Bobby & Steve’s Auto World

Don’t do it. Their business practices are based on getting you in the door and they don’t follow through. I needed to get my car towed due to a faulty starter and I called my insurance company to arrange it. They sent Bobby and Steve’s. I asked that it be hauled up the street to Steve’s Tire and Auto as I had experience with them and they had always been honest and timely in their service. I had already contacted them so I knew they couldn’t get to it until morning. Nick, the tow truck driver for Bobby and Steve’s assured me that they could get to it that night. I trusted his word. I will not make that mistake again and I suggest you learn from my mistake!

Thanks Stephanie for you reply, but I’m afraid I can’t buy it. Do you really think all four tires lost air pressure in 2 days? I think the mechanic never checked them and «signed» off on the ticket. And the diagnostic charge? Okay, but that was not what was communicated to my daughter. And finally, is it normal behavior for your managers to lip off to customers and then hang up on them? Maybe a customer service training course is in line for Eric and Steve.

Having my car towed through my insurance. They chose to use this location to do the towing. Bobby & Steves said they would be there at 8:20am… It’s 8:48am and they just left… New ETA is 9:05am. Mind you the car is not at my house and I’ve been sitting with it for almost an hour now. This tow was scheduled at 6:30am this morning, they had plenty of warning. I’ve had previous bad experience with The Bobby & Steves other locations, thus I am not a regular customer. If this wasn’t through my insurance I would never have used them. Will never use them again, if my insurance can’t provide a different provider in the future, I will pay out of pocket for my next tow. Your time is worthless with Bobby & Steves! The driver just got here it’s going to be $ 95, I was quoted about 50 through my insurance. After speaking with my insurance apparently Bobby and Steve’s has higher rates than any other provider in the area. I then called Bobby and Steve’s to ask for a discount since they were 55 minutes late and I was basically told they can tow my car for $ 95 or they’re not towing it all no discount. So instead of waiting around for another two hours for a different provider to come pick pick up my car I paid them they’re $ 95 plus tax to tow my car. I will be filing a complaint with an external agency about this location.

I came here strictly to put air in my tires. I ended up going inside for a moment to ask a question and was not overly impressed; I kind of expected more. My main compliant and why I gave them such a low rating, is that every where I looked there was an employee smoking or I spoke with an employee who just reeked of smoke. I know, I know, they can do as they wish but it was just very unpleasant. I probably won’t be back and if I do happen to stumble in I’ll carry an oxygen mask!

Got myself a side gig driving for Lyft on the weekends, so I needed a «Minneapolis Car Inspection» form filled out by a licensed mechanic. Can’t drive for pay in the city of Minneapolis without this form or you get a big ticket if you happen to get stopped and can’t produce it for the cops.
Dropped in at 7:30am. Was out by 8:15am. $ 45 bucks.
The breakfast food at the grill was good, and they gave me a complimentary car wash and soda. The waiting area upstairs for customers was kind of in a disarray and the chairs were pretty beat up. Magazines and opened newspapers and random food wrappers just laying around. There was a sticky spot on the floor (spilled soda maybe). You’d think first thing in the morning they’d have cleaned it up for the day.
Anyway, I wasn’t «wowed» but I was happy with the quick work and reasonable price.

Ended up with a flat yesterday. No fun.
Called my insurance to get a tow, and after that mess, I got a text saying they would arrive within 60 minutes. 50 minutes later, a young guy from this location drives up and explains that someone else was supposed to tow my car, but because the other guys were going to take so long, his shop decided to take care of it. He was so nice, and even said that this location could get the tire fixed immediately. Unfortunately, they didn’t have the exact tire I needed on hand, but they sent someone over to Mendota Heights for it. Awesome! A little luck, but also some very friendly service.
Also…free car wash!

Love the one in Eden Prairie… always great customer service and friendly, super helpful staff. Just came back after a spotty car wash and they were extra nice and accommodating. Not just did they redo the car, but have me an upgraded version.

