House of Hunan Chinese Restaurant

Just an average Chinese-​American takeout spot! Not bad, but not my favorite. Nothing stood out to me, but I finished my meal.

This delivery tonight was awful. It took an hour and a half. I called them was told it’s on the way…30 minutes later a guy handed me a bag with sauce and soup everywhere and said «Have a nice one» ?
I never had this trouble here before. What’s going on guys?

I eat here a lot… probably way too often. The reason? It’s right in my neighborhood and it is cheap. The food isn’t the best by any means. They are cheaper than most places though.
They do a 2 meal for $ 12. This is quite a bargain and they have both vegetarian and meat eater foods on it. A lot of Chinese places have similar deals, but no veghead food. And I think they are a dollar or two cheaper than I see at most places.
They do get 5* for their homemade chili sauce. Buy it.
The 2 meal deal comes with choice of soup or roll. Delivery is l think $ 1 fee.

Honestly, I’m not sure why this place has so many terrible reviews. I’ve been ordering from House of Hunan for a few years now and have never had a bad experience. I mostly order delivery. The food always arrives quickly, the drivers are kind, and the order is always accurate.
First off, I always order the 2 for $ 12, what a great deal! I love the wonton soup as a side. I will admit that the crab rangoons aren’t the best, but for the price they’re still pretty decent. I’d definitely recommend this place to anyone. The poor reviews are definitely a turn off but I believe it’s true that most people only write reviews when their experience is either terrible or blown out of the water wonderful. I’ll admit that it’s not the best Chinese food I’ve ever had, but my experience with their order accuracy is wonderful along with the fact that it’s a good price and the food is pretty tasty.

It’s probably the best you can get for $ 5…but McDonalds might be a better option. Crab Rangoon was soggy, very soggy. Rice was dry and hard. Beef and broccoli entrée was overcooked.

As far as Chinese take out is concerned, this place is decent. We have ordered delivery a few times and the food comes quickly and is always very hot. Fast-​forward to this evening, when my husband and I were feeling especially worn out from the week and didn’t feel like making dinner for ourselves and 2 children. We ordered 2 dinners and some fried dumplings. The food came quickly but we were missing our egg rolls, not the end of the world. When we called to let them know we were missing some food, the owner yelled at my husband and called him a liar, stated that he knows we received the egg rolls. We didn’t receive the egg rolls, and he should have attempted to rectify the situation but refused. When I myself called the restaurant the driver admitted that initially he forgot the egg rolls and returned to the store to get them. He then said he put them in the bag and he can’t explain why we don’t get them, but was bringing them back to us. I don’t give a monkey’s butt about 2 stupid egg rolls. I do, however, care about customer service. This place doesn’t know a damn thing about that.

multiple hairs in food. called to tell them and they told us that there were no dark haired employees there. they were super sassy on the phone. also, asked for two sides of fried rice and it didn’t come. when we asked about that, they said that fried rice didn’t come as a side to what we ordered. (even though it listed that as what we ordered AND PAID FOR online).

Wish I would have read the reviews here before ordering again. We had really liked this place four years ago or so and ordered food from House of Hunan at least once a month. After moving back to Bloomington this year we ordered food and it was all gross. So we didn’t order again until last night.
We asked if they would split our check $ 20 on our card and the rest in cash (splitting the check up). The food arrived with a receipt that showed a $ 20 charge to our card and we paid the rest in cash. The food itself was gross. The Lo Mein and General Tso’s were both inedible. Unfortunately, when we checked our bank this morning the full amount was charged to our card (even though we only signed for a $ 20 charge AND had paid the rest in cash).
We called to speak with a manager, but he was too busy to speak with us so he called back later. We asked what happened, he explained that he put the full charge on our card, but went in last night and fixed it. We complained about the food but he said he couldn’t refund a credit card (even though he was able to charge the card and go back in that night to change the amount he charged it). He said he would not refund money for the poor food we didn’t eat.
I mentioned that dealing with customers like this will get you a bad reputation in a small town and that we’d be writing a Unilocal review. The manager got defensive and began freaking out saying we were «threatening him.»
Apparently, the manager is threatened by the possibility of the public finding out how terrible both the food AND service are from this restaurant. I think that speaks for itself.
There are plenty of places in Bloomington that offer great tasting food along with a courteous and professional service. There’s no reason to waste your money here.

You may look at the prices and be excited but believe me– it’s not worth it. The food is so poorly cooked and tasteless. Worst Chinese in Bloomington. Worst service in Bloomington.

Delivery was fast. The food was not very good. I had the Orange chicken and it was overly fatty, too crunchy in some places, and the flavor (in my opinion), was not great. I paid more than I would’ve liked for the food that I got. I was disappointed.

Worst customer service ! The manager actually hung up on me and said «whatever» when I was inquiring about my order that had taken an hour and a half when we are with in 10 min of the business ! Such assholes! I would not waste ur time or money with this business !

DO NOT ORDER FROM THIS PLACE!!! I used to order from this place; their food is good every 3 out of 4 attempts I would say. But when it is that time it is bad, it is really bad! This last time I ordered from them, I ordered Sweet and Sour Chicken like I always do. When I got it, there was hardly any breading on it and the breading that was on it was so soggy it would fall off when I picked the chicken up. I tried calling them to complain and ask for store credit or maybe my money back because it wasn’t the usual chicken I order but not only did the manager refuse to give me my chicken but he told me it was my fault the chicken was soggy and that I should have came to he restaurant to pick it up if I don’t want it soggy… Terrible customer service! They should not remain open if this is how they think you run a business.

