Old Dominion Freight Line

Been working with these guys for around 15 years. They used to be very customer service oriented. Now a days the customer service levels have fallen off big time.

Used OD Household to move my family from Los Angeles to Dallas. The move was easy and the customer service from LA was good. We did encounter an issue when we got our belongings in Dallas. The truck driver was not friendly and did not offer to help when I notice the ramp was broken and all he said was that he did not know what to do and just left. I understand that he’s probably on a schedule but at least show that you care. Overall I would probably use this service again but hope OD Dallas would provide better customer service.

They let our freight sit around on their dock for a week a few miles from our house instead of delivering it. They didn’t call us to schedule a delivery: they had the wrong phone number and didn’t bother contacting the seller for the right one. We had to track it down and finally got them to deliver a couple of days later.
The driver then nearly dropped the shipment off their lift-​gate; it was totally hanging off and tipping. He said ‘oops’. I almost crapped my pants — it’s worth $ 4500. Our product was clearly marked with «FRAGILE» with five large stickers, yet the deliveryman didn’t care at all when using the pallet jack to push/​pull our shipment over bumps.
I gave them an extra star because they totally have a bad-​ass business name.

We used Old Dominion to move from Texas to California. From the first phone call, they were extremely helpful, friendly, and easy to deal with. We ended up having to have them store our trailer full of stuff for a few days until we found a house and they had it ready to go as soon as we called for it. My husband is a truck driver and he was extremely impressed with the whole process. We would definitely recommend them and use them again!