Mercedes-Benz of Beverly Hills Service Center

I called into the service center to inquire if they had the touchup paint for my car at their dealership. Sure enough, after I gave my VIN number they had it and said I could pick it up. I asked to put it on hold until Saturday, they said they could only hold it until tomorrow. Okay.
So then I leave after work to try and make this 24 hour deadline and get there by 6:50, they close at 7:00. I frantically run in, everyone is already leaving. One person actually acknowledges me, and I ask if I can quickly buy the paint that I reserved on the phone under my name. They claim Juan has already left, and there isn’t anything they can do.
Miraculously, Juan just went to the bathroom and shows up a few minutes before 7:00pm. He asks who I talked to on the phone, I didn’t recall. Then we spend a minute trying to figure out who I could have possibly talked to because he was there all day except his lunch, which we determine is when I must have called the dealership and spoken to someone else. He says the paint isn’t at the front desk, so there isn’t anything he can do to help me. He said even if it was, he already turned off his computer so he wouldn’t be able to even charge me if it was there. So I’m just standing there and he just shrugs sorry, as if there was nothing he could do.
I would have appreciated some customer service, other than asking me if I can come in earlier. I obviously can’t that’s why I arrived at the time I did. I get it that I’m young, but I do own a 2015 Mercedes, called in to make sure they had my exact paint color, reserved it, and made it before they closed. I was treated unprofessionally, and will therefore be going to the South Bay Mercedes Benz for this paint, and for any future needs for that matter. You lost a customer, that would have only taken a little effort on your part.

Long waits, dishonest about fees, lazy/​incomplete inspection – this place is really unprofessional. I regret buying a smart car. It’s a cheap piece of shit, expensive to repair, breaks all the time, and I have to deal with MB which is a nightmare. How is this place still in business? Why are smart cars popular? They are cheaply made pieces of trash – yet somehow repairing them costs as much as repairing a BMW M series. I definitely fell for the smart car hype, to find out later I was duped into buying a shitty, overpriced product. I should have gone with the damn fiat.

My service advisor Jaime does an exceptional job in getting things done. He is always attentive to my needs and ensures I am well taken care off. He goes out of his ways to own the problem and find solutions. I’ve been working with him for over a year now and every time I come to Mercedes of Beverly Hills service he goes above and beyond. Thank you Jaime Sanchez.

Dan Phillips was a great service rep. I brought my Smart into the Service center late on a Tuesday without an appointment. He had the car ready for me the next day.

Another great experience at MB of BH. I have a new guy Joseph Yu and he was just as good as the last if not better! Plus they’ve totally stepped up their service time. I was in and out in less than an hour. I couldnt ask for more.
Thanks again guys!!!

I appreciate the high level of care and attention my car and I receive every time we stop by for service. D

I wish I could rate this place 0 stars!
My car was in here for 15 days for a recall and a camera diagnosis issue on a 2 month old S-​Class coupe. Everyone from the service advisor (Jorge Cardon) to the loaner department staff including the manager (Renata) were rude, unhelpful, unprofessional and mean.
I dont recommend anyone to go here at all. Worst dealership experience ever. STAY AWAY BEWARE!!! CROOKS!!!

Jaime Sanchez handled all of the service processing for my vehicle quickly and professionally.

Terry McKie was courteous, professional, and pleasant as always. I ran late for my appointment due to losing my cell phone at the store I had been previously, and Terry still found time to check me in, provide a loaner, and take care of my car. I also had several questions about some of the follow-​up maintenance recommendations that were made, and Terry provided clear, candid, and reasonable responses to these, in a very patient way.
For many years, Terry has been a valuable asset to this service center.

Last week took vehicle to get Service B completed at Mercedes Benz of Beverly Hills. When I got it back I heard a whistling/​flapping noise. Immediately returned to Mercedes Service. Was told its nothing of concern if the noise only happens in the mornings and dissipates when driving.
Expressed concern about a 1100 mile road trip ahead and wanted to make sure it was safe to drive. Was reassured it was just fine. Upon arriving at my destination the noise escalated non-​stop come to find out it was the belt tensioner on my vehicle. The serpentine belt was nearly shredded. The vehicle had about 70,000 miles on it. After doing some quick search online, it seems that this is not an isolated issue, but rather a widespread issue with this vehicle. I’m pissed that the service advisor played stupid as if this was not a known widespread issue and put my safety at risk. (Multiple complaints NHTSA). I’ve read some owners have had this failure with as little as 15,000 miles and so forth.
Mercedes Service dept are well aware of these issues they just hope its not apparent while the vehicle is still under warranty. Nothing «World Class» about the inspection.
Late but additional issue: Had a battery replaced September 2013. Had a «World Class Inspection» completed April 2015 and everything excellent. Fast forward December 2015 came in for Service B and returned with BATTERY FAILED you need to replace. Oh that’s interesting the battery lasted 14,000 miles total and it was in «World Class Condition» a few miles ago. But now that the warranted is 2 months up, ITS FAILED.
Lesson learned: A) I will never trust my vehicle with Mercedes Benz of Beverly Hills. B.) I’m done all together with Mercedes as Manufacturer with there low quality parts. Batteries that last less than 14,000 miles. What a joke!

