Feldmann Imports Mercedes-Benz

We purchased yesterday a GLK 350 for my wife and Tom Ogle was tremendous help finding the right fit for her needs. Originally we were looking to buy a ML 350 – 500 but Tom was more focus on the right fit for her than the price tag of the sale. We are extremely pleased with our experience and would recommend anyone to buy a car from Tom at Feldmann MB. Thank you all!
Luis and Kim

We have a GL450 and decided to take Feldmann’s up on the offer for a free oil change. Classic marketing to introduce a dealership’s service shop (profit center) to owners that purchased elsewhere.
When making the appointment, the person was very professional. When I came in the experience was fine. However, the concern is on the actual service after handing the keys over. When making the appointment I was quoted a 1 hour turn-​around for the oil change. A generous amount of time so I was confident that it would be turned in that hour.
My car was the second one into the shop this morning. Well into hour 3 of the oil change, the car is still not ready and there has been no communication from the service people. Not good service, but in the context of a customer acquisition offer, surprising.
On the plus side the coffee is fine and the gentleman charged with maintaining that area was without question the most helpful and courteous person I’ve run into at the dealership.

I moved here from CA. Got serviced my 2014 Mercedes CLA here. They provided drop-​off and pickup service. They did a good job in servicing the car and complimentary wash/​clean. I used 10%off coupon and they happily applied it.
After couple of days i received the call from them to check if everything was as per my expectation.

I would not buy a car here if it were the last car dealership in the state.
I made the mistake a few weeks ago in filling out an online form requesting a car I am looking for. On the form I indicated clearly that my preferred method of contact was email. Within moments of clicking send, I get a phone call from a salesman. I tell him that I’m just walking into a work meeting and ask him to email me.
He proceeds to call me fairly regularly, ignoring the fact that I had asked for email communication.
In any case I decided to stop by and see what they had to offer. What a mistake.
When someone finally approached us to offer help, I gave the name of the the salesman who had been calling me. They mumbled that they would go find him. They never returned.
Later another staffer approached and asked if we were being helped. Same thing, they went off in search of my salesman, and never returned. I’m guessing he was not working that day, but apparently the thought never occurred to these staff members to follow up and offer another sales rep.
After we got bored waiting I approached the reception desk and asked for any salesman.
A stereotypical car salesman with a dark suit, slick backed greasy gray hair and 1980s stainless and gold Rolex slipped in from the back, went to his desk and grabbed a breath mint, believing I’m guessing, that this would mask the stench of cigarettes from his breath and clothes. He was wrong.
He clearly had almost zero interest in helping us. We had evidently failed to impress him. Reluctantly he took down information about the type of car we were shopping for and contact info. He promised to have someone call us back the next business day and follow up.
Needless to say, he never did. Which is no real surprise. He had all the sincerity of a guy who had worked his whole life lying, cheating, and trying to impress others. He somehow believed that because he worked among expensive cars, it made him special.
Between the unwanted phone intrusions, and the horrific first impressions walking into the showroom, I would not dream of spending my money here. I bought my last Mercedes at Sears (the other Benz retailer locally), and will certainly go back there for my next. Feldmans is closer to my new home, but I don’t care. I’d rather drive to Duluth to buy one (if I had to) than deal with this bunch of narcissists with no concept of customer service.
If they act like this when they are trying to earn your business, I can only imagine how they treat you once they already have your money.
If you make the ill-​advised trip to this office, good luck to you, I hope you find some better staff than we did. You certainly won’t find me there.

Isn’t it good to have an update after a bad review? Because in a true happy ending, everyone’s a winner.
I received a call from Feldmann imports on Monday, technically after one business day of posting my previous review. On behalf of the owner, I received utmost regrets from their office regarding the lapse in communication during the transaction. They will also be compensating me for the difference between the Initial agreed-​upon payment and the final payment.
The dealership could have simply ignored my review and went on with their business but for the reason that they decided to follow up and take corrective action for what happened, it is only fair that i append an update to my review.
I believe that they are sincere in their commitment for providing good customer service and the owners want to do their best to deal with any complaints that may arise and do care about their clients.

