Crate & Barrel

Crate and Barrel is a great place to browse and pick-​up a few odds & ends for your home… I usually end up with stuff I didn’t know I needed… wait… what??? C&B has a sleek, clean feel, lots of product displayed and a very friendly sales staff. In my opinion, a better choice than Pottery Barn, with more selection. Their holiday decorations and festive themed products are always fun… I never leave empty handed.

I try to avoid ever stepping foot into Crate & Barrel. It is a dangerous place, full of temptation, where one’s sense of time becomes blurry, and frugality seems but a silly and irrelevant concept. I always leave this store with less money in my bank account, never fails.
This Crate & Barrel is right in the heart of Beverly Hills. It is a gorgeous store, two floors high, with all the goods to excite anyone who is passionate about home décor and entertaining. I love the selection, simplicity of design and fair pricing of their products. I appreciate that this location has an abundance of staff members who are knowledgeable about their products and multiple cash registers. Even at the busiest times during the holiday rush, I never had to wait in a long line to check out. I organized my wedding registry at this location awhile ago and it was seamless. The process was simple and efficient with an app that you download on your phone.
I did quite a bit of gift shopping at Crate & Barrel this holiday season, and I appreciate that they have a wide range of price points to satisfy any gift exchange. They also wrap presents beautifully at no extra charge.
Tip: 2hrs free validated parking in the structure!

This place was the pits. Seriously, they’re doing some renovations at this location, so there were very few things on display. I’m not even sure how large this store normally is, but sections were taped off with plastic.
Parking was bit confusing and with it being Beverly Hills, drivers are aggressive and rude. I got honked at 3 times going into the parking garage. I was part of a line of cars, so I’m not even sure who the lady behind me was honking at.
Unless you’re in BH for some reason, I would not recommend this location at all.

Hugely disappointed in this place.
Let me start with the pluses: Location, parking, selection.
The salespeople are EXTREMELY attentive… When you want to buy sometime. But heaven forbid you should need help with a return.
I purchased over $ 3,000 worth of furniture from this location. One item was a Simmons mattress, which cost over $ 1K and came with a «20 year warranty.»
After using the mattress for only 3 years, it began to give me a very achey back. I tried to contact Simmons directly, but after several attempts, never got through to anyone.
So I asked Crate & Barrel for some help, since the mattress was after all, uniquely made by Simmons FOR Crate & Barrel.
I must have sent 40+ emails back and forth. Each individual forwarded to the next, to no avail. I was clearly getting nowhere. Finally, one manager said she’d have their mattress expert come out and inspect it. He was scheduled to be at my home between 7 – 9 AM on a given morning. I waited. And waited. And waited. At about a quarter to 11 AM (when I was already at work), the gentleman called to say he had arrived. Nice.
Back to the drawing board. More emails sent back and forth. No avail. Finally, I made the decision to walk in and talk to someone directly. I asked for one the managers with whom I had exchanged several emails. She came out of her office and I told her who I am. She stared at me blankly. I kept explaining and she couldn’t seem to place me. I finally retold the story ¾ times until she finally seemed quite irritated and explained that there was nothing she could do for me.
Wonderful. After being a loyal customer and shelling out over $ 3,000 in purchases, nobody was willing to lift a finger. But I’m sure that if I needed to buy something, they’d be all over me and super accommodating.
This is not at all my idea of how to run a fair business. Customers should not be given the run-​around or treated so dismissively. I expected more.
Alas, I am through with this store. Why would I waste my time when there are COUNTLESS other furniture stores across this city with customer service that is far superior.

Emily was ABSOLUTELY INCREDIBLE! She was sooooo patient with my wife and I. She actually cared about our needs. After hours of furniture shopping and dealing with numerous stores, it was refreshing to find someone that made sure that we had the best product for our home! Emily Rocks! If you need a great furniture representative at Crate & Barrel don’t shop with anyone but Emily!
Thank You, Thank You, Thank You!!!

Love this Crate & Barrel location! Free and simple two hour parking. The customer service and selection is always the best at this location. The staff here are always very knowledgable, helpful, and jovial :)
Most recently, Dilyn helped me with a very complicated order which saved me an immense amount of time & hassle — very pleased!

I’ve bought furniture from about ten different stores in my life, and the pieces I’ve gotten from Crate and Barrel have been by far the most durable and long-​lasting. My microfiber couch has survived all kinds of spills and just about every atrocity a cat can do to it for ten years, and still looks like new. All other C&B furniture I have is also holding up very well after more than a decade. The furniture I bought from more expensive sellers, on the other hand, often got stained and fell apart within a few years. I therefore always recommend C&B to people who have pets, kids, or are just hard on their stuff.
People buying couches here should know though that a lot of Crate and Barrel couches are very big, and sometimes they are too big for movers to get them into some LA apartments, especially the older buildings. I had to give up one of my couches for this reason.

I was genuinely surprised at how enthusiastically helpful the employees were. I was just buying some plates and a shower curtain and that kind of stuff, nothing very expensive, but all of the employees were very eager to help me out. One of them spent a long time looking for some replacements for drinking glasses that I had bought at C&B seven years ago and couldn’t find anymore. She couldn’t find them, as I expected, but showed me some other nice thick drinking glasses. I know people have had varied experiences here, but everyone was incredibly nice to me.

Great store. Very clean with easy parking. However I wandered the store for a dresser for 20 minutes and not one person approached me. I made eye contact a few times and was ignored. I’m not sure if it’s cuz I’m younger but it was rude. I’m taking my business elsewhere.