My experience dates back to early 2013, when I purchased a set of tires online and saw that Bobby and Steve’s was a certified installer. I work nearby so scheduled the appointment and brought my car to them. The free courtesy ride back to work was a nice perk.
When I picked up my car I immediately noticed something was wrong — there was a thump-​thump-​thump feel from the tires. I brought it back as I suspected a defective tire or mistake in the mount and balance (I worked in a full service gas station in my younger days and have changed lots of tires).
B&S checked it out and assured me that all was well. Frustrated now, I took matters into my own hands. I swapped each of the new tires with my spare until I found the faulty tire. I then contacted B&S and they were less than helpful, stating «there’s nothing in it for them», even though they were a certified installer and were a dealer for the tires I purchased. They said the web seller had to deal with it.
I called the web dealer and they said I needed verification that the tire was bad (I believe it was called a «load test»). Bobby and Steve’s in Edina didn’t have the equipment to do this but assured me their Eden Prairie location did. I drove there. They didn’t. They suggested I go to Samaritan Tire in St. Louis Park, so I did. That shop (which I will review separately) was fantastic. They did the test, handled the warranty and changed the tire FREE OF CHARGE. Amazing.
I will think twice about ordering tires from the web again. And I will never, ever return to Bobby and Steve’s.

This review is for a tow service.
My ball joint decided to commit suicide on the way to work, I managed to get out of harms way and went about figuring out how to deal with my fun situation. Thank you, smart phones. Looked up some spots and then remembered that Bobby & Steve’s was close on France Ave. Called them up for a tow.
The driver arrived in under 15 minutes. He was polite, friendly and knew what he was doing. I asked him for a ride to the office which was a few blocks away, he dropped me off and asked about where to put the vehicle as it was being towed back to my home. I gave him some general instructions and asked if he could drop it to one side of the driveway to give me a little room on the other side to work on it, hoping for the best.
I got home that night to find my truck masterfully parked all the way in the back of my long, narrow driveway. Still not quite sure how he did that but it was perfect.

Buyer beware… They don’t honor there rewards program and the cashiers try to pocket your change… They ran a promotion the 3 oil change was free and when it came time to receive the free oil change they conveniently didn’t know anything about it so I gave the cashier a 50 and he rang it in as a 50 and didn’t give me any change and when I asked him about my change he said very snotty «oh» and gave me a 20 back. The oil change before I was entitled to a free car wash and oh imagine that the car was was conveniently out of service. these people are cooks and scam artists I will not even buy a gum ball from these crooks ever again…

Bobby & Steves offers overpriced, under-​valued service. I have given them multiple chances, always disappointed in how naïve i felt afterwards. When my sister in law had car issues and said she was going to Bobby & Steves the next day, I strongly urged against it but she went herself, wanting to form her own opinion. Not surprisingly, she came home the next day vowing to never return. I am so adamantly against Bobby & Steve’s that when I saw a friend had a Bobby & Steves coupon sitting in their kitchen for 7c off/​gallon I ripped it up and gave him $ 2 to pay for the «savings» so that he could go somewhere else. I will never give them money again.

I am new to town and found myself with a flat while in the France Avenue area. I went to Bobby & Steve’s because it was the closest service center. They very nicely took my car to look at it and came back with the diagnosis — I had hit a curve and my rim was dented and allowing air out of the tire. They fixed it and sent me on my way. That was July 30^th.
Around Aug. 16^th, my husband noticed that same tire again had a flat so I went to the Washington Avenue location since it was closer. When they called the Bloomington center, they were told that Bloomington told me there would be no guarantee on the tire because of… I asked who supposedly told me that and Washington Center told me Bob. I told Washington Center that I never spoke with a Bob at Bloomington and so this did not bode well for trust, and sounded more like a «cya» (cover your tush). Washington Center tried to be nice.
Long story short… Washington Center didn’t want to even look at my tire. They just wanted me to order a new rim. I tried to get them to look at it and they wouldn’t. Again, didn’t feel good.
Today, I brought my car to another service center that my husband used. They took the time to check the rim and put the tire in water where they found a small puncture which they said it looked like it had been there for awhile since the nail was rusty. They plugged the tire and I was out of there in under 30 minutes.
As Ken R. said back in 11/​11, «RUN!!! Don’t walk away, RUN!!!» Despite Bobby & Steve’s being so close to where I live, I will NEVER use them again!!!

