Five Points Hardware

Incredibly rude. Will never go back.

I have never been treated in a manner to which I want to leave less than one star. The condescending prick behind the counter could have made a big sale today. I moved to Homewood 5 days ago and wanted to support a local small business. I will continue my search to find a local hardware store that will treat me as a knowledgeable handy human being. Besides, they close at 5pm.

There are some great small hardware stores
I don’t consider this one of them

I haven’t shopped in this store in over 6 years, due to the absolute rudeness, and complete willingness to insult a customer who ask for assistance. Evidently, judging by the recent reviews, nothing has changed, except they’ve put up a new «we have sleds» sign after the old one faded into illegibility.

Rude as h*ll. Don’t go here unless you enjoy being insulted and ridiculed.
Used to be great neighborhood place but bitter employees/​owners ruined it.
I asked if they make keys and the man said no, «We duplicate keys». I’m not a 5 year old. You can keep your keys!
Very insulting.

Rude, insulting, chauvinistic, etc… These might begin to describe the attitude of the owner. Good news, he doesn’t discriminate. He’s equally rude to men and women. No customer is ever right or knows what they are talking about.
If you read many of my reviews, you know it’s rare that I give anyone a lonely star. In fact, I think there was only one in my first couple of hundred reviews. I just think bad customer service, especially by the owner, is unforgivable.
If you are looking for a small business idea, open a hardware store downtown. You’ll have this place’s business in a heartbeat.

Not sure how this place got two stars from anyone. Judy B., will you marry me? Clearly you are the most forgiving woman on the planet!

This place has rudest staff I have ever encountered in any kind of business. Every single time I have gone there, they look at me like I’m a fool and show no respect whatsoever. I think they forget who the customer is. Stay away!

I understand some of the negative feedback. However, I’ve had nothing but great experiences. I mainly use them for older plumbing parts. Every time I walk away with items I can’t find anywhere else in town. I also usually walk away with new knowledge. They take the time to figure out what is wrong with the item you bring in. Then they offer the cheapest way to fix it and full part replacement. Your choice, no pressure. You go here for expertise and knowledge.

I will add to the list of abuses this place does to it’s Birmingham and Southside neighbors by reviewing.
When I lived several blocks away, this use to be my go-​to spot for hardware odds & ends and home repair supplies. So, over the 6+ years that I frequented the store, I always recognized dude was a jerk, but they were way closer than Home Depot and I liked the idea of supporting an independent business in the city.
So after multiple years of patronage & hundreds of dollars spent (I’m not even sure if the owner would even recognize me w/​his ape-​like social skills), I go in w/​some old hardware I forgot to return prior to our move that still had their price tags on them and were in pristine condition. hoping, naively I could swap out the $ 10 worth of goods for a few keys. I mean, I wasn’t running some sort of hardware scam to swap bootleg hardware for specially made keys and for $ 10 worth of stuff, it didn’t seem like it would be a big deal.
WRONG! Jackass told me I needed a receipt and it had to be within 30 days for any return as he mumbled something about «this is a rough neighborhood». Compared to the other reviewer’s experiences, I guess that appeared to be an apology.
I just left the crap on the counter since it wasn’t worth the hassle of moving w/​it.
If it is such a tough neighborhood to run a business in, then pack up all the dusty, «been sitting on your shelves since Eisenhower was in office» goods and move out to some pristine, gated community in the burbs where you can have «good» customers as opposed to the primordial Southside scum who support your business if we are such a GD pain in your ass.
Chris G, please send me a video of your wife stabbing the owner w/​her sharpened spoon! :)

I’ll pile on with the other recent negative reviews. It’s convenient. It always has what I need. I’d much prefer to give my money to a place like this one than a Home Depot or a Lowe’s. But an older man who works there was extremely rude to me not long ago. When he had his back turned a younger employee who witnessed it came over — clearly very embarrassed — and apologized. I said thank you, I left, and I’ve not been back. If I want to be treated like crap I have family that will do it for free. I don’t need to pay for it.

This establishment is probably one of the worst I have ever dealt with. The customer service is HORRIBLE. They sell faulty products and when you let them know it is faulty they will not do anything about it. I highly suggest NEVER using this shop.

In terms of sheer rudeness, this place sucks monkey balls. Last year, my wife went in there to pick up a couple of odds and ends. Mind you, she is a really handy person, given how she grew up in a house where they fixed everything.
So she strolls up to the counter and asked the clerk a fairly straightforward question. The clerk, who evidently has a terminal case of Aspergers, replied, «Why don’t you send your husband in next time?» My wife doesn’t take crap off anyone, so I was surprised she didn’t immediately emasculate the knuckle-​dragging halfwit with a spoon she sharpened on the sidewalk outside. And this wasn’t an isolated case.
Seriously. With Lowe’s and Home Depot out there, you’d think a dinky hardware store like this would kiss the posterior of any customer who strolled through the door (Not to mention a few other body parts). Instead, this waste of oxygen heaps abuse on people. So I’ll happily spend my money at a locally-​owned hardware store where the guys are actually appreciative of your business.
In fact, here are three hardware stores within 10 minutes of Five Points Hardware that are much, much better: Little Hardware in Mountain Brook Village, Huffstutlers in Homewood, and Cahaba Heights Hardware (These guys are GREAT). But please don’t spend a dime with Five Points, because your business won’t be appreciated and they’ll treat you like the scum of the earth.
In fact, I wouldn’t be surprised if the hardware biz was nothing but a gigantic front for a numbers running operation. Because there is no conceivable other explanation for the treatment customers get in this place.