Platinum Salon & Day Spa

I love this place. I have always gotten great sevices and friendly faces. Marcela is awesome!

Let’s be honest… This place used to be top notch. Gorgeous décor, excellent stylists and estheticians. You literally felt like a princess every time you came, even if you were only getting a brow wax. But that was back in 2000 – 2010. Since then, the salon has deteriorated. There is chipping paint throughout the salon, the gift boxes that are used as «décor» around the ceiling are coated in dust, the countertops are chipped and peeling. I don’t even come for nail services anymore because that area is in the basement and there are spiders down there. NO THANKS.
The upstairs is just as empty as it is downstairs. If you come for a massage, it’s likely only you & that person in the entire upstairs area. Creepy. There is barely any stylists in the salon anymore (you’ll never see more than 2). I remember when all 15+ stylist stations were full! Now it’s a graveyard. So trust me — when you call to make an appointment, it’s slim pickins on who you get. Same goes for the estheticians. When you call, they make it sound like they are trying to «fit you in». When really, the schedule book is wide open… they just don’t have anybody working. It’s terrible.
The owner Judy is OLD SCHOOL and she has allowed this place to become OLD NEWS. She really needs to move over and let someone with a fresh innovative mind take over. Shes grumpy and intimidating and not warm to her customers. She used to leave her dogs in her office too which was not cool. There is ALWAYS tension in the air when she is around. People only come back nowadays cuz someone got them a gift card or they’re lucky enough to have a stylist that has stayed this long.
FYI on facials, they are all the same except for an extra mask or serum thats applied. It’s nothing you can’t get somewhere else. I do love their heated beds in the spa and the soft tranquil music. Tricia in the spa is excellent, definitely the best girl they have upstairs for facials/​skin services. Angel is good too.
I would have given 5 stars back in the early 2000’s when this place was a goldmine for beauty & relaxation. Nowadays, it’s boring, out dated, and badly in need of fresh blood. I firmly believe that this spa can be reborn again if someone would completely re-​do this place.
**You must tip in cash. They will not let you put it on your credit card. And give your tip directly to your stylist/​esthetician at check-​out. Do NOT utilize the little envelopes that the receptionists have. They say they will put it into your stylists locker at the end of the night… Don’t trust it. Over the years, I’ve heard from several different stylists/​estheticians that many of those envelopes miraculously go missing. If you liked your service, tip your girl directly.

I get massages at Platinum multiple times a year, if possible. Kumud is fantastic. She is a petite woman with strong hands. As long as you tell her, she will lighten her pressure. She knows exactly where your stress is and works it out. She is calm and trustworthy. You immediately feel at ease with her guru/​mentor/​mom-​like demeanour. The facility is clean and relaxing as well, equipped with a great dressing/​shower room to rinse off before leaving. I got my husband to go and she really worked on his knots and his massage was not relaxing to him. He should have spoke up and asked for what he wanted a more gentle touch. Next time. I see Kumud as a partner to me in my stress management.

I really liked my cut and color with Linda but she’s at PINK now. Still Platinum is a very nice, slick place.

I needed to get a lip wax done like pronto. I called up Platinum and they got me in the same day! Thank you! I saw Angel and she was awesome. I have a sensitivity to waxing and get red every time. Angel made sure to keep the redness at bay along with some tips.
Everyone there was friendly, I would definitely come back for other services. The only thing I was unable to do was give a tip for Angel. I’m new to the area so bringing cash for tip in is different. I’m used to giving one on my card but I hope Angel will get some sort of kiddos for my review and I’ll see her next time :)

Over the weekend I had a 60 minute Swedish Massage and Facial at a Platinum. Both services were amazing and I will definitely go back. It’s close to home and they were able to schedule both services somewhat last minute for me.
Massage with Pauline: I told the masseuse I prefer light pressure and I was never in any pain during the entire process. Extremely relaxing. Some people like to be in pain when getting a massage — Not me. It was the perfect pressure.
Facial: It was my first time getting a facial so I was a tad nervous. Would it hurt? Would I break out? I had no idea… The process took a full 60 minutes I think. Longer than I expected. Barata is extremely knowledgable about facials/​skin: what to avoid, what to do, giving advice based on my skin type, explaining each step along the way (since it was my first time) She suggested a specific facial and it made my skin feel smooth and look radiant afterwards. I think a monthly or bi-​monthly facial is in my future moving forward.
Why not 5 stars? This place is in need of a serious makeover. Its almost like stepping in an early 1990’s time machine. It’s clean (which is most important) just dated. I’m sure the owners do not want to spend 2 million on renovations but I bet they would double their business. If trendy appearance is NOT important to you then by all means check this place out. Mario Tricoci is just around the corner but you will spend $ 20-​$ 30 more for each service. My eyes were closed for 95% of my visit so go ahead and save yourself the money and head over to Platinum.

I absolutely love this place. I had the best facial of my life by Beata. I will be going back again and again. She is very skilled and educated in her field. I was very impressed. I have had at least 50 facials in my life. She is in the top!