I have visited Feldman’s Mercedes several times in the past and have found that they have a wonderful culture of customer service. My last couples of visits were extremely pleasant. While I was waiting I was able to get my shoes shined, and if I wanted a manicure and back massage. That together with the free coffee and water in the waiting lounge. My service representative was very helpful and courteous regarding some of the other issues I had with my car that needed attending to. I have been to several dealerships in the past and would highly recommend the service department at Feldman’s.

We have been Mercedes customers at Feldmann Imports for several years now. Our experience with the sales organization has been so-​so as we have had a different sales represent for every car we purchased or leased. We had a great experience with our first sales rep, but our second was so awful (slippery) we ended up buying the car elsewhere. Our latest experience was good.
I must say that the finance department has always been solid at Feldmann, with involvement beyond simply getting the paperwork completed. Pat Schwamm has been one of the great constants at Feldmann, where he has helped us out not only before the sale or lease but long after the deal. Our mistake in the past when we have had bad experiences was to not reach out to Pat to help us better navigate organization.
The service department at Feldmann simply rocks! They always make sure we are happy. On occasions when we have had issues, they made it right without hesitation. All of our MB vehicles have been maintained in tip-​top shape on the normal Mercedes-​Benz maintenance schedule, needing additional maintenance (both in-​warranty and out-​of-​warranty) only occasionally. I appreciate that they provide clear estimates and stay within their estimates. They have treated both my wife and I the same at all times, which my wife really appreciates since she often feels vulnerable with auto maintenance matters. I also appreciate this because it makes her more willing to take the time to bring our cars in for maintenance. Such service usually costs me a purchase from the gift shop (a devious institution).
One occasion stands out for me. During the winter before last I noticed a shudder when my car would make tight turns. I was unable to figure out what was wrong on my own without success, so I finally stopped by the dealership when I was in the area. The offered to take a look immediately so I sat and waited. I ended up waiting a couple hours, but they kept me up-​to-​date on the progress. The tech had a hard time duplicating and then isolating the source of the shudder; they had to perform multiple test drives and hoist it up a couple times to look under the car. Once the cause of the shudder was found they fixed it and said I didn’t owe them for the fix. They know what it takes for us to keep coming back.

I spent the entire day on Thursday at the Feldmann Mercedes-​Benz dealership and these guys are awesome! They let me drive one of the new Bluetec MB diesels which is such an incredible vehicle I have to have one. Angela showed me around and made me feel right at home, I cannot recommend these people enough. I ordered my new E class Bluetec and am hoping it arrives before Christmas so Elizabeth is happy before we leave for Jamaica.

No real issues, sometimes spendy but it IS a dealership afterall

I bring my car here for service — have for nearly 10 years — and really appreciate the level of service I get here. I know I likely pay a bit more, but I honestly feel like I get something more by coming here as well. They have an awesome lounge to wait while your car is being worked on (TV, wireless, coffee, cookies, etc) and can do the shuttle or rental car thing for you if the repair is going to take longer. The people you interact with are very nice and professional, and I love that I drive inside to drop off. They wash the car inside and out when done. Overall I have been very pleased with the service here, and plan to continue to bring my car here for its routine (and non-​routine) maintenance and repairs.

Looking back at my past experience with the service department, this time was much nicer. We dinged up our wheel on an icy day (hitting a curb) and had to get an alignment. Called and they were able to get our car in right away (the monday before thanksgiving). I used the complimentary shuttle to get to work and they took care of everything that day.
We drove the car for a few days and noticed a noise, one of the bearings went bad when we hit the curb, and the alignment was still just a little off. We were disapointed that they had not taken it for a test drive to see if there was anything else wrong, but i’m not sure if that is the standard practice with an alignment.
So we brought it back, described the noise and had a service gentleman ride along with us to hear what was going on, they quoted us the bearing price and fixed it that day. They also tweaked the alignment for us to fully correct it. The car runs like normal now, and the service people were very helpful and answered all our questions

David Ruben
This dealership had our vehicle fully detailed and ready to be inspected indoors. David was very accommodating and a pleasure to work with. He was also very friendly and made us feel welcome.