ImmediCenter

Frustratingly long waits and little to no information given on how much I will end up owing after insurance coverage. I had unnecessary procedures done there (an EKG for pink eye?) I appreciate being through but that’s gonna cost me. They insist on monthly visits. Who has the time or money for this slow, expensive place? I’m a healthy, young person. No need for all the visits and unnecessary extras. Oh and my sexual preference? You need to know that? Does that somehow relate to my pink eye? If it is, I’m doing something wrong. Inappropriate. Avoid this place.

I did not have a good experience here at all. I did not have my insurance card so I had my girlfriend send me a copy of a proof of insurance letter. All of the details were there, account number, group number, plan id etc. Woman behind the counter said, «oh, I can’t open the email until Monday.» After all of this rigmarole, she hands me docs to fill out and looks annoyed. There were three people in the room when I arrived Saturday before Easter. Slow patient intake do I left and returned to the Clifton office. I waited in the Clifton office for over an hour to be taken although, on Easter Sunday not many people were there. Go elsewhere if you can.
Glenn

Not only Dr Palmer but everyone else who works here sincerely needs to be shut down! We have gone through hell with them and the extreme lack of knowledge and professionalism. They had us tested for unnecessary stuff we didn’t even request, messed up and send the exams to the wrong lab that fell out of our insurance coverage, and we had to deal with issues atop of issues for over a year now. They DO NOT CARE for you as a patient or as a individual! We had to file and further appeal with the insurance, and we won, yet Immedicenter has not honored this. They keep toying with you and do not work on geting things resolved. God forbid you have an issue with them, you will need to take plenty time off of work to settle things, and that’s just unacceptable. There is never a manager around, she/​he either comes in at noon, or leaves at 2, or at 3, or at 4 pm, or is just not there at all. You can almost never get to speak to someone in charge, guess there is no need to have someone in charge since there is nothing to be in charge of. I spoke with few other patients and they all had gone through hell with Immedicenter. We are a year into charge dispute that we have won btw, and we just got reached out by collection agency? We are definitely prepared to sue Immedicenter, and lodge complains with all agencies, BBB, FTC, to insure such scams posing as legit get shut down once and for all. Stay away. No Stars!!!

If it weren’t for Dr Palmer, I would give this place no stars. Had an appt for my husband at 1115, and got here ten minutes early as my husband wasn’t allowed to eat/​drink as he was getting blood work. Well he went in at noon and wasn’t seen by dr Palmer until 1230 quarter to 1. The annoying radio in waiting room was too loud and the girls behind the desk weren’t very nice to the people waiting. My husband got out of ofc at 135 for an 11.15 am appt. Not acceptable

Just upsetting. I went there a few months ago when I didn’t have health insurance. I had had ringworm for over a month and a half, it was all over my body. The worst case I’d ever seen, I wish I took a picture (I had no idea how contagious it was).
The doctor I saw gave me a horribly hard time about treating me, as if the meds were an abused drug (yeast infection meds treat ringworm). I paid $ 120 for the visit and $ 50 for the prescription.
Then when I somehow got it again the doctor would not renew my prescriptions without a follow up visit.
Sorry to tell you, SIR, but your an emergency clinic Doctor YOU SHOULD HELP PEOPLE! NOT CUASE THEM MORE TROUBLE!
Just don’t bother, you’ll pay the same price else where and they won’t do this to you.

For a five minute repeat blood work, I waited 1 ½ hours. Extreme, wouldn’t you say?

Excellent! They were very professional and truly cared about me. They helped me tremendously with my back issues. Great follow through. Professional all the way! I waited a normal amount of time, no problem with the waiting.

I love coming here! The staff is so friendly and caring, the doctors are wonderful! I send my friends and family here. You can come for your urgent needs instead of going to the ER, and they are primary care as well! It’s the best!

HORRIBLE! HORRIBLE! HORRIBLE! I cannot stress enough how much you should avoid this location and take the few extra minutes to get taken care of at the Clifton Immedicenter location. The receptionists are rude, the nurses/​medical assistants are extremely unfriendly and always have an annoyed look on their faces, and the doctors are unorganized and cold. The thing I hate the most about this location is the waiting time. OMG the waiting time. Let’s just say if you don’t have an appointment and you walk-​in, you will be waiting 3 – 4 hours to be taken in to an exam room and then another 30 – 45 minutes for the doctor to actually roll out their red carpet and show up in the room to exam you. And if you do make an appointment, it really doesn’t matter because you will still be waiting about 1 – 2 hours after your appointment time and then another 20 – 30 minutes waiting in the exam room for the doctor to magically appear. The only reason I’m giving this establishment 2 stars is because they have given me a correct diagnosis a few times and helped me get rid of a few minor colds. Other than that, please by all means, avoid!!!

I’ve been using this facility since they opened a couple a decades ago. Although I have always had to wait, and the service really is fairly slow, I’ve always gotten what I consider to be very good care once I got into the door. It’s mostly a no-​appointment facility (although you can make an appointment if you want), I’ve met some wonderful, thorough doctors there throughout the years, and they have good equipment like a small lab, an EKG machine, XRay facilities, and now all their records are computerized.
Would I prefer to get instant service? Sure. But I’ve waited just as long at other clinics so if I just walk in whenever I want to, I more or less have to expect to wait. And I’ve spent twice the time in a hospital emergency ward, so I am not too troubled by waiting at the Immedicenter.

