Louis Vuitton Beverly Hills Rodeo Drive

Store Director Scott Blacquire is top notch. Since the grand re-​opening this store is phenomenal. The service is excellent and the variety of fine Louis Vuitton wares are vast!

Employees are constantly on their phones and are not prompt to. Their excuse would probably be that they are contacting with specific clients but should maintain a certain professionalism while on the floor.

I usually do purchases online but I really wanted to see what all the fuss is about!
Beyond BEAUTIFUL! One of the biggest stores I’ve been to regarding selection and I’ve been to international stores! Of course when you walk in you’re greeted at the door and offered water! I already knew what I wanted to get but ended up with a few extra goodies this time. I purchased a Delightful MM to add to my collection and a cosmetic bag, GM of course… Then topped it off with an LV Keychain I had to have… I was helped by three employees including the Manager who was just wonderful. Farmost my favorite store!

I just purchased the only one piece sold in USA and I want to thank my Client Advisor EDGAR BAUTISTA with all of his help and professional manner and getting this beautiful piece to me.
Malle Fleour

Went in to order a trunk and manager was a complete prick.

Great store!
Just walking in and a lady directs me to where I wanted to go…
Guy helping me out on the 2^nd level was busy with a few customers but was able to manage it very professionally.
Asked him what kind of t-​shirt I was looking for and brought out several ones for me to try.
Love the one I purchased…
Customer service was great…
Checkout was pretty quick…
Product is amazing…
LV never lets me down.

Excellent merchandise, professional service and shopping in a superb atmosphere. The new flagship store on Rodeo Drive is very beautiful. My place to go for various high quality luggage & bags! Highly recommended!

Went in to buy myself some shoes. Read some other reviews about staff not asking if you need help. I actually like the fact that I was able to browse around without being bombarded. You have to remember this location is in the middle of a tourist location so I’m guessing they get a lot of window shoppers. Once I found the item I was looking for I asked for help and Heather was more than helpful. I inquired about a purse that I eventually bought for my mother. She answered all my questions, offered me hot tea and was very patient and even helped with personal embroidery for my mothers bag. Definitely will return to this location.

Was in LA for business and my friend flew down for the weekend. One of her goals was to buy her Louie bag on Rodeo Drive. We arrived around 1 on Sunday. I parked myself while my friend and my daughter looked around. A very snotty saleswoman admonished my friend and told her sternly that if she wanted to see a bag she would take it down so she could touch it. Apparently the saleswoman didn’t feel my friend was qualified to touch a bag. My friend was there to spend $ 1500.00 on a pocketbook and she was going to decide if she could touch it??? We went upstairs and thankfully met Derek and Tony, two other salespeople that assisted us so nicely. My friend got the bag she wanted and had fun buying it. Note to salespeople who work on commission treat all people as potential customers.

Amazing staff. No judgement based on my tattoos. When getting fitted, they take time to understand my style and actually suggest and pull things that match my description. Not overly pushy. The security guards will actually nod back at you or ask how you’re doing rather than give you a cold dead nil reply as if they were the Royal Guards of London.
Pros: I’ve been taken back to the exclusive area where unreleased product is on limited display and offered to rock them pre release. With this said, they are things that they would probably make their money back pretty quickly by using me as a walking billboard. :)

I’m with most on the service at this location. It’s not very good at all. No one greeted me or asked to help me. I only decided to go to this certain location because Glendale and the Beverly Center did not have my bag. I prefer the South Coast Plaza location, but didn’t have time to make the long drive.
Once I found the display with my bag, a SA just stood behind the counter looking at me looking at the bag and didn’t say anything. So I finally asked if I could see the bag. Viewing the bag and he still had not spoken one word to me. It was so uncomfortable. I figured if I’m spending my cash then he will do his job today. I asked quite a few questions about the bag. He answered them all and I was pleased with that. I got that bag and asked if he could show me a different bag on the other side of the store. He obliged happily. With that bag he actually did try to sell it to me. I decided on a different bag. He wanted to make sure I wanted both bags. Hmm, yes dear.
He guided me to a cashier in the back of the store although other customers were paying for their items exactly where they were This was the most awkward. She asked me for my name and I know I’m in their system. When she gave me my total I went to swipe my debit card and she quickly requested my card and ID before I could swipe my card. I thought that was odd. I have never had to do that at other LV stores or even Chanel! She checks my cards and then LEANS over to swipe my card and then, oh, allows me to finish the transaction since of course I was not going to give her my debit pin. Such crap. Only go to this store if you just have to have a certain product that the other LV stores don’t have. Otherwise avoid it at all costs, especially if you’re black.

Haven’t been to this location in awhile but now that I’ve seen the new storefront I’m liking what I see. Three levels for you enjoyment.
1^st Floor — Handbags and luggage
2^nd Floor — Men’s
3^rd Floor– Women’s
Service was pretty good when I was there. Lots of sales rep asking if I needed anything. Also like the fact that they have a bigger selection of men’s items. I’m all for that!

The loud, impertinent, blonde lady that works in the clothes/​shoes department on the 2^nd floor is beyond filthy and obscene when speaking to grand consumers.
I came here with a friend to buy Louis Vuitton’s Capucine purse in red and while they were getting my purse ready and wrapped, I asked to use the restroom which is on the 2^nd floor. I got a little lost but also a little curious and saw that they had a patio on the 2^nd floor which I thought wouldn’t be so intrusive since getting there had no locked doors whatsoever.
My friend and I went out there and took photos of the panoramic view from the ledge outside, thinking we were the queens of Beverly Hills until the old wenched sales woman started pointing at us and shouting at us saying we were not allowed in that area and asked for a BODYGUARD to escort us out.
As if! I won’t waste $ 5,500 for low class customer service, I’ll wait til I go to France.

