OSF Medical Group

Goddamn horrible ER. I got there with my wife on a Friday afternoon and there was ONE person in the waiting room. An hour and a half of my wife in severe pain and they never came to get her despite me asking what the hell the hold up was two times. We finally left because the crappy chairs were adding to my wife’s discomfort and no one would give us a time estimate. They are not qualified or able to run an ER. If my wife’s appendix does rupture ill take her to Bromenn

A close friend of mine was sent there for strong chest pains, and the officials there sent her home only after performing an EKG; no further tests were taken. She was sent home, carelessly, with the same terrible pains she had when she first arrived there. No medication and proper care was given. This is INSAAAAANE!!! People SHOULD NOT be working there if they do not care to DO THEIR JOBS PROPERLY!!! God forbid something happens to her, but her condition could be life-​threatening.
Note to Staff: Please do your jobs properly or please shut your hospital down. My friend is still suffering tremendously.

Worst hospital EVER! My sister has been here over 3 hours in severe pain and no one has come to check on her or given her ANY pain medicine. The staff is rude and the only person they sent in was the registration person to get her info! All they can tell us is they are busy. Well… they certainly found time to cover their own asses for registration but they can’t find time to attend to a patient?!? How about that blanket we asked for over an hour ago? These people couldn’t give a shit about anyone! Please, go work outside of hospitality if you only care about your job and not your patients. I will be filling a complaint and will take it as far as I need to.

Well for an emergency room visit, this was no emergency on any part. It actually was a ghost town in the ER and the staff were no where to be found. This is a 1 Star rating in my book!

My wife and I just had our second child on ⁸⁄₂₄. Our first was born at Bro-​Menn, and while the staff was awesome, the facilities were only so-​so. We were thrilled we’d get to try out the new birthing center; the tour was awesome, and we were excited.
Well, that excitement lasted about four or five hours. It IS a gorgeous facility, with tons of natural light, and more room than I expected for our accommodations. However, we found the staff very hit-​or-​miss, and overall felt like we were being generally ignored. I thought it was just because they were filled to bursting, being the new shiny OB wing, but based on m m’s review from 6/​23, we had almost EXACTLY the same issues.
The good: The birthday cake was pretty delicious. Getting a silver spoon was kind of neat, but unnecessary. The rooms are big. Now the rest…
First, a word on the facility. While it’s new, it’s often … kinda cheap. BOTH of the lights in the Dad’s Corner, and one of the lights behind my wife’s bed were burned out. We let them know on Wednesday and again on Thursday. When we left on Saturday around noon, they were STILL burned out. Housekeeping came in one time, on Wednesday when my wife was sleeping. They said they’d come back later, but we didn’t see them again during the three-​day duration of our stay. They never even came by after Catering spilled a soda near the door, and the lady notified them.
The food was another issue. We found Bro-Menn’s menu to be much, much better than we both expected. OSF’s is much worse. Nothing on the menu was particularly good, the soups were watery, the hot meals were tasteless, and it was overall poor to average.
All of this could have been forgiven if the nursing staff had been attentive, prompt, or personable. I would say three out of over a dozen nurses we had made a point of introducing themselves. Almost none wrote their names on the whiteboard. They dropped by as little as possible, never just checking in, and took their time getting back to us when we called. They even needed US to call THEM to remind them when my wife needed her pain medicine.
At Bro-​Menn, there was one nurse for my wife and one nurse for our kid. I’ve been told this isn’t the norm, but I thought it was great — both patients got the needed attention. Here, my wife and our new son shared a nurse. As a result, I felt like our new son was basically ignored, honestly.
A few incidents kind of stand out, but this is getting over-​long. I’ll just mention two, because they were the same night. My wife was (finally) able to sleep, and dozing soundly with our new son nearby. A tech came in and rather than check back later, she actually woke my wife up — whose vitals had been fine since the c-​section — rather than coming back later. Either that same tech or a different one just picked our son out of bed to run vitals, too, rather than waiting until he was awake on his own. I don’t know who it was — like I said, they didn’t introduce themselves.
I’d say three or four out of twelve-​ish nurses were anything like warm or personable. Most of the rest weren’t.
New facilities and neat ads or not, I’d recommend staying away. We thought the staff was simply overworked because there were so many patients going to the shiny new center, but it seems like this is standard at OSF. We are never going back there unless we have to at this point. Bro-​Menn gave us five-​star care; the care here was one-​star.
I added 1 star for the rooms being huge and actually comfortable. In nearly every other respect, this was a 1-​star experience we don’t want to repeat.

I had a baby here 5 days ago. Everyone is pretty laid back… not in a good way. There are a couple nurses out of the bunch that are really nice and accommodating. The others were almost rude, as if I was inconveniencing them. At one point, I asked for pain medication and had to wait 45 minutes for the nurse assigned to me to come with it. Nurses Laura and Jen were amazing. Nurse Jan, I could do without. The others didn’t even bother to introduce themselves. What? At one point, one nurse was barking orders and yelling at me for not being able to move (b/​c I had an epidural) and told me that I wasn’t trying hard enough to move my body… HELLO??? I just had a baby 2 minutes ago and now you’re yelling at me for not being able to move my numb body? Atrocious.
I was also disappointed because the new birthing center wasn’t open. When I found out last year that I was pregnant, I purposefully picked OSF St Joseph to birth in the new birthing center. They told me a projected finish date of May. Then it was pushed to June. Then July… and now they’re saying any day now and then some people are saying in August. Who knows at this point.
The room I was put in had nothing in it. I had to ask the tech on duty for a table to put my food on. Another nurse brought me a table and chair for my family to eat at the following evening. I didn’t know what furniture was standard for a room so didn’t bother asking.
Where I had my previous children, I had really attentive and friendly nurses that made me as comfortable as I could be. Here, not so much. Just Jen and Laura. The others barely noticed I was there. At one point, a nurse said, «You’re so quiet in this corner. We didn’t even notice you.» Um, is it my job to bring to notice that I’m a patient there? I didn’t know that was protocol.