EOI Direct

This company exists simply to exploit a very simple task that Property Manager don’t want to do — what a total; waste!!! EOI Direct is such a hassle — I can’t believe they can actually say it will take 1 – 7 days to produce a piece of paper that should take 3 seconds!!! If your HOA has signed up with them — go to a Board meeting and have the Board do some damn research by looking at Facebook and Unilocal comments from REAL users — this place sucks!!!

over charge, should call for a class action

I was mad about the fee at first too! But then I realized nobody works for free. The apartment complex is the agent’s customer, not me. If MY lender has a requirement in order for me to close on a loan, why shouldn’t my lender pay? I almost lost my rate but since we received the policy in seconds, we were able to close.

Complete rip off of a company. The employees there don’t know any better, they think it’s commonplace for people to be charged 10−25% of their annual insurance premium to get a mortgagee clause updated. Everyone should complain to their attorney general about the ridiculous fees this company charges, goal should be to get a cease & desist order against them.
Contradicting Aaron M.‘s review, there is not always a fee to get a mortgagee clause updated. Out of the last 100 mortgages I’ve originated there has been 2 instances of a homeowner having to pay to get their mortgagee clause added to the evidence of insurance. Guess who handled both? You got it. EOI Direct.
Protip: as a consumer you hold most of the power. As a homeowner you can complain to your homeowners association, enough complaints and you can remove the insurance agency who uses EOI Direct and choose another one. May not be a quick change, but more homeowners need to start doing this and soon enough EOI Direct will just go out of business.

I am currently going through a refinancing on my property. I was told my the agent handling my loan to obtain a certificate of insurance from this crap place.
I wonder if the person who is working at the help desk is paid a bonus for being extra rude. She answers the phone immediately questioning why I called and whether or not I was aware that I could request the certificate of insurance through their website? No, lady I didn’t know, hence why I called the «help» desk. I understand people have their bad days but wow did I murder your whole family or something?
After she reluctantly gathered all my credit card/​payment information, I requested a copy of the certificate of insurance because I’d like to see just exactly what I am paying for. It was as if I had just said the most outrageous request. Sorry miss, I didn’t know an additional couple of clicks to email me a copy would ruin YOUR day.
The ultimate slap in the face was when I received my copy of my certificate of insurance. It was literally just a 1 page PDF document that they sent via email to my lender. THIS THING COST ME $ 72.95 !!! They must’ve charged me extra for the excellent service they provided me.

Ridiculous, overpriced, exploitative bullcrap that exemplifies what is wrong with our financial system. Obviously these leeches deserve scorn for charging $ 30, $ 40, $ 50 for stupid PDF files of policies we already pay for as homeowners, but a major portion of the blame needs to go to our individual HOAs. I went to my HOA’s office and asked if there was any alternative, and they stared blankly at me and told me to go pound sand. How hard would it be for our HOAs to just keep a freakin’ copy of the bloody insurance policy in the office for us to run a photocopy of? They must be getting a kickback. Ah, capitalism! Gotta love it!

Charging $ 55 for a copy of the insurance (which is sent to me by email) is a ripoff. The fee is so high because there is no other alternative, which I think violates the consumer rights.

They charged me $ 72.95 to update an HOA insurance declaration page with my lender’s loss payee information (mind you, I have a copy of the evidence of insurance from the HOA). I did all the work on their website and it was still $ 72.95. What a huge rip off!

Ripoff. They charge $ 55 to email a copy of a policy you’re already paying for. They’re just taking advantage of people who are being pressured for docs by lenders. The employees and owners should be ashamed.

Indeed a great business model to rip off people without doing much work. Every time I request an Insurance document, the agent (the HOA cose them not sure why) asks me to get it from this website which in turn asks me to pay $ 55+ for the document. Today was the third time this happened in the last year and for the third time, when I told that I will not pay as my last agent never charged me, they agreed to get to work and send me the documents needed free of charge.
There are lots of agents that do not charge you; looks like a few who get kickback from EoiDirect try to push it and is people don’t complain, make extra money … nothing to lose for them.

Because insurance companies are lazy and don’t service their clients, EOI Direct has developed great software to process an updated insurance policy customized for the borrower & the lender. Only thing is, we (lender/​broker) type in all info that needs to be listed on the policy. And for $ 89 we get the policy that we already had, with the borrower & lender info. We (lender/​broker) do all the work… plus have to pay $ 89 for the service. What a racket! More fees for borrowers when buying a house or refinancing. Congrats on a great business model for now EOI Direct. $$$$