Very Easy! I brought our car in for the 50,000 mile Service A. $ 1000 dollars later I picked the car up (the next day). During the above expensive additions to the Service A MBBH gave me their NOTED «World Class Inspection.» I drove off and parked the car. It would not start. The battery died. Great Inspection. One hour later roadside service came (this was the highlight of the day) and towed me back to the dealer. The next day I picked up the car another $ 255 down the creek. I had purchse in April, 2013 a new MB battery — but they said Sorry, out of waranty on the battery.
In a word BHMB willnot see me again! No real customer sympathy. even though it cost me a day of my life for their incompetent Inspection! Price exceeds expectation.
Errol Stambler

Jaime Sanchez was my service advisor both times and ensured I had a smooth experience. I received a loaner each time and had great follow up and service while my car was in the shop.

I had a couple questions and concerns about my car and MB of BH is just down the street from my work. I brought my car in for an appointment with Jaime Sanchez and everything was taken care of. Jaime was quick to greet me when I arrived and sat with me in the car as I went over my concerns and demonstrated them to him. I was able to get a loaner car while my vehicle was in for service and was quickly back to my office for work.
When everything was done Jaime called me to let me know as soon as possible. I went back to pick up my car and again was greeted by Jaime right away. He went over the information for every concern I had and what was done to address it. A few things were outlined in the manual, so he had those pages printed up for me to read at my leisure. He also saw me to my car to make sure my mobile phone was still connected via bluetooth and make sure everything was satisfactory with me. I couldn’t have had a better experience. I’ve been to other MB service centers and have been made to feel like a prima donna when requesting a loaner car during service, so I was very happy to know that MB of BH was able to provide me with a car.
I’ll surely be back here for any future services needed on my vehicle. Top notch service and the ultimate in convenience make this the perfect service center for me. Thank you Jaime!

Terry McKie was great and such a professional! Thanks to all the Unilocalers for your recommendation.
In the best way that he could, he explained what work my car needed. He understood Mercedes service isn’t cheap and will work with you to identify problem areas that need to be fixed.
Terry had me in a loaner, my car serviced in time for my trip and was very prompt in calling me or just to inform me of what was going on. I appreciate the courtesy and professionalism he provided that I haven’t seen in other local LA MB service centers.

I will be gladly be driving a farther distance for better service at another dealership after this experience…
The dealership is nice, you are greeted quickly and by a pleasant attendant. But that’s where the pleasantries seem to stop. I dropped my SUV off when it was having issues starting and took it in without an appt. as usual, when I was contacted about the repairs to bed one their were a list of things.(but it was also emailed and they narrowed down what was more important that others).
The real issue came up on the price of repairs between dealerships and why BHMB simply stated they could not, and did not honor the price of spark plug replacement as quoted by another MB dealership/​service center. BHMB prices were a 100% + MARKUP from another dealership! (Over $ 400) and they could not give my a good reason as to why this was. My service advisor attempted to tell me it was because I had 24 spark plugs… Actually my SUV only has 16. Nice try tho?
I regret allowing them to fix anything on my truck and don’t anticipate I will be back, not with that type of client care and service.

I have brought my car from this dealer. i also take my car for servicing here. Today Jaime was the representative who took care of my car. I am please with the efficiency with which he got my car ready for me. i am please with the courteous and friendly attitude of Jaime in dealing with the customers.
I recommend that you ask for Jaime as your service representative next time you go in for your service.

Brought my CLS here after I was rear ended to see if they could do something to fix the rear bumper as opposed to taking it to a body shop.
The service team was helpful, they ordered the part and everything was done faster than they said it would be.
The reason I’m giving it three stars as opposed to anything higher is that I had actually inquired about additional items for me vehicle, in which I was told someone would be calling me back.
Not sure why someone wouldn’t call someone back who is looking to purchase more of your product, but that phone call was never returned.

I will never go back to this place ever again, unorganized, very very very slow. Arriving early before your appointment and following the protocol… still slow. I get it, organization in work place makes the process quick but if the person doesn’t have any clue of want his doing or even a common sense… it’s not gonna work!
Negative

Great news! Enterprise is gone and it’s now run by BH BENZ again!
I service both my MY14 E-​Class and my Smart fortwo Electric Drive at Beverly Hills.
Terry McKie is still my favorite service advisor for MBZ since 2000. I moved 10 miles away already and I still service my vehicles here. From my little Smart car to AMGs, Terry takecares of them all.
I brought my smart ED this week for annual service and steering bolt campaign.
The process was smooth and easy. Dropped off the smart at 7:00am and I was off with my loaner smart car by 7:30am.
(Tip: Always make a reservation in advance for smart loaner cars)
Terry and his team went above and beyond to fix an issue that was caused by the dealer where I purchased my car. (Hint: An OC smart center never PDI my vehicle and did not my in-​service date = purchase date)
I picked up my car the next afternoon and my EV is cleaned and charged up. (EV drivers love having a full battery)

Had some tire pressure issue and the front part of my car where the star is was dislodged somehow. Came in at 9:06 and left at 9:16am. I would have to say that they win for the fastest and most professional service! Great job guys!!!
Definitely impressed with the quality of service here. It was quick and easy…