Access Unlimited

My husband has ALS and we recently had Access Unlimited install a chair lift on the outside of our motorhome. We live on the Jersey Shore so they sent their drivers to both pick up and redeliver our RV. Happily without incident. We love the lift. It really works great, however we both are very disappointed in the post customer service care. We were told that a company representative would call us and step us through the ‘hands on’ procedure of how to use it. TO DATE WE NEVER HEARD FROM THEM AGAIN. I had to call my son and within five minutes we were able to figure out how to use the lift. 5 MINUTES was all it took. If Access Unlimited had called us back with instructions, this review would be 5 stars. Top Notch Product, but not their customer service.

Distance and Borders are no barriers to top notch customer service. We live in Edmonton, Alberta, Canada. When I started my research on Google into transportation options for my wife recently confined to a wheelchair, I came across
an interesting lift adaptable to any vehicle. No need to buy another vehicle. No need for expensive vehicle alterations. It so peaked my interest that I send off an email
requesting further info. Thus began my relationship with Access Unlimited. My request for information was responded to the next day by a telephone call from the gentleman who developed the product. It was very clear that the interests and needs of the client was foremost. The subsequent service, interest and courtesy extended to me by reception, Customer Care, Production and Training has been extremely impressive to say the least.
Throughout the order process, the manufacture of our unit, shipping and training for
its proper use, every aspect was given priority. We now have our Multi Lift and custom
Speedy Bars for two vehicles. We are thrilled with this product and once again, We
have our freedom to travel in our own vehicle. It takes five minutes and ‘We’re on the
road again”. Thank You to the Access Unlimited Family