Apex Chiropractic & Wellness

When you tell someone you’re going to do something, and then you don’t do it, people get upset. It’s not a back adjustment or massage problem this place has, it’s a management problem. I’m just confused as to why this business is paying Groupon to promote a business they don’t stand behind. It’s backwards and seems like a case for the BBB.

TOTAL DISSAPPOINTMENT.
I called to make an appointment with my gifted Groupon for an hour massage and chiropractic adjustment on August 18^th around 9:15 and left a message with my name and number, as no one answered during business hours. Not receiving a call back, I called again in the afternoon around 3pm and left a message with my name and number again. I never received a call back that day.
The next day I did receive a call from Kaci, who was pleasant. She scheduled and confirmed my appointment for Monday August 31^st at 10:30a.m. and mentioned I should arrive early for paperwork, which I scheduled into my calendar.
Two weeks later, on Monday, August 31^st I arrived to Apex at 10:15a.m. and was told that I was not scheduled for an appointment and there wasn’t even a massage therapist in that day. I then asked if they were able to look up my name and see if I was scheduled for a different day in their system… I wasn’t scheduled anywhere at all, but my name was in the system stating I called with my Groupon. The receptionist was very nice and apologetic, but I did mention I saw other reviews online stating that this has happened before. She asked if I would like to reschedule (which would have been 2 weeks out), but I declined and am getting a refund.
Beyond poor scheduling, totally frustrating to schedule your day around something for relaxation and to be totally sideswiped.

I’ve been seeing Dr Brian Rae for years. I was at point where I thought I was going to need back surgery. Within a few treatments I started to feel better and now just stop in when I need a quick adjustment.
I’ve always been able to get an appointment to fit my schedule and Apex sends text reminders for your appointment which is really helpful.
Dr Brian is very professional and really listens to his patients needs and concerns.