What a great day to write this review! July 4^th, Independence Day, a celebration of liberty over tyranny! Yesterday, I went to the store… ready to purchase a bed immediately, and asked for a slight discount or free delivery. The on-​site manager’s demeanor was so CONDESCENDING and TERRIBLE, that I had to walk out empty-​handed based on principle. HORRIBLE CUSTOMER SERVICE does not warrant sales. He likely won the negotiation by simply saying no, and I likely would still have bought it without any discounts, but his AWFUL BEHAVIOR AND ATTITUDE prevented this from happening. I feel bad for the sales person who helped me because he was so kind and helpful.
Today, I found a 15% off coupon that was in the USPS change of address mailer and bought the bed online. It was a very smooth process, and the discount was even greater than what I was hoping to achieve! Thank you, manager, for your RUDE ATTITUDE — I will have a nice dinner to celebrate!
In homage to SNL — Suck on it P*, suck it long, and suck it hard!

I have never experienced such great customer service. I enter the store, am greeted by a beautiful woman, she asks me if she can help? I am buying a wedding gift for my friend– so I ask for the direction of the registry. She not only brings me to the registry, but helps me print it out, explains it to me, helps me find the gifts i want to purchase, and calls the guy in back stock to bring it over. I literally just walked in and got everything delivered right to the cash register. It was so convenient! (Maybe because I went in the middle of the day.) On top of the efficiency, she packed away the presents with more care then I can ever imagine executing. I was really touched by her service, it was above and beyond. Thank you Samine!

Love everything here! It’s definitely on the middle-​high price range so I only purchase anything if I feel like splurging. There’s plenty of help around, but the friendliness could be improved upon. Overall a fun place to browse during my lunch breaks.

Everyone was polite and helpful in the store. We worked with David who was a sweetheart in ensuring we get the right piece for our new apartment. Our registry was at Crate & Barrel and have always loved their products. Today, we got away with a steal. Thank you.

We are on the market for a couch and we’re checking out all the usual suspects. When we visited Crate & Barrel, we were still thinking we would buy a pull out, but C&B changed our minds. Padric spent a lot of time helping us customize a couch and going through the pros and cons of all the options. If you’re anti-​down like us, they can customize cushions that are down free. Great to know!
Ultimately, we realized a pull out would neither make a great couch nor a great bed, and if we wanted to go with one of their super deep couches, we wouldn’t get that kind of depth if we made it a pull out. Padric also helped us in choosing fabrics that could stand up to our dog’s hair, and we learned all about how a loose weave would only make us crazy when trying to clean up after him.
We left this C&B a lot smarter and wiser. If you’re in the market for a couch and have any kind of questions, Padric is your guy!

This review is overdue, but I had the best customer service experience from this location over the phone.
In August 2013, I’d been looking for the ultimate wicker picnic basket and everything I’d found online either came with a dining set and was too expensive or didn’t appear sturdy enough. I finally found one online at Crate and Barrel. The Ventana picnic basket was perfect, and on sale for $ 30! But sold out. I called around but had no luck finding it.
When I called the Beverly Hills location, one of the sales associates, Marc Anthony Lee, helped me track down the basket to a Crate and Barrel out-​of-​state that had one left and placed an order for me to be shipped to my home free-​of-​charge. I was ecstatic. I’ve now had this basket for over a year, used it plenty of times, and it’s still in great shape.
It’s been awhile, but I wanted to praise the excellent customer service from the staff. If Marc Anthony is still working here, I highly recommend asking for him to help you with anything in-​store or over the phone.

This is our Crate & Barrel. I spent my Saturday morning here. Yep. Actually, it is a very clean store and the parking garage next door is very convenient.
I don’t have much to add that hasn’t been said, but I did take notice of their «gifts» table. If you need a small gift for someone in the 28+ range they have some cool stuff available.

I love living in Amsterdam, but I am not going to lie that I miss the hell out of shopping in LA. There is no place in the world that can compete with shopping in LA when it comes to home décor. I so miss Crate and Barrel. Shopping in Holland for furniture or home décor sometimes can be the pits. If corporate is reading this review, please open a shop in Amsterdam, they desperately need it. Crate and Barrel has everything you need for your house, that is if you want to decorate your house with any form of taste.

This C&B has provided a level of customer service that I never knew existed.
We ordered some furniture and have had multiple issues after it’s been delivered– but each time, the staff has quickly ordered a replacement.
I’d like to give a special shout-​out to Fara and Tony who have gone so far above and beyond– they’ve turned my wife and I into C&B advocates.
While they are more expensive than a lot of stores, they are worth every penny. Their after-​sales support is second-​to-​none.

Wow, their sales guy Derek totally helped us out ordering some chairs. It turns out there was only 1 left in stock from the entire store’s inventory. He tried placing that on order, and worked his magic with the store manager to allow us to buy the display item so we could make a set. Even though it was already on sale, he let us use a discount card we had, and then even threw in a $ 15 gift card! Thanks for your help! Looking forward to getting the second chair so our front patio will be complete!

For their very-​reasonable price range and quality+reputation, this is an awesome store for all your housing needs~!
* Adorable kitchen goods (flat & servewares, small appliances, knives, etc.)
* Colorful décor, not limited to bedding, pillows, ornaments, vases, etc.
* Standard porcelains & stemware
* The 2^nd floor features large furnishings: bedroom & living room pieces, with a patio outside.
* Baby & wedding registries have been fulfilled here multiple times~
4.5 stars~!