We have been customers of Verizon for 21 years! We Love Verizon phone service. Yesterday, We had Debbie Chavez at the Whittier store help us WOW!!! Great Service! Debbie WOW you are so awesome!!! Never in all my years with Verizon have I received such exceptional service. I hope that if anyone needs help you visit this store! Everyone is ready to help. Ian the manager your doing a great job with your staff! everyone was smiling and friendly! I live in Diamond Bar and I will drive to Whittier store for all my needs! Debbie Chavez is now my personal phone rep!
Robert B.
Place rating: 1 San Diego, CA
Former Verizon customer. Switched to T-Mobile, received new iPhones through that company. Not satisfied with T-Mobile service after 2 years, so contacted Verizon about returning. Was informed by three customer service representatives I would only be welcomed back if i purchased new phones purchased because«T-Mobile phones are incompatible with the Verizon network.» What??? I called AT&T to see if they had the same policy. Nope, they looked up information about the phones and informed me I could use those iPhones if I signed up with AT&T — no new phone purchase necessary. Did a little more research and I guess Verizon has some huge salaries to pay, so they need the money. The Verizon CEO’s pay was recently increased to 18.3 million dollars! No wonder they want to require everyone to buy new phones!