I wish I could give this place no stars. Worst thing I’ve ever ingested. Threw it away after 2 bites. I’ll put it this way, a few years back I got food poisoning for a restaurant. I would have rather eaten that food then what I just ate from here. Took an hour and a half to get, was cold when I got it, the chicken was so dry it could have passed for fake plastic chicken. Very disappointed. And hungry. Never ordering from house of hunan again. I advise you to do the same.

I also think this is the worst Chinese Restaurant (and I use the term loosely) I have ever been to! I just moved back to Bloomington after many years, so don’t know any of the Chinese restaurants. We found this hole-​in-​the –wall place in a small strip mall. We were desperate for some Chinese food, so even after we saw the interior, which was a little scary, we decided to stay anyway. The place is tiny. The restaurant is split right down the middle from the front door. To the right after you enter is a small room — a large floor freezer on the left wall, and the same on the right wall, taped shut with duct tape. There is also a small computer table on the wall next to the freezer with a desktop computer (free Wi-​fi? or, their business computer??). Walls (white?)are heavily scuffed and marked. A few things hang on them (but not at all like what you see in most Chinese restaurants). Everything looks VERY dirty!
On the left side room after you enter the restaurant is a short counter, with just enough room in front of it, for two metal/​plastic chairs facing it. On the far left wall, crowding out the «waiting area» are boxes and boxes of fortune cookies, sauces, etc. If you’re standing, you can see the «kitchen» which is the entire long room and beyond. Some plastic-​coated wire shelves fill the wall with cooking supplies, pots and pans, Everything on this side of the room looks disheveled and dirty. Actually, the place looks gross, so I don’t know what we were thinking! (Hungry?) One (greasy-​looking – [sorry!]) guy was cooking. He seemed to be the only Chinese person around. There were 2 – 3 delivery boys milling around, and coming and going.
We ordered: Appetizer: scallion pancake; Entrees: eggplant w/​brown sauce, family style tofu w/​spicy sauce, & the Kung Bao potato. The «chef» asked me if I wanted the garlic sauce instead of the «brown sauce» on the eggplant. I don’t like brown sauce so ordered the garlic sauce. The meal came with rice and fortune cookies. We paid almost $ 30. When we got home and put everything on the plate, all you could see was black burnt food, «brown» sauce (what happened to the red spicy sauce and the garlic sauce??), and grease (which tasted old). There wasn’t a single other color on the plate, other than rice. The eggplant was so limp and overcooked, it just disintegrated in your mouth. We only took a few tastes and that was it.
I urge you to go on their website and look at the photos! Hilariously beautiful and appetizing… HA! As you can imagine, the food was almost inedible. I don’t think I can say ONE nice thing about this place. I definitely would urge people NOT to go there, even if you’re starving for Chinese food late at night and they are the only place that’s open!

I’m used to $ 5 chinese food from a family oriented restaurant in Chicago. My family has supported their business for 20+ years, so Chinese food is something I am familiar with and really enjoy. House of Hunan just fails. Don’t waste your money here.
I have ordered the beef and broccoli almost every time i order, but House of Hunan makes me feel that they served me roasted rubber covered in sauce. The meat is cut very thinly and I always have to ask for less broccoli because I mainly receive broccoli whenever I order Beef and Broccoli. And to top it off, its almost $ 7 for a small serving of Beef and Broccoli. You’re serving me rubber for $ 7? House of Hunan, if you want to save your business please rethink the cuts of meat you use. It is chewy and unappealing. Meat is supposed to be savory, moist, and soft. Your beef is chewy and unpleasant.
Also, please make your white rice moist. Whenever I order, the white rice is a mixture of textures: some of it is dry and crispy (almost as if it was fried beforehand) and the other is steamed (but not moist and a bit hard). White rice is not hard to make.
House of Hunan used to be a great restaurant to visit, but it has gone SEVERELY downhill. I have ordered here for 3 years, but I recently made the decision to stop buying from this business. Not worth it AT ALL.

That is the last straw. Do NOT order from this place!
Not only is the food «meh» quality, it’s incredibly oily and has a tendency to be tasteless. I get better out of frozen food!
Delivery took over an hour (~1 hour 40 minutes) and EVERY TIME that I have ordered a drink from them it’s been EXPIRED.
I will NEVER order from this place again. And I warn you not to as well!

Fast delivery & good food. Very reasonably priced. The egg roll I got with my meal was outstanding.

Worst Chinese food the 3 of us have ever eaten. It has a weird chemical taste an idea confirmed by all. I would not file this under food, we were starving & threw out our food it was so bad.
You have been warned.

Open until midnight… usually. There is a sign outside that says they close early in the summer.
The 2 for $ 12 deal is decent.

Ugh.
You get one star now, House of Hunan. You can have the rest when you start acting like the restaurant I used to know and love.
I don’t know what has happened to this place over the past few years. I remember ordering all the time in 2008, 2009, because of the price, speed, and the fact that the food was absolutely delicious.
Now? They still have the speedy delivery, I’ll give them that for sure. But I just ordered a variety of food, and it’s all pretty terrible. Honest Abe, I cannot even identify what they gave me to put in the lettuce wraps. It’s this black mass of chopped… food stuffs. Chicken? Beef? I have no idea. It tastes and looks disgusting. The lettuce is very fresh and crisp, though. I’ll save that for a salad.
The chicken looked okay, but when I opened it, the gross smell was almost over-​powering. And the entrée itself tastes disgusting, like spoiled vegetables.
I have no complaints with the egg roll or the crab rangoon (though admittedly, I’m pretty easy to please when it comes to these.) Also, my Coke was nice and cold.
I can’t believe I just spent $ 28 on all of this awful food. The only thing I can eat is the lettuce, egg roll and rangoon. The… whatever, for the lettuce wraps, and the whole entrée are literally going straight in the garbage.
They should give you a doctor’s note and a roll of tums with your order.