Its been a long time since I’ve been here. Went today for a message and was not impressed at all!
The message was ok I have had better ones, way better. When you are done they offer water to drink. The water was warm, no ice, no slices of fruits (at least lemons). Just not impressed waste of $ 75 ;(

I love all the services I’ve received here throughout the years. I must say I felt compelled to right a review after my last visit with Lisa. She has been by far the best esthetician I’ve come across at this location! She also did my eyebrows for me and they looked AMAZING. I would recommend her to anyone seeking any kind of facial service!

My husband bought me a gift card to Platinum. I had an unexpected day off and was itching to use it. I called and was pleasantly surprised that they could get me in for a pedicure and facial within 45 minutes of me calling. Cooling Mint Pedicure was nice and every product was in individual containers to prevent cross-​contamination. I appreciate clean practices. Becky changed her gloves often and I was sent home with the nail file and buffer.
Unfortunately, they could «not find» the person who was supposed to do my facial so I waited for 25 minutes before another girl took me in. However, Angel did a nice job analyzing my skin and recommend a facial in my budget. I’ve never had a facial like this one and was grateful she squeezed all my blackheads. Nice massage also.
Overall, besides me having to wait, I had a good experience. I much appreciate the cleanliness of this spa.

It’s been a while since I’ve written a review for any place, however I feel compelled to share my experience at this «salon». I wouldn’t normally go to a salon spa for a pedicure, however my MIL gave me a gift card here for Christmas.
They didn’t have very many open times that were accommodating to my schedule. When I called to check to see if they had anything early or any cancellations they made it seem like they were booked solid. When I got there (around lunch time) it was DEAD, I was the only one in the pedicure room. My guess is that they don’t have enough techs so scheduling is difficult. I wish they would have had earlier appointments — I checked three different days, two of them being weekdays.
This place is a little strange to find, yes it’s by the mall, but it’s behind the Lazy Boy store so you can’t see it from the naked eye. Luckily Siri knew exactly where to go.
This place used to be an old medical or office building by the looks of it. It’s pretty nice when you walk in. The ladies at the reception desk are very friendly and welcoming. They don’t make you feel like you are in a snobby spa.
I waited a minute and my tech came to greet me. We walked down the stairs to the pedicure room. Outside the room is a wall of OPI nail polishes to choose from.
The pedicure room is okay. It’s bare, it’s clean, BUT there is a sign that says «we clean to hospital standards.» That’s doubtful, as there was dust and dirt in the grout and the edges of the room. But that doesn’t bother me. My tech was very friendly, kind of too friendly. I really just wanted to relax and she kept talking. Even with my one word responses and fake laugh she didn’t get the hint. I just wanted to relax but felt I couldn’t because she kept asking me about my family, where I lived, etc. When I get my hair /​nails done, I like it to be quiet and relaxing. I didn’t get that at all.
Also, I know I said I wanted to relax and to me that’s surfing the internet on my phone, reading, texting — well I couldn’t do that because there is no service. My tech told me they rarely get service there. (She also told me the owner makes them pay $ 35 for the stupid bedazzled shirt they have to wear — like I said, she talked too much).
The massage chair they sat me in SUCKED, for lack of a better word. All it did was inflate and deflate, there was no massage what so ever.
Their specialty is this: They put some almond lotion crap on your feet and legs, then wrap you in kitchen grade plastic wrap, then put hot towels on and leave you for 10 mins. I could have done this at home… I would have preferred some extra massage time, not some home concoction that I could do myself.
The paint job on my toes is fine and she filed them down and they look nice, but my heels are still rough. She barely touched them. I hardly got a massage. They do use one nail kit per person, and they ask if you want to take the buffer and file home. I declined and she threw it in the trash.
One thing that bothered me, when another tech brought another lady in she went over the type of pedicure she booked. She booked the caviar scrub and they were out of it so she offered her an upgrade. 1) shouldn’t the person taking the reservation know that the caviar scrub was no longer available? 2) the caviar is the the upgrade, so what the heck was she offering that was so upgraded? 3) My tech didn’t even go over with me what I booked — in fact she didn’t even know because she asked me midway through if I wanted the cooling or warming pedicure.
When she was done she took me out of the pedicure room to a line of chairs with toenail fans set up. They overlooked this small pond and garden thing. I suppose they mean for that to be relaxing, but it was stupidly placed and the garden was dirty, there was one fish that I saw and the pond needed cleaning. There were also spiders back against the wall.
Lastly, when I checked out to pay they charged me $ 55 for the pedicure that I got. The one I booked was $ 50, and when I got home I looked at their menu again, there isn’t even a $ 55 pedicure on there so what did I pay an extra $ 5 for?
Overall I was disappointed and I won’t be going again. I’m only grateful I didn’t pay and got this as a gift. Maybe their hair salon is better than the pedicures, but I have a usual hair stylist that I go to that I’ll be sticking with.
Again, no major offense against my tech. She was very nice, a hard working mother. But I just don’t care for chit chat and I’m sure that the pedicure isn’t her personal style, it’s what the salon mandates she does. She was pleasant and tried really hard to get me talking.

