Best Western Big Bear Chateau

Our stay here was great overall. The hotel rooms are a little small and dated. Hotel staff was prompt and friendly during check in. The complimentary breakfast was excellent!

Not classy in the slightest.. Just plain cheesy & disappointing.
For a run-​of-​the-​mill Best Western, it would’ve met the low bar this chain hotel has set for itself (proclaiming to be a budget hotel).
However, I paid $ 275!!! (with taxes) for 1 night here (2÷6÷16), and had high expectations which were nowhere near met. This is MOST I have ever paid for a room anywhere in the world, and I naively thought this might be a special place. It was my birthday, I wanted to go skiing, and big bear was really booked up. Boy, what a sad, sad disappointment.
Good:
Marble lobby (BUT with very bizarre (ugly) mismatched, juxtaposed décor & lighting)
Friendly check-​in staff
Friendly, fast maintenence (our fireplace stopped working)
Hot tub
Air hockey, pool table, ping pong
Nice old tree filled property
Bed was comfy
Bad:
Hot breakfast was hardly edible (eggs Benedict were barely edible, along with the pastries which we throw out). DYI waffles were tasty. Coffee was fine. Fruit selection fine.
The main resteraunt’s menu is literally wings, fries, hot dogs… My friend & I laughed when we read it.
Hall carpeting filthy… As if it had been a week since a vacuum
Room is dated, dated, dated
Rooms not soundproof whatsoever
Broken tile work in bathrooms, and maintenance issues in game room (yellow caution tape to suggest there is a safety issue)
Piles of cardboard boxes in lobby?! Because there is nowhere else to store your reams of paper or whatever.
I feel like I was ripped off, and took the survey they sent me telling them so. I got a reply from:
Penelope M. Dodge
Asst. Gen. Manager
BEST WESTERN Big Bear Château
Her note:
«I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.»
However, since this is simply a sub par, rip off hotel (luckily they have one thing going for it– location), why why why would I waste such a tremendous amount of money on such an extremely pedestrian experience AGAIN? «Exceed my expectations»? «Superior experience»? How about this hotel is a joke with the price they are charging.

It is located in the Big bear (obviously), the check-​in was very easy and quick. When we went in, the room smells like cleaning liquid (I guess they just clean the room, wait I take that back, the bathroom floor is wet and the seat were not clean) I thought the smell will fade later on, but no, it kept during our stay. It has a nice fireplace and a balcony, the heater were very loud, and it didn’t have a very good sound system from room to room, I can hear every little noise from the neighbor on the left, right, and up. But I enjoy my stay and the service was very nice.

The staff was very hospitable! Front desk team did a great job with a warm welcome. Room was clean and in good shape. Comfortable bed also. Fireplace was a great touch too. Did not use it but… The hot tub I think needed a good cleaning as other people walking by though it was snow in there and upon looking closer it was a foamy substance not snow or bubbles. Breakfast was included and was actually really good. This place surprised me pleasantly! I would recommend.

During our stay, there was a water main break that occurred on 12÷24÷15 at 1am that affected our experience at the hotel. Because there was no running water, our family froze that night with the heater unoperational (as it needs water to operate) and therefore had a very restless/​sleepless night. We had no water in the morning to brush our teeth with and none of us were able to shower. We were not able to flush our toilets and the smell from this as you can imagine was horrible as it was eventually coming from EVERY ROOM in the hotel.
My youngest daughter needed to use the bathroom after we checked out and all the toilets in the lobby had feces, blood, urine and paper towels to the brim. It was the most disgusting and horrible thing to experience on your family vacation. I have two small children and they have been traumatized and still remember it two weeks out.
I contacted the hotel on a full refund for my night and the only response I got was a «we will try better next time.» Although the water main break was not their fault, I believe that when you make an agreement to pay for a hotel stay, the basic necessities should be offered otherwise you should refund the paying customer (no heat in 30 degree weather, no running water, no use of toilets or shower!) I believe those are basic needs. Their response was unacceptable! I would not recommend staying at this hotel and will never be coming back.