Expect to be there 2 hours. Immedi does not stand for immediate. Arrived around 9am. Waited for an hour freezing with flu symptoms. Got called in at 10 to talk to the nurse assistant and be placed in a room. It was even colder in the room waited another 35 minutes. Physician assistant came in around 10:35. Then someone asked him to come talk to someone else. He stepped out for a few minutes and came back. Talked to me for a few minutes and I was headed out around 10:50. After paying co-​pay. I spent just about 2 hours there freezing. Left feeling worse. This is closest to me but will probably drive to the Clifton location which has been better in the past.

I called three times to make an appointment, left a message with the message service, never received a call back, called next day, (05÷22÷14), was told to call back, the system was down, called back an hour later, was told by Barbara Jo, that she didn’t have a schedule so she couldn’t make any appointments and I was to call back next week. Horrible service and interaction with patients and the general public. If you would iike to discuss this further, please contact me. Todd Holland.

They have great hours. However, it’s best to make an appointment, if possible, to minimize your wait time. Staff is pretty friendly, especially the nurses and doctors. Much friendlier than the other local Immedicenter locations. The doctor’s I’ve seen have all been great: listened, took their time, and had great bedside manners. Someone will also call you back with test results as soon as possible.

This is a disgustingly slow and aggravating drs office to go to! I cant understand for the life of me how they still have patients coming here. Ive never waited so long in a doctors office in my entire life. The staff are allover the place, not communicating with eachother so they end up asking you the same thing you just explained to someone else SEVERAL TIMES!!! Now heres the icing on the cake the idiot assistant was yelling out my personal business throughout the place! Its just a horrible place and I regret ever walking through the door. I was warned by multiple people not to go here and now I see why.

We have been waiting almost 2 hours to be seen. I think the meaning behind urgent in urgent care facility is lost on them.

***The whole 5-​minute simple operation for a blood test, it took me two hours. I am not going back there. I will ask them to move my medical records to other center.***
For a scheduled blood test at 11 am, I had to wait for about one hour until everyone is not in the waiting room. I saw another old couple complained about their wait time too. They said they had the appointment. Then about 10 minutes wait after I have seen by the nurse. When the nurse asked me if I have any complain, I said «nothing except I need to complain about the wait time here.» Even so, still I have to wait for another 20 minutes until a new doctor came to see me after her lunch. I don’t know why they were so busy even there were not many patients. The new doctor is nice and want to take care of me right away so I can leave. She said that she didn’t know why no one has taken care of me already. I had to joke that «I could have been dead»
Even so, I waited for almost 3 weeks for my report. and I had to call the Immedicenter for the report. The automatic system asked me to leave a message if I am calling for the report. Then it has been 3 business days and the weekend and I still have not heard anything from them. Five more days, it will have been one month.
And the more surprises came. I don’t know how they charge my insurance company but they haven’t forget about charging me. I saw «claims» that are much more than I had done in my previous same test.

I had a weird experience here. I had to go twice because my infection was not treated properly the first time. I experienced no wait in the waiting room both times. The first person who treated me was a physicians assistant. She didn’t listen to me and had zero bedside manner. I can deal with that if she treated my issue properly. That was not the case. Three days later I was in agony and saw Dr Palmer who was very thorough and sweet. She treated my infection properly however did not give me anything for my pain. I eventually had to call my psych to help with the pain. He called in a numbing cream and after three days I finally had some relief. After two visits to this place I shouldn’t have had to call a third doctor to address my pain. My advice is not to leave until all your needs are fully met and questions answered. This is not a terrible place but you have to be super proactive. If you do not trust what someone says to you, ask for another doctor.

Thoroughly disgusted. I went in on Wednesday, 8÷29÷12. I had no problem with waiting two hours as I didn’t have an appointment. I also understood when the actual physician spent only 3 minutes with me. I knew I had an upper respiratory infection. He prescribed the usual 5 day antibiotic and some pearls (what he called them, looked like vitamin E) to suppress the cough.
After 2 days of the pearls, I called the center back as I was having horrible headaches and nausea. I asked the nurse if they could prescribe something else without those side effects. She said that anything they could prescribe would have those effects and I should just get some over the counter medicine. I have taken many different prescription cough remedies over the years and none had caused these effects. I find it hard to believe that everything they could prescribe would behave the same way.
I completed the 5 day antibiotic on 9÷2÷12 and was not much better. I knew I was in a wedding the following weekend so I called the center to refill the prescription. Their automated response stated that refills could only be made by pharmacy request. I called my pharmacy and set this up, being told that the prescription would be ready at 11 am on 9÷5÷12. I called several times that day and was told, by the pharmacy’s automated response, that the prescription was being filled but was not ready yet. I waited another full day and called the pharmacy to speak with a human, thinking that it was the fault of the pharmacy that the prescription was not ready. I was told that they had left several messages with the Immedicenter, but the calls were not returned. I then called the Immedicenter myself and left a detailed messages, requesting a response either to myself or to the pharmacy. Nothing.
So I went to the wedding, practically coughed up a lung walking down the aisle and having next to no voice to make my toast. Nice.
I am still sick, so I called my pharmacy yet again two days ago to request the refill, which has now been completely forgotten. The center has yet to respond to the most recent requests. If you want to be treated like a dollar sign, then, by all means, give them a shot.
I can only assume by this lack of service that the only thing the Immedicenter is interested in is billing the patient or insurance company. There is obviously nothing in it for them to provide any type of customer service to their patients.