Purchased my first LV 30 Speedy bag. The store is extremely clean and customers are greeted by sales associates. Marcelo was the sales associate who helped me and he is well informed and was able to answer my questions. He also took care of getting my Speedy hot stamped with my initials and explained the whole process. While I waited he was so nice to offer me something to wait. If you stop by ask for Marcelo for assistance!

I understand that things in Vancouver are expensive. I have accepted that. There is nothing that I can do about that, however, to add insult to injury I found the same item I was eyeing in Vancouver for $ 40 less so naturally I bought it. I don’t look like the type of person that has any business shopping in this district. In fact as soon as I came in I was followed by their security, however, as soon as I flashed my credit card everyone was all of a sudden very interested in me. If it was an item that I was sort of interested I would’ve just walked out, however, at the price they were offering I just tolerated the hypocrisy and made my visit as short as possible for the sake of my best friend.

By far my favorite location in LA. This Louis Vuitton is HUGE! Has a very big selection of handbags, accessories, shoes, and clothing. The SA are very friendly and know a lot about the products there, which a lot of Louis Vuitton locations lack of.
The one main thing I hate about this location (i.e 1 star knocked off) is the parking. It is street parking, and it’s rodeo drive, so finding parking here is very difficult.
Otherwise, this is my go to store!

WORST service EVER at a Louis Vuitton store in my life. Since I collect LV, preferably limited edition bags, I have been to every LV store in every city I visit. My latest acquisition is the collaboration bag between LV and Louboutin. We were showing a friend around LA and of course he wanted to see the infamous Rodeo Drive, so here we were playing tourist and I stopped in to see if they had something new I have not seen at my usual LV store. And IMMEDIATELY I see a minaudière. I have been looking for one for a while and this one was different. I walked up to the counter, there were two employees behind the station. The woman was assisting another customer so I addressed my question to the young man.
«How much is that bag right there», he smiles and says, «I’m not sure, let me check». The woman chimes in with, «it’s up there in price, it’s very pricey». I look at her and she’s basically telling me it’s out of my price range. I put my new LV bag on the counter and say, «now can I see it». She deserts her customer and basically pushes the young male salesperson out of the way and says. «You can but it’s expensive.» Her attitude was unbelievable. She puts on one black glove and takes out the minaudière and is now attempting to open the bag. Many of my bags and/​or wallets have this clasp but I do nothing to help her, she is the EXPERT after all, right? She keeps mumbling to herself that someone must have locked it, because there is a keyhole right there do I see it, it must be locked. The young salesman and I exchange a glance of ok smart ass let’s see you do this.
She finally gets the bag open and as I reach to see inside, she actually moved my hand. WTF? She takes out the card and says, SEE I told you it’s pricey, it’s 9 thousand something. I respond OK, let me see what the card says, what it is called so I can text my LV girl with the info. She wouldn’t let me touch the card, she read it to me. LOL What a clown. I said, thank you. My husband says «don’t you want it», I replied I would NEVER buy from such attitude, I can wait. The woman says out loud, «we don’t work on commission so I don’t care»
Well Louis Vuitton of Beverly Hills congratulations your employee doesn’t care. And guess what, the sales will go to another LV store, not yours, because I also don’t care to shop here. EVER

As with all LV stores, this one was very clean, shiny and well laid out. Every item for sale was beautifully displayed with lighting that made every bag, wallet and belt appear like it was the star of a show. The staff all wore impeccably clean suits trimmed just as meticulously as the displays. Stepping into an LV store is like stepping into another world. I picked up a set of charms to go with a speedy bag for my mom’s birthday.
The pretentious attitude of the staff that work the stores on Rodeo Drive really bugs me. Maybe a lot of tourists inconvenience the staff in this store and they became callous over the years. Walking in the store, I always get nasty looks as if to say, «Move along commoner!»
There are plenty of other LV boutiques in the Los Angeles area but this particular Louis Vuitton store has the most selection. If I had the time, I would have preferred visiting the OC location in South Coast Plaza for their superior customer service. The miniature LV boutique in Glendale also has good customer service but doesn’t have nearly as much selection.

They need to work on their customer service. I walked into this store thinking, «I’ll just get that bag I wanted and run out», however, after my experience there, I REALLY didn’t want to give them my money so I left.
First off, yes, on my days off, I dress VERY casually. Jeans and a shirt, done. I walk in and the lack of greetings and eye contact tell me I’m not dressed «right». Maybe they think a greet will be wasted on me since I probably won’t get anything. I find the bag I want and it literally takes me a while to flag someone down. When I finally do, I examine the bag while this person is staring lasers into my body. I was sure I wanted the bag but what made me hesitant was giving my hard-​earned money… ok…my money to this store. I decided to trek to SaMo to make my purchase there.
I’m sorry if you feel like you’re better than me because you work for Louis Vuitton, but you need to take a hospitality class and learn how to SERVE me. JK about the latter… but you do need a class. If I ever decide to go there again, I’ll be sure to wear the evening gown I have tucked away in my closet.

Pretty cool stuff here. Today is their temporary store till 2015. Not as much variety as usual. Very exclusive and unique colors and styles today. Nothing to buy today. Saved!
Good location, just at the start of Rodeo Drive. New store will be nice and big. Can’t wait to see.