LXR&CO

Another hidden treasure we found while on holiday in Beverly Hills was this beautiful boutique! All your vintage dreams come true! What an original concept! Great prices for unique vintage pieces! Friendly staff that will provide you with a full explanation of every item.

This company is TERRIBLE!!! I Don’t normally write reviews but I felt I had to warm others about the lack of efficiency & customer experience I’ve had to deal with. Their customer service is NON EXISTANT and you are left to follow each step of the way to make sure things are done! It’s such a waste of time!!!
I ordered an Hermes bag April 8^th from an affiliate site selling this company’s product. My first bad experience — the order took weeks to process & every time I tried inquiring I received different responses (it shipped/​its still in the warehouse/​we are still trying to locate the product in a warehouse). I tried to speak with someone using the LXR & Co service line and all I got was an answering machine each time.
After going back and forth via emails I finally received the product 2 & ½ weeks later! I instantly realized it was not the same product I bought! I immediately requested a refund and send an email to begin the process to return the item the same day it was delivered to me. I shipped it back via Fed Ex the same day I received the Fed Ex Label — that was May 1^st. It was confirmed the company received the product May 7^th & takes 5 days to process a refund, it’s now May 28^th & I STILL HAVEN’T RECEIVED MY REFUND!!!
This company needs to get shut down to say the very least!