Brad Barker Honda

I’m happy to say today was my last visit at this Honda dealership. The service department could not be more rude and difficult to work with! I went in for an oil change and when they told me my car was done they mentioned that I needed my tires rotated which is fine but they required I set another appointment to rotate the tires. This visit for an oil change I mentioned that my check engine light came on and I wanted them to check it out. Their response was to set another appointment to get the work done. I would rather drive to another city than ever step foot in this place again. As I was leaving today I asked them to put an oil change sticker on my windshield. You would have thought I asked for a free set of tires based on the look I got from the service dept! You can tell they are the only game in town for Honda service! I would recommend driving to Peoria or anywhere but the bloomington Honda!

I have purchased Honda cars at Brad Barker since the 70’s. My brand new 2015 CRV has failed paint. The car has 6 Large paint chips down to the metal. Not much interest from the dealer as I get a nonchalant «Oh, that’s from rocks.» No, it’s a bad paint job or bricks are hitting me on Veteran’s Parkway. Not happy with the terrible paint on my car.

Took my car in for warranty work. Got the car back with grease on the upholstery. Steering wheel cover, which covers the airbag that was being replaced under warranty, was not put back on straight. The bottom cover of the steering column was left off. When I took it back in to have it fixed the steering column cover was still not put on properly. At least they cleaned my upholstery on the revisit.

In today market, it is very tough to select a car. But brad barker dealer ship will enable us to do it.
I would like to mention about Jason Goble, who is just awesome. He is quick, accurate and honest. I recommend him for his continuous support and I am lucky enough to have my Accord Sedan car from such good dealership. I would like to mention that I am pleased with there pricing and taking care of there customers.
If you are looking for buying a new car. Just reach for Jason Goble and Brad Barker Dealership who will be always a phone call away.

Let me start by saying that I have only dealt with the Service Department at this dealership, no other departments. If you enjoy bad customer service and incompetent staff then you will enjoy your experience here. Numerous times I have brought my vehicle in for service only to find out the wrong part was ordered, the appointment was never put into the book, the work was not performed correctly or the person scheduled to perform the work did not show up for work that day. Do yourself a favor and drive the extra distance to another dealer in the area.

Hi, I’ve been doing business at Brad Barker and here’s what I’ve come to expect.
On buying a new car: They took the time to explain the vehicle and the key features. I was able to test drive the car with a salesperson and without. I’ve dealt with Ron Brown, yet everyone seems competent. I’ve referred a few people to Ron over the years and they have all purchased a car and been pleased with how he handled things.
On my most recent purchase, I explained to Ron that I really wanted Michelin tires on the car. He took care of it no fuss, no muss. Lastly, no games with the pricing.
Service Department: This is what keeps me coming back to Pat, Ted, Cindy and the whole crew. I drive about 35,000 miles per year and my car has to run. That’s why I get Honda Accords. The service department, whether it’s me or just folks passing through town, really make the effort. There were perhaps two miscues in the 20 years that I’ve been having them do all the maintenance and each time we partnered together to a fair resolution. They’ve gotten each of my Accords to the 250,000 mile mark and after that I gave them away to a family member or friend and they still kept running great.
Parts Department: Great advice and guidance. They even won me over from my tire dealer, which I never thought would happen. They were great about researching rebates and other options on my Michelins.
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A couple of comments on the two negative reviews: The one person upset because they would not discount a 2014 Honda Odyssey: They replied to your email and simply explained that were not discounting the 2014’s until the 2013’s were all sold. That’s not a crime and certainly not worth a negative review. You also explained that you were communicating over email and yet talked to them. Which is it? Also, you explained that you had visited several dealerships looking for a low price, yet the one you didn’t visit and sent email too is the one you complain about. Not very fair, is it ?
To the person who said Julie in Service was difficult. If you look up the word ‘nice’ in the dictionary I wouldn’t be surprised if you found a picture of Julie next to it. One man to another, shame on you sir.

As previously stated in other reviews, I have also had numerous poor experiences with the Service dept. and with the manager. I had work completed that was not agreed upon and then charged for. Julie, the service manger was extremely rude, and I was told my business was not valued. I was not followed up with the manager as promised by an online rep and the manger was rude on the phone and did not follow up with my voicemails when the issues was not resolved. I also filed a complaint with the BBB as it is very surprising that this dealer has such a high rating. I also came in for a recall and was told I did not need to have it completed. When I went to another dealer, they were shocked because my car was clearly part of the recall and needed to be completed right away. While I do like Honda as a company, I will never frequent Brad Barker Honda in Bloomington again. It is unfortunate that the dealers are not directly related to the comapny and all Honda can do is document a complaint. I would encourage others to document their complaints with Honda and the BBB.

I contacted the dealership this week inquiring about a 2014 Honda Oddyssey. I had visited several dealerships in the area and I was trying to shop for the best deal.
I contacted this dealership via e-​mail and when I was contacted by a salesperson, he immediately told me that he would not make any kind of deal on a 2014, until they had sold the remaining stock of 2013 Oddyssey’s.
Needless to say I was shocked, I had never had a salesperson talk to me in such a tone and basically tell me that they did not need my business. I am sure they sell a lot of vehicles using that sales method.
P. S. I bought a 2014 vehicle from the dealer in Champaign, IL since they did want my business.

Contacted yesterday that they had a EX-​L available. Call up the salesperson (Jeff) and made a reasonable offer as I had done with many other Honda dealers in Chicagoland area. Previously, all other dealers came back with no deal (and no counter). Within 20 minutes Jeff called back with a reasonable counteroffer. Left deposit and make the 130 mile drive. Dealership was small, but experience was great and very straight forward. Did not get any push from them to buy any «extras» and the process was smooth. Had I not had a trade-​in could have been in and out in 15 minutes. Finance person was great to and didn’t try to upsale the warranty as I found many other dealers try. Trade-​in quote came in under quote from Carmax (which I felt was low), but dealership was willing to meet me halfway which meant a lot to me. Great experience, friendly folks, would not hesitate to recommend the dealership and especially the salesperson (Jeff). Could probably made a better deal for another $ 500 less or maybe I could have gotten another $ 500 on the trade-​in, but the great service and feeling I left with was worth whatever I could have saved (or made) if I had waited for another dealership.

Great service, very helpful mechanics – ted keller is the guy to see!