Chose this hotel because it was the best price we saw online and it was close to the ski slope. Honestly, we came here expecting a normal Best Western — didn’t realize we were staying at an art Deco/​Victorian style building! It was actually really charming after I got over my initial shock. Employees were friendly and made our stay feel actually welcome. Rooms. aside from the cleanliness which is to be expected, I wasn’t expecting the fancy furniture — it was a unique experience to say the least. Don’t get me started on the free breakfast — the husband and I eat out A LOT and the breakfast bar was the highlight of our morning. I hadn’t gotten a chance to visit the bar but it did look enticing. The next time we visit the area, we’d definitely stay here again in a heart beat.

Really enjoyed staying here with my family for our 1^st time in Big Bear. We had 3 rooms and found the rooms to be clean, loved the fireplace. There was complimentary breakfast with a waffle station which was a nice plus for my son. The staff was very friendly. I recommend this hotel and would stay there again.

Living up here for a few years, you learn that good help and good service is hard to find. Super friendly service. Clean rooms. Definitely a re-​visit is in the future for us. Black Diamond Tavern is a walk away, another Big Bear gem. Can’t say enough about the kind service we received at this Hotel. Thank you!

What a beautiful hotel! The room was perfect! It has the rustic feel that you’re looking for when you go to the mountains. A nice fireplace, soft bed and lots of squishy pillows make the room very comfortable. But the best part is the breakfast! Free breakfast includes ordering your main dish (eggs Benedict with potatoes, sausage, bacon and eggs, etc.) and then a buffet style of pastries, cereal, oatmeal, fruit, make-​you-​own waffles and more. Exceeded my expectations! And the hotel was priced so low for this quality! We will definitely come back!

Staff is awesome and so is this place ! Took a minute to pick and find the perfect place to escape and hit the snow with the girlfriend and I hit the jackpot here really nice and clean with plenty of hot water !! (some of the places I looked at had a problem with that not here)

Booked the last room, last minute and loved it! Had a quaint fireplace, spacious room overlooking the wilderness and close to the gym and game room.
Delicious morning breakfast that was included in the price of the room, which made getting up and starting the day extra special.
Close to to the taverns, stores, and Big Bear ski resort.
I definitely will be back!

Just off Big Bear Blvd., the Best Western Château is warm and friendly. Checking in was a breeze and left us with more time to explore the surrounding businesses.
Neighbors have been exceptionally quiet and the complimentary WiFi has been great. The breakfast in the morning stats at 6 am and features an array of food including toast, bagels, oatmeal, and a waffle machine. They have a set menu and can make an omelette, sausage/​bacon and fried potatoes or an egg white omelette. Plenty of drinks from juices, coffee tea, and ice water.
The beds are a comforting warmth after walking through The Village all day. Heater works perfectly fine and the key let us in everytime without a problem. I happened to notice a giant-​sized fly shadow on the window this morning and opened it to find approximately 30 wasps looking things inside our window. See attached photo if you want to try and identify them.
Overall, everything was clean and quiet. Nice place to stay when you need somewhere to sleep in between having fun and enjoying the cold weather and snow.
I forgot to mention the game room and the fitness area. The game room is down the hallway next to the breakfast area, follow the signs. It felt like I was walking through a maze of never-​ending turns, and I half-​expected the lights to start flickering. You have to ask the receptionist for the ping pong supplies.
The fitness area, on the other hand, was dark and dingy. I would never go down there by myself. I got such weird vibes from the room. Dim lighting and a pillow and a pillowcase were just laying on the floor. WTF?
I bounced out of there really quick… to the bar. But at least it was ground level and the lighting felt a lot more accommodating.

Everything about this hotel is top notch except the rock of a bed I had to sleep on. The rooms are spacious and clean, there’s a fireplace, and the bathrooms are large. I love that it’s an older hotel with the antiques and art work. It’s been very well kept. Free breakfast in the morning and a bar in the lobby. The temperature control is a little strange, having it mainly controlled instead of in the room but I was able to just crack the sliding glass door to cool off the room. My only gripe is the bed! Sadly, that’s the main teason you have a hotel so I don’t know if I’d stay again since I don’t sleep well!

