good things about my experiences here.

THIS Verizon location is a cut above! I’ve been in no fewer than FOUR (yes 4!) Verizon locations in the last 90 days … looking for someone to get me signed up! I’ve been ignored, talked down to, told to wait TOO LONG to SPEND money and worse … SERIOUSLY!
Didn’t happen at Shattuck! Had a great time! Now mind you, I started my transaction online. I knew what I wanted. The team there took good care of me! Latasha P. knows her stuff. She took me thru the process of establishing new service for my business.
There were some small glitches (to be expected) with hardware and activation that Latasha and store GM, Piero G. did a great job of handling.
While waiting, I had very interesting conversations with a variety of team members! ALL very engaging, interesting, well rounded players. These folks impressed me. They know their stuff, and are interesting people too!
The main thing I got from this was how unique this experience was compared the other Verizon locations I went into! Many thanks to Latasha, Piero and the others (I’ve not named… you guys made it special too) for making this process a little more human!

I would like to say that i dont write alot of reviews and that my last one was really bad but i have to say that my visit to the verizon wireless store in berkeley was awesome, before writing this review i read the last persons review and they must have had a bad day of was confused… but thats berkeley for you. but back to my review, so the reason i say it was awesome is because of the great service that i got from the beginning to end. i was greeted by the store manager sundeep and he was so polite and very happy and checked me in and showed me around while i was waiting for sales and from there kevin victor the sales rep greeted me and gave me no pressure to buy anything he just asked me «how do i use my phone and was does it lack?» and from there he was able to help me pick out my new iphone 6 64gb and also got into ipad and accessories for same price that i would have paid if i had had just got the iphone 6 64gb by its self on a 2 year contract which he told me that was old news and that the new program has move advantages too it and also he was able to get me monthly bill for the same price that i was paying, so that was great! at the end of everything sundeep the store manager checked back in with me and made sure that kevin did everything right and that i understand my purchase and my how my bill will look like moving forward (which was the same but there would be a added number for the ipad) and he also made sure that i had kevin’s mobile number and his number just in case i needed something in the future (and i have a hook up in verizon lol) and after that he walked me out and i said the myself «wow that was a great experience» and also how excited i was about my purchase and devices. so if you are every needing help with your verizon service or want to get a upgrade on your phone make sure you visit the berkeley verizon wireless store and ask for sundeep (manager) or kevin victor and know that you are in good hands!

I’ve upgraded phones at a variety of stores, including Costco, a 3^rd party Verizon retailer, and Verizon company-​owned stores. I can’t speak highly enough of the service I received when upgrading two phones at the Berkeley Verizon store. Kevin was so quick and efficient in upgrading my son’s iPhone and in making sure the screen protector was applied correctly. The store manager Piero was also extremely helpful with a phone that needed to be returned from a 3^rd party retailer. Overall, a great couple of experiences, and I expect to return for future assistance with my Verizon service.

Hey fellow Unilocalers — here’s a tip for you: Do NOT let Verizon employees take your phone in the backroom of the store to work on it. Today I visited the Berkeley Shattuck Ave. store for a simple transaction for my brand new phone. I needed a tempered glass screen protector. I asked the store employee to put it on for me, and thought it odd when he took it into the backroom. He came back, but it wasn’t put on properly so I asked him to please remove it and I would take care of of it later. He took the phone in the backroom again… and when he came back, my pristine phone had a deep scratch on the screen. He swore up and down that he didn’t do it. So I am out of luck. Oh, and did I mention that this process of installing and removing a screen protector took a full half hour? Customer Beware.

I went into Verizon on Friday wanting to upgrade my phone. Tasha Perry helped me with every single detail. Explained every single option to me. One of which she had to explain 3 – 4 different times so that I could understand it. She was very patient and so helpful. I hung out in there for 2 hours, chatting while she found every deal they had to help save me and my family money on our plan and the new phone I was getting. Even after writing every detail down for me to explain to my family, she also gave me her business card where I can reach her directly with any questions. This was one of the best experiences I have ever had at a phone store. It was a really refreshing experience and I walked out of the store really happy. Thank you! The assistant manager Crystal was also a really huge help. I will always go back there.

My phone was dead.
Inner thoughts went something like this: What to do, what to do, I was planning on being out all day, I need my phone, ahhhhhhhhhhhh! Damn iphones, always dying. Stephanie, you’re such an idiot, why didn’t you charge your phone before you left. Why me? Whyyyyy??? :
Walk past Verizon store. Ah, I’m a Verizon customer, surely they have a charger for me to use.
Friendly and prompt service and no problem to use their charger for 10 minutes. The guy even gave me his chair. Why thank you!
That’s some good customer service, yo!

While the Verizon Wireless store in WALNUT CREEK barely makes a 1 star rank, this Verizon Wireless store trumps them a thousand times over. It’s Valentine’s Day and not knowing if they’d be busy or not, while on our Vday stroll in Berkeley, my BF and I stop in because my contract just finished up and I want to upgrade to an iPhone 6. Right away, we were greeted by Annie who was friendly and inviting. Unlike the Walnut Creek employees, she was genuinely helpful and let me know where I was in the queue and showed me where the phones and accessories were. A few minutes later, Austin came over and called my name. He was professional, knowledgeable and personable. I walked away with a brand new 64gb iPhone 6 in black as happy as can be. He answered all my questions promptly and always with a smile. We left there super satisfied with our experience. Thanks Annie and Austin!