Excellent massage & waxing. I felt relaxed and ready for my vaca after I left.

Way over priced for the services I had. I began with a massage. which was ok. I paid extra for essential oils with scents in them. my real grievance here was that when she reached my scalp at the end she POURED THE REST OF THE OIL ON MY HEAD! I have long hair so I felt all oily and gross the rest of the evening.
Next I had the delux spa caviar pedicure. although my tech was great to talk to… I didn’t notice until the following day that there was a spot on a toe with no polish and another toe had a rough piece of skin next to the nail that should have been dealt with. Honestly for the price I paid they should have rubbed actual caviar on my leg. I don’t plan to go back. Much better places with much better prices.

I Love Tricia at Platinum Spa! She gives the best facials and her attention to detail and making your service comfortable, is far beyond compare! Platinum is very accommodating and has top of the line equipment and products. Ask for Tricia for your spa services!

I have been here a few times and the red flag is that every time I come here its empty. I know the owner brings her dogs and keeps them in her office. I mean who does that? This place tries too hard to be perfect, but sorry you aren’t. I had a mani and one day later the polish came off. So I called and they said they would re paint it and that it was my fault it came off the first time. Who says that? I’ve worked in customer service and the golden rule is THE CUSTOMER IS ALWAYS RIGHT. Never again

I have been getting my hair cut by Sheila A. for 5+ years and she is the best. She cuts your hair how you like and never makes mistakes. The shampoo girls also do a great job washing your hair.

I cannot say enough about what a terrific experience I had here this past Monday. I received a gift card for my birthday to Platinum for a Swedish massage. Prior to this, I had never had a massage and was actually given a gift card to massage envy once (never used!) I am so glad I used this one! Not only was I satisfied (blown away) by how beautifully decorated the spa was and how nice everyone was but I was equally happy with my masseuse, Rachel. Rachel asked all the right questions, made me completely relaxed and I made sure I walked out of there 100% satisfied.
I guarantee I will be back to see Rachel and try a few other services!

The only reason I am giving Platinum 4 stars is because of one person, Mia!
She is an AMAZING esthetician! You can tell that she really cares about the results that come out and that you are happy with them. Whenever I go there and my eyebrows grew in a funny way, she will explain what she is going to do to fix the problem. I have been seeing Mia for about 4 years now and not once have i ever left unhappy!
I’m actually extremely shocked that someone could complain that Mia tore their skin! No esthetician will sit there with a client and think to themselves «Yep, this person’s annoying. I’m going to tear the skin off their face!» I mean, I’m sure they have thought that from time to time but that’s besides the point. The skin around the eyebrow is sensitive which makes tearing (or waxing burns) common. Tears in that area are usually minor and can be treated very easily so it doesn’t scab. When using new skin care products, like moisturizer or cleaners, can also make skin a bit more sensitive and cause tears. My skin tears a lot when I get my eyebrows done. It always has, not matter who has done my eyebrows. Before I started complaining about people, I did research to see why this was happening and nowhere did it say to blame the esthetician! (End Rant)
Now as far as some of the other services and people there, I cant rave as much.
I have gotten my eyebrows done twice by Angel, when Mia was on vacation. Angel is a very sweet women but I just don’t think she knew how to work with my eyebrows. All she did was wax the new hair that had grown in but left the length of the hair. unfortunately, my eyebrow hair grows long so I need them to be trimmed. I thought it was something common since it was something that was always done, I never had to ask. She also tends to talk a lot in the middle of the waxing. I don’t mean to sound mean, I like when people talk to me but not when they are ripping the hair off of my eyebrows and any movement from my face can change the shape.
I’ve also gotten a facial there but I cannot remember her name. She also talked a lot… When I get a facial, I want to relax and not talk continuously.
I find that the front desk people are rude. For a long time there were very pleasant and nice receptionists there and then there must have been some cleaning house because a whole new batch of ladies came in. These new ladies are not my favorite. It’s definitely a bummer because those people are the first and last people you encounter there and that can ruin a whole experience. You also cannot tip with a credit card which drives me crazy!
All and all, I only go back for Mia. If you are looking for someone that does miracles with eyebrows and facials, I HIGHLY recommend making an appointment with Mia!

Platinum Salon is my go to place for waxing. Angel is the best. Ive been coming here for a decade now. Good price, good service, and very clean operation.
Only drawback is you cant tip on credit card. Seriously it drives me bonkers!
But overall I love Platinum Salon!

This is a really nice facility. My first visit was for an underarm and Brazilian wax. Mia did a good job and paid a lot of attention to detail.
The only complaint is the failure to offer a discount to new customers or a maintenance package for frequent visitors. Gratuities must be left in cash which is a bummer if you were unaware. I would visit this place again but will look for a better priced option.