Saint Laurent

Bought the sac de jour bag from here not too long ago and am in love!!! The service was okay, the sales person seemed very pushy which was quite annoying but anyways I love the store and the bags :)

Back in LA and I had to drag my man down to Rodeo Drive and Saint Laurent… not really drag him, he has a thing for me in tall heels, so it was more a casual suggestion and he was heading out the door telling me to hurry up !
Great selection and service (Thanks Mark) and they fit like a glove.
Tried on a few different pair and ended up with a very sexy pair of platform heels.
Don’t know who had a bigger smile, me or my guy :)

Definitely a vast inventory of YSL goods.
Been to this store mutliple times for exchanges due to minor imperfections on the purse I purchased and they were really helpful.
Ask for Mark coz he was very accommodating :)

I visited today to try on a pair of men’s jeans, but ended up not buying them because my legs were a bit tight. Even though I didn’t purchase the jeans, the lady who assisted me (I don’t remember her name!) was more than kind in offering me water, and different sizes to try. Even though I was not wearing Saint Laurent (in fact, I was wearing sweats), she did not once glance up and down my outfit and maintained eye contact and a very friendly smile, which is something that you don’t usually see at other luxury stores. Every time I am at another store, the SA’s always judge you by your outfit.
This is my second time here, and the first time was great as well. I came in to buy some sunglasses and purchased them. The next day, I found that the bottom of the sunglasses had a large chip. Naturally, I was upset, so when I was lunching in BH the next day, I stopped by the boutique. The manager quickly switched them out — no questions asked; they didn’t even ask for a receipt because they saw me the day before!
Great SA’s who don’t follow you around the store and are patient with you. Surprisingly good customer service compared to the Beverly Center, where the SA’s on the phone don’t even want to check if something is in stock or not…

Came here last weekend, dressed in gym outfit because I work out at the Equinox around the corner. Felt like spending some money on renewing my wardrobe. The sales guy and another girl looked at me like nah, and I catch them making Pretty Woman’s salesgirls faces even tho the store was empty… I checked the shoe collection, not really on point and took my business to Gucci and Dolce & Gabbana where they have my info and took really good care of me.

I went into Saint Laurent, the women’s store looking like a slob, I just got off the plane from Philadelphia, I didn’t necessarily follow the beverly hills/​rodeo drive dress code, and in this store I was treated as if I was a decent human being and not some trash. Specifically Diana Chang, the sales associate was an unbelievable help. Very social, very professional, very intelligent! I cannot say enough good things about her and her fellow associates who came to me with such positivity and grace. I will definitely be back to shop when I am in town. Please go to Saint Laurent if you want a true exceptional customer service experience like no other. Their products are out of this world creative, awesome, and luxurious, but their staff in the Beverly Hills/​Rodeo Drive store is even better, in particularly Diana :)

ZOE U Awesome, I LUV U
ASK for ZOE
Everyone else at the store were pretty much assholes who don’t care about customer’s problems EXPECT ZOE. I really should give a ONE STAR for it, but here I am giving 5.
Others dont let you exchange stuff, return stuff, but she was awesome

Really beautiful store, and by far one of the nicest YSL’s I have been to. However, there was one employee that was so annoying, she literally followed my friend around the entire time. She followed us so much that it was really uncomfortable, and we preferred to walk out without purchasing anything.

Holy shit this store is very bright inside… I guess they want you to see EVERYTHING even though it is not about the quantity but the quality. In terms of color pallets they play it very very safe in colors and textures. I just browsed quickly. Mostly purses and shoes.

Love love Saint Laurent, but horrible customer service! Came here to purchase a wallet, card holder and I was even thinking about getting a purse, but didn’t end up doing so. I asked the white, tall, blonde sales associate if she could show me the ones in black but said she could not do so because they were in the back room and could not leave the floor unattended. Mind you there were two other associates working on the floor. Took my business to Chanel and Louis Vuitton instead! It’s a shame how working at high-​end stores gets to their heads, it’s still retail LOL!

Christina is great, super friendly staff, always available on the phone, great customer service and Perrier on the rocks while u shop!!! Favorite destination for sneaker addict!!!