Definitely check out this place and don’t assume it will be super expensive, even though it is a more luxurious hotel. I got one of the best rates in Big Bear. They have a lot of very nice rooms and want to fill them. If you are not a rustic cabin person, check this out instead. It is on a side street away from all the craziness of Big Bear Blvd. I am overlooking pine trees.
They are also very accommodating. I arrived in the late afternoon after a lengthy hike and found out that my assigned room is on the first floor and that they are booked up. I have a security issue with being on the first floor, so Jacob, the front desk person, found me a different type of room on the second floor. Nirvana! I feel secure and comfortable, and can leave my screen door open to hear the birds and smell the pines. I have a fireplace and balcony. Yay for Jacob

We loved the stay at this hotel. There was many things that we liked about the hotel and many things didn’t like much too. .
We liked the things like hotel front desk support and the staff. They are very kind and supportive. Also the pool is heated and it makes a great outdoor activity on the spring or night at summer (because at night it gets pretty cooooold.) But on the downside, they control the room AC from one central place (auto on/​off) basically we cannot control the ac. It’s really funny when i heard about it at the first place. Also the breakfast is not that great because you don’t get many options. But of course the restaurant is pretty decent and neat. The gentleman at the bar was really cool and he let you know few places to go when you don’t have anything to do or no where to go and have some fun.
Overall its a nice place to stay and good price too.

We stayed here over the fourth of July weekend. You can tell this is an older property but it was surprisingly well-​kept. Albeit being outdated, the rooms were clean. The bathroom did have this ugly blue tiles but at least it was clean. There’s also a fireplace in the room. There’s a gym and recreation room, a pool and jacuzzi. The pool area is nice with outdoor seating. There’s also a lawn area which I suppose is used for weddings. The location is pretty good, just a short drive from restaurants and the downtown area.

We are staying here right now so I wanted to give my review as it is fresh.
*the rooms are big/​clean and have fireplaces inside them (at least ours)
* the balcony is awesome on those cold nights
* very very clean rooms did I forget to mention that?
* close to a lot of things so if you didn’t bring your car you are not totally screwed
* the hotel staff are so sweet
* the opening to the hotel is nice and very grand (the pillars in the front remind me of Graceland which is awesome lol)
* we have a huge hutch in the room
* gas lite fireplace
* we stayed here from Monday night and check out Thursday and our bill was $ 399.00 for all the days with 2 beds (4 people) and complimentary fridge and microwave after asking for one.
* complimentary breakfast is great and the hotel staff helped me make waffles
Only down fall for me? That I have to drive 3 hours back home lol
But if I did have to give any real negative experience it is that whole ac unit being controlled by the hotel but it’s mid July right now and it’s nice and fresh outside up here. A lot better than hot ass San Diego
Def recommend this place it is very nice and extremely family friendly

We were lucky enough to get the very last room on a busy weekend… Well we thought? Our room was located in bottom floor Dungeon with pet hair giving my kids the hibby gibbies, The towels still damp, The shower had a back up so we all showered in dirty water, The Jacuzzi felt dirty and parts of floor felt slimy. To make our stay worse a few rude snobs made the evening even more uncomfortable, The AC is controlled by Hotel so cold or hot you have to deal with it!
There is good news the FREE breakfast was a shocker and actually our best moment at
this Hotel I am always willing to try again and give a second chance maybe our next visit will be better.

This review is only based on a phone conversation I had with Mark. He was very friendly and helpful. I was scheduled to work at an event near this hotel tomorrow morning. I was concern about the nearby wildfire and the road closures. Since the event coordinator had blocked rooms for event attendees at this hotel, I decided they must be a good resource. I called the hotel and Mark answered. I asked about directions coming from Hesperia and any road closures he is aware of. He was very informative and honest when he didn’t know something. When he was not sure of something, he gave me websites that I can look up to obtain further information. I thought he went above and beyond in his customer service. I feel very comfortable about my drive and I know which websites to look up before I leave in the morning.

A nice facility and a great breakfast.
I don’t know what a Château looks like but the lobby is very opulent with lots of marble and chandlers. Not my taste but nice enough. I liked the little display of antique cameras. The rooms were a little small and dated but clean. The breakfast was great! Other reviews were a little critical of the breakfast but it looks like they helped correct the deficiencies, thanks.
My only complaint is the cost of the rooms — a bit pricy for the area.

Good Standard. Working Internet.