Elegant Arrival Limousine Service

Over paid for a very, very old limo to take my bridal party to my wedding. The limo broke down on the way to the ceremony. The driver was able to somehow get it started again (thank you for that) but gave us no assurance we would make it. I feel you can draw your own conclusions about this business from this story.

Although our driver was very nice my wife and I were unhappy with this limousine company. Although the trolley was nice we were told beer and chapaigne would be included since we were taking the trolley to our wedding venue. The beer they included was natural ice! «Naty ice» is such a horrible beer I don’t even think college kids will drink it anymore. It was embarrassing that I have that quality of beer for my wedding party. Not to mention we were told we would get something going respectable such as coos or bud light.

The absolute worst limousine company in the area. We rented a limousine for our daughter’s prom. The owner’s wife told me which limo we would be getting by looking at the website. The limousine that pulled up that night was so far below the level or standard of the one shown on the website. It looked like it had been spray painted on the bottom, the window tint was bubbling and peeling, it had spinners on the tires and it was smaller than the one promised. The kids were smooched inside which is a clear safety hazard above all things. I called the company and just like the other reviewer stated, they said the one on the website was in the garage. Of course we had no recourse at that very moment or means of getting these kids to the prom so we used it, embarrassingly enough.
They stated that it says in the contract that they have the option to substitute if limo promised is unavailable. Ok, but wouldn’t you assume you would be getting at least something on par ??? It’s a bait and switch and apparently not the first time this company has done this. In fact, they’ve been taken to court and the plaintiffs won. This is deplorable and they are such a dishonorable company; they should be put out of business! We’re not done with this but please do not use them !!!

DON’T USE THIS COMPANY. I booked Elegant Arrivals because they advertised a Classic Rolls Royce Silver Cloud. We were local to the business and need their service for a few hours. I thought $ 560.00 + Gratuity was high for the time involved but that’s the car we wanted for our son’s wedding. What the bride arrived at the church in was poor looking Phantom Cloned Lincoln. After the bride and groom were delivered to the reception location and the wedding party was introduced I went to talk to the driver who was waiting for the «gratuity» that is already spelled out in the contract. I asked why it wasn’t the contracted car and he said there was one in the garage but this is the car he was given. He didn’t care that it wasn’t the correct car all he wanted was to get paid. Sounds like he is used to this. I asked him to get Steve the boss on the phone which he did. Steve gave me a BS story that there was a brake issue on the real Rolls and it wasn’t safe. I explained they should have called and he gave no response. I told Steve that I wasn’t going to give the driver a gratuity and that Steve should be the one paying for the driver since I didn’t get the requested service. Steve did agree to pay the driver and I told him to tell that to the driver and returned the phone to the driver. Steve confirmed to the driver that he would pay him the $ 120.00 to which the driver responded that he didn’t care if this guy paid him or not. Steve’s primary response was that the contract says they can substitute a vehicle if the contracted vehicle has a problem. If they would have called ahead and said there was a problem and adjusted the price for the vehicle provided I would have understood. This company and their driver was very unprofessional and don’t provide the service requested. The only thing they know how to do is charge a premium price and not deliver what is promised. DON’T USE THIS COMPANY.

WORST limo company!!! I hired them for my best friends bachelorette party and they ruined our dinner reservations!
1.)They were an hour late
2.) The driver didnt bring the red carpet that I paid for
3.) The driver was speeding and all us girls were flying from side to side of the limo
4.) The windows & radio didn’t work
5.) The limo was dirty and smelled horrible!
Worst part is the owner won’t even return your emails or phone calls when there is a problem. Think twice before you use them!

DON’T DO IT! I made reservations thru LIMOS​.COM & was assigned Elegant Arrivals.
I’ll keep this as short & precise as possible. Our ride home from the airport NEVER happened!
Apparently our assigned driver had never done an airport pick-​up. After confirming our ride home a few times, we arrived in EWR to a message from our driver saying he had been stuck in traffic & was running late. I thought «OK — That’s fine», since our flight was running 20 minutes behind, by the time we managed to secure our baggage & get snacks for the ride home (having traveled over 4 hrs. from Puerto Rico), we should all be outside at pick up around the same time. WRONG! After waiting 15 mins. more outside I called the driver who said he was still going to be «at least a ½ hour longer». Already unsatisfactory. I’ve used limo services plenty of times & know that they arrive early– being late for a pick-​up is completely unacceptable. But– things happen– so we’ll be patient… Cut to 2 hours later, multiple phone calls– once we even had the driver speak with a cab driver in the pick up area to give him exact directions!- We watched him drive by twice, on the wrong ramp, telling him he was going the wrong way! — Finally after an agonizing 2++ HOURS standing outside the Newark airport close to midnight at this point with 2 young kids, we had to hire a cab. YES A CAB! to Philly suburbs– Cost us around $ 300… & numerous meltdowns by a 5 year old.
SOON WE WERE JUST GETTING THE DRIVER’S VOICEMAIL! NO ONE EVER EVEN FOLLOWED UP WITH A PHONE CALL & I’M PRETTY SURE THE DRIVER DIDN’T EVER EVEN BOTHER FINDING HIS WAY! Good Thing we stopped waiting! TALK ABOUT UNBELIEVABLE… YOU’VE BEEN WARNED!!!
*Also– Side Note: The reservation was for 4 People– 2 adults, 2 kids for a «Stretch Limo for 8 – 10 People», some descriptions said 6 people. We were headed to an island & packed lightly– bathing suits & cover-​ups basically. We each had 1 bag. 2 average to medium, 2 small carry-​on size. The trunk didn’t even fit them all! There were smelly gas cans & ‘junk’ cluttering the entire trunk so that we ended up having to ride with our bags in the [outdated] passenger area. This is a vehicle for 8 – 10 people!!! I think not.
~~Signed,
STRANDED IN NEWARK!
I’ll Post an Update as to our Refund… So far I was told everyone was gone– call again tomorrow… When I called the man knew exactly who I was so why wasn’t I ever contacted & dealt with!!! Besides being Inadequate, this just screams Poor Customer Service!

I used Elegant Arrivals for a ride that was taking my entire family to the Philadelphia Airport for my WEDDING which took place in St. Thomas, UVI. The driver picked us up at my then home in Sellersville, PA. (I’m divorced now-​maybe the limo ride had something to do with it) Sellersville is about 45 minutes from the Philly airport without traffic-​we left at 5:00 AM.
I swear it took close to 2.5 hours to get there because the driver was driving about 25MPH-​I was wondering why all the cars were passing us on the highway. It turns out that the driver put fresh WATER in the windshield washer bottle-​it was about 25 degrees outside-​guess what, the water that was sprayed on the windshield froze and he couldn’t see. He refused to pull over to scrape it off and didn’t care if we made our plane on time to Puerto Rico. In fact, we didn’t make check in-​it was only because of a very nice clerk for United that we made it and also the fact that the pilot held the plane and asked some people to get off (with vouchers) that we were all able to get to Puerto Rico on time.
NEVER EVER AGAIN will I use Elegant Arrivals. There was such a «I don’t give a crap» by the driver that I wanted to lay him out across the hood of the car.