Grilled food is fantastic here!
This review is to address the store and the grill.
Good fresh food (think burgers, brats and chicago dogs)… WAY better than what you would expect from the typical gas station!
They have a very wide selection of snacks and drinks and the station is always clean, comfortable and well staffed.

Was in the area for two consecutive weeks and bought gas both weeks. I have a Subaru with good gas mileage, as I drive mostly highway miles. I barely reached 200 miles a tank (176 and 192). Bought gas at my neighborhood SA after that and was back up to 272/​tank. I will avoid ever buying gas at this station.

The poor reviews by the basket full speak for themselves.
Tip: these guys suck. They left a cap off both times they changed my oil. This time I lost all of my coolant and baked my engine. AND it takes these little monkeys 45 to change oil! I can do it in the driveway faster. Save $ 5 and do it yourself.
If I could give them negative stars I would. My cooling systems was all kinds of fucked up from this oil change. I’ve emailed them and they don’t reply. No customer service. Bobby and Steve’s refused to take care of me. After they offered me a bottle of coolant and a free oil change they would not reply to anymore of the messages that I sent.
To Christina, who messaged me about how stupid I am. Here is a detailed explanation of exactly how it is that the B & S employee affected my car. (Christina obviously works for B&S, profile created today to give B&S 5 stars and put me down?)
My oil change had everything to do with my car overheating. The Tech accidentally gave me the full service when I asked for the basic. He removed my coolant reservoir cap which had the overflow tube going through the top of it and then didn’t replace it. Because of this when my coolant got up to temp and needed to expand, instead of going into the overflow tank it spewed all over the engine bay. They didn’t recommend a thing. I wouldn’t want them to check these things because mistakes like this happen. I am a mechanic. I have been a professional mechanic for many years, no my vagina does not get in the way of my fixing cars. When the coolant escapes the system the engine bakes. When this happened my thermostat failed. The loss of the thermostat caused a few more over heatings which in turn caused my water pump to fail. And yes, I replaced the water pump myself. I pay for oil changes because with the price of oil these days I would only save about $ 5 if I did it myself and I’d rather not get down on the ground and covered in oil to save $ 5, especially on a hot day. Thank you for your ignorant «compliment» but you have no idea what the fudge you are talking about. You sound like one of the MENSA members they have changing oil at Bobby and Steve’s. FYI: I have worked as an oil monkey when I was younger, and they hire people who know NOTHING about cars because you can train them easily to drain and fill oil and then pay them min. wage. (not all, but many)
And totally unrelated, you spell and commit grammatical errors like a 9 yr old. Wouldn’t you proof read your writing when you are trying to tell someone else how dumb they are?

I haven’t had them do anything more than oil changes and car washes, but they seem to be pretty solid and fast. Usually the price for a simple oil change is 2 – 3 times what it might be elsewhere, but as long as you take advantage of a groupon or other deal, you’ll be in good shape. I liked that the last time I had my oil changed, I didn’t get a sales pitch for replacing this or that filter or fluid. Just got what I came for and went on my way. Works for me.