John is my guy @ this store and let me add in not a fan of HEDI SLIMANE the new YSL designer. It’s real Rock&Roll type. But I love YSL… the Service there was five star. I wish parking was better but hey what you gonna do
Check out my photos

Came here this past weekend to buy myself a gift lol I mean if I don’t spoil myself, who will?!
If I were to write this review a few years ago, I definitely would have given them one star because service was so shoddy! I would also tell you all to go to South Coast or buy their merchandise at a department store. I mean hey, 1% less tax for the win!
Fast forwarding to now, I worked with Andrew to figure out what shoe I wanted to buy and decided on the Paris ankle heel boots. They are beautiful, classic and simple… I hope my feet will find them comfy as I usually do with their platform heels.
Mind you, I really don’t like shopping at boutiques. Mostly because of their limited return policies. However, no other department stores carry this specific type of shoe so I had to go in for the kill. Glad that Andrew was so nice and helpful, as were the rest of the staff. He made great suggestions and had a very good fashion sense. Something I still need developing on haha. I am very happy I decided to step in the store. I was quite happy with my time there. I haven’t purchased anything from them since the brand’s name change but was happy to see a lot of nice accessories that was never in their collections before.
What I love about Saint Laurent is their shoes! I have flat feet and they hurt in any shoe I wear. I can safely say that YSL shoes have been the most comfortable high heels my feet have ever encountered. Trust me, look no further for high-​end heels than here. My personal favorite is the Tribute sandal. The hi and low heeled ones have served me well.
Well, I hope the good service I received isn’t because I look older now.
*runs off to put mud on my face* hehe

I’d been stalking a YSL handbag on the internet for ages. I finally decide to purchase it at the YSL in Beverly Center. I called ahead and spoke with Tony.
After a bit of hunting and tracking on Tony’s part, I was overjoyed to hear the handbag I wanted was in stock. He pulled it and some similar styles and had them waiting for me when I arrived.
Tony took all the time with me that I needed. He was helpful, not at all over bearing (like so many of the luxury stores in the Bev Cntr) and left me in peace to make my decision.
The quality of the handbag was everything one would expect from YSL and more. But the service and attentiveness of Tony and the rest of the staff at this store was right on point as well.
I would absolutely shop at this location and with Tony again in a heartbeat.

John is the best! He totally helped me find the right size shoe (a 4!) and was super patient and nice. I highly recommend asking for him if you’re looking for shoes. This is also the best go-​to place for small shoe sizes, they carry almost everything in a 4, 4.5, 5 & 5.5! Excellent service. Only thing to watch out for is their 10 day store credit/​exchange policy & no returns. You can’t have Buyer’s Remorse here.

After having a tremendous issue with the Beverly Center YSL location, I am happy to say that YSL on Rodeo wholeheartedly took care of me and made things right. This location has excellent customer service with a great vibe and energy!
I was taken care of by the General Manager, Grayson. He is so kind, professional and friendly. Leyla, the Sales Supervisor was also sweet, professional and caring.
I truly recommend this location and just this location only. Save yourself by not going to the Beverly Center location and getting disrespected by their entire staff, especially by the General Manager, Assistant Manager and Sales Supervisor!

Very nice team, helpful and quick. I like their men collection, particularly since Heidi is in charge, but they also have fantastic jewelries for women. They delivered my purchase to the Beverly Hills hotel on time so I did not have to go to lunch carrying my wife’s surprise birthday gift.
Perfect experience !

While trying to buy a nice pair of shoes for the BF, I stopped by this store. The level of service is quite poor. The SAs have a haughty air to them and are hardly helpful, kind of like snobby hipsters.
The SA i talked to had very little knowledge on their wares and seemed busy looking at his hair or posing in front of a mirror. I raised my eyebrow, thanked him and left.
2 stars for merchandise. They were well stocked and had a lot of pretty purses, clutches and wallets for women.

I had the greatest shopping experience here! I actually am newly a fan of the brand and came here by chance when a salesperson from another high end boutique that starts with P suggested I try Saint Laurent because I was looking desperately for a tuxedo-​style jacket for women and wasn’t finding it anywhere. I didn’t know at the time that Saint Laurent is famous for this.
But the salesperson was quick to brief me on the brand history, icons, style, heritage and really brought me into its world. This person was so in love with the brand it was contagious. The displays are beautiful and I liked the lighting in the dressing room.
I took forever trying, hesitating and deciding. I must have been there at least an hour but I detected no annoyance from the sales staff and no pressure to buy. Of course I got compliments but truly, they were sincere because in these jackets anybody would look sharp.
I left with a gorgeous jacket that I know I will wear forever. An investment for sure but money well spent on a wardrobe staple!
I am now totally a fan of this elegant brand and will for sure be back!

Gorgeous showroom — handbags are beautifully arranged by collection and color. Decent shoe selection in the back. Excellent merchandising. Cheery staff.