I hope my review will be counted as the 5 stars are legitimate. Let me start by saying I started off annoyed because I had to drop my 83 year old mother off at the door sobI could find parking. I watched to ensure that she got in safely, but was shocked to see the person who checks folks in glance at her (he was having a general chatty conversation with someone else) and then ignore my elderly mother who was obviously wandering around confused. After I parked and walked in she was was still unattended. A nice salesperson tried to help when he saw me, even though he was working with another customer. Then the manager, John Chen saw me and came over to attend to us.
John was professional and kept his cool even while I was giving him a hard time and being difficult (It’s my mother – I was angry). He provided excellent service and got me to calm down.
To top things off, a couple months later I called him to let him know I would be coming in to upgrade my phone and was hoping to take advantage of a special trade in promotion. He called back a couple days later to let me know the promotion was ending that day and I should come in so I wouldn’t miss out. He ten waited during his lunch for me to get there — now that is great customer care. This was during the busy HOLIDAY season.
Moreover, I called him about getting my mom some iPhone training and he hooked her up with a nice employee named Jessica, who was extremely kind and patient.
I found out that John only became the store manager at this location less than a year ago, and after seeing past (less than stellar) reviews I’m surmising that he is responsible for the increasing improvements un the customer experience. Indeed, I noticed a difference this time, from when I first brought my mom in. For example, this time when My mom walked in ahead of me (I was feeding the parking meter) I saw her hesitate at the entrance trying to locate the door, and a female employee sprang forward and opened the door for her! When I walked in John was introducing her to Jessica for her iPhone session. And Jessica sat listening and answering all of my mom’s questions with patience.
I commend John Chen on working hard to train his employees and turn this store around. It is clear that his team respects and responds to his leadership style.
He has certainly gained my respect and loyalty as a customer.

Interesting Story,
I went in last week because a phone I ordered online arrived the day before and stopped working. When I got to Verizon the greeter was kind and got me set up, unfortunately it took over 30 mins to meet with a rep (this was around 1pm on a weekday) and once I met with the rep I had to wait another 45 mins to finally get a manager that helped with my exchange. So why the 4 out of 5 you ask? Well, the reps that did meet with me were very, very polite and helpful. Their names were Kevin, and John, I couldn’t ask for better reps. Although it did take some time to get the situation settled, it still worked out in the end and the staff was great. There was also a staff member there chatting with me while I was sitting down waiting (I forgot her name) but she reminded me of Jackie Brown and was awesome and nice. Great experience even with the wait.

I recently switched carriers from ATT to Verizon. I went to the Livermore store where I live for help to set you the phone but did not get good help.
I went to the one in Berkeley, I received all the help I need!
John the manager, helped me from the minute I walked into the store.
John was very knowledgeable and polite and set up my phone with all the app transfers without a problem. Unlike the Livermore store that said, it can’t be done ?
Kudos to John, I am very happy!

I was leaving a store one day, dropped my phone, and the screen cracked. So, the next day I found myself in this Verizon store trying to figure out how to get a new phone. Overall, this was a frustrating experience. They have several speakers on display and they’re each playing different songs pretty loudly. I am sound sensitive, so that alone is overwhelming to me and makes me grumpy. The first salesperson only listened to about half of what we had to say and pushed us off onto another salesperson as soon as they realized we were already Verizon customers, so we had to explain everything again. We also kept getting interrupted by random Verizon salespeople asking us if we knew about their glass screen protectors, which was obnoxious. I was there because I broke my phone, people. You don’t need to hard sell me on the screen protector I already know I need.
The salesperson we were working with went on and on about how they would install the glass screen protector in the store, and that they were really good at it, and that there would be no bubbles or streaks, and that it would be great. We finally get to the point where they are putting the screen protectors on and she took the phones and disappeared for several minutes. When she came back there was a bunch of FUZZ under the screens! I asked what happened and all she said was that their special cloth was gone. There was no apology, there was no offer to try to fix things: in fact, this is when we were given our $ 300+ bill and asked how we would like to pay. So, we were both sent off with brand new phones with screen protectors that had been put on really poorly.
I have gotten a phone upgrade before and didn’t feel like I was being hard sold everything. I left here exhausted, angry, and like they were trying to shake every penny out of me.

This review is way overdue because I’ve been there a number of times over the past year to solve problems or ask questions. Disclaimer: I’ve been a Verizon customer since before they were Verizon, beginning with an inherited GTE phone.
The quick read: The people in this store will give you excellent advice and steer you around the rocks if you ask and listen to them. They will save you money and time, and they will smile while doing it.
I always use my local Verizon Store because I want them to be successful and be there the next time I need something. This store is one of the best. Verizon pursues quality (look at their awesome network), but that doesn’t mean they are perfect. A good store like this makes it right with you.
I simply cannot get the kind of good advice and customer care like they give anywhere else. They listen to you and then make excellent recommendations based on their own direct experience and by using inference about customer feedback and return rates. Best, they have always been totally straight with me about all this and their recommendations have really worked well.
So I buy more than I otherwise would, I scare myself sometimes. But I get what I need in one stop, they give me every possible break on the prices, and it all works like they told me it would! This is true long-​term economy, because I don’t need or buy anything else! With technology as complicated as it is now, this is deep.
Then, twice, my newish (couple of months) phone just stopped sending data over the cell network — voice calls OK, but no email unless I was able to find WiFi. I pay for extended support and I think I could have had a phone overnighted. But at the store I was out within an hour with a fully working phone for the weekend. Yes! Then, three weeks later it happened again. They got the phone going again without any new hardware (the first time I got a replacement SIM card), but they also wrote a note to the Verizon support folk «in case it happens again». But it has *never* happened again, and I think the store’s note had something to do with that. I’m really happy and they saved me a lot of time and effort.
I see names mentioned in other reviews, and I’m torn. Everyone I’ve ever seen in the store has helped me in some way over time, and all are true professionals. Some have really gone to bat for me, and the sales consultants and the store manager have my total respect. I’ve mentioned how sharp the technical specialists are. Even the security guards will break a grin every now and then without losing their professional cool!
Thanks.