RUN!!! Don’t walk away, RUN!!!
This is a bit long, but if you value your money and time and vehicle, it’s worth it.
My first experience with this place was when my truck died on 494 just off of the France Ave. exit. They towed it in and called me to tell me my fuel pump had died; I was quoted a price, gave my approval and picked up my «repaired» truck later that afternoon.
Later that night, after sober-​cabbing some friends home the truck stopped running about 2 miles from my home. It was very late, and 40+ below zero, it was a long walk.
I had my truck towed in again to them the next day, Saturday morning (they charged me for that again) only to receive a call that it wasn’t the fuel pump, but some wiring TO the fuel pump and to fix THIS problem, it was going to cost half again as much as I’d paid to have the original problem fixed. I argued that I’d already paid to have this fixed and that if they replace a perfectly fine fuel pump, that I shouldn’t have to pay TWICE to fix the same problem.
Their response was, «well you can come and get your truck.» Which I obviously couldn’t do… I paid the ransom and got my truck back.
About a year and a half later, my SUV started running roughly on my way to work, which was .5 miles from B&S’s on France. I rolled into the place, explained my problem, was told it was probably bad gasoline. As I’d filled up there, I explained that if it was bad, it was their bad. They insisted it could be loose corrosion, or almost anything. They said they would diagnose the vehicle and let me know.
2 hours later, I received a call, you guessed it… bad gas. This would involve practically disassembling the vehicle and the price tag was enormous. Fine, as long as it gets fixed before 4:30 as I have an appointment I can’t miss. No problem was their answer.
Got a call, SUV fixed, mechanic checked it out. I paid by check, started the SUV and whatta ya know… same problem. Plus, none of my old parts were in the vehicle as requested.
I had to go, so I called from the road and was told, «Oh, it’s probably a clogged catalytic converter, we’ll have to swap that out.» More money, much, much more.
Got to my appointment, apologized for my lateness and told the story. I was referred to Lerum Auto in Richfield by one of the client’s I was meeting with who’d had similar experiences with «Robbers and Thieves» as she put it.
I took it to Lerum the next day, the actually performed the computer diagnosis, told me my timing belt had slipped a cog, explained all the things they were going to have to do clearly and gave me a price. They did the work, the truck ran smoothly again.
I put a stop payment on the check to B&S’s, got a call from Bobby threatening to put me in jail, have a mechanic’s lien put on my home, and all sorts of other mayhem. I told him what I’ve just written out, and mentioned that I would report him to whatever media would listen, and whatever agencies I could find; and if he jailed me for my reluctance at being robbed and lied to, I would sue his company.
He asked for and received a copy of the receipt from Lerum; called me back and grudgingly told me I could pick up my keys and my canceled check.
No, «I’m sorry, my mechanic lied about test driving your car», «sorry we did a crap job», «sorry for shouting abuses at you»…nothing.
I’ve been going to Lerum for years now, I know them and they know me. They’ve always gone above and beyond, they are unfailingly Honest and Fair, everyone I’ve referred to them is still going there, and they’ve saved me money… SAVED me money.

I have nothing but praise for the Bobby & Steve’s franchise and all of their staff at all 3 locations I’ve been to. (Downtown being my favorite).
Thanks to Google maps and their wiggity whack directions, I had the pleasure of stopping in at this Bobby & Steve’s.
I didn’t even make it in the actual store, because the kind– hearted, outgoing gentleman doing the brat cooking promo answered my questions and told me how to get to where I needed to go.
I think all of the B&S employees show exemplary customer service and that’s how they get and maintain a loyal fan base.
I wish I would have had time to buy a brat. but I was already running late for a work meeting.

I was running out of gas when this gasoline oasis appeared at the top of the exit. As I was gliding toward the pump, i almost hit someone, but he was very cool about almost getting nicked and even joked about it (thankfully). Then when I was filling up, the pump suddenly started broadcasting the PGA match on NBC. I’d never seen a TV in a pump before, so I was mightily impressed.
It was a randomly active 5 minutes that left me smiling.

KICKASS Chicago dogs! And fries they cut in front of you and fry up, serve with vinegar, and you can sit and eat in front of the beer coolers!!! Cheap, and legit Chicago dog toppins!!! YYEEAAHHH!!!