Gem State Moving

Excellent experience with Gem State! John and Shane did a fantastic job, were right on time, professional and handled our items and home with the utmost care. We would recommend them for your move. Call Gem State and Greg (great guy) will listen to you and get you set up. Awesome team!

I hate negative reviews, but I can’t give anything else outside of two stars. They took 4 hours longer to move than the company we used exactly a year ago, using the same amount of people and materials, moving the same stuff. They took several huge chunks out of the ceiling in the hallway. They made a long dent in or refrigerator, about 12-​inches long. They couldn’t hook up the water line to the ice maker, telling my wife that we must have had a different connection at our other house (We didnt. I hooked it up when i got home from work, no modifications).
Lastly they broke our front window when they removed the front door to move items in (no big deal with the door) but leaned it against the house, where it fell and hit the window. Owner came out and told my wife that his employee recently had to change a window and it was about $ 100, which is what he based our moving discount on. My wife asked them to discount it $ 250. They gave her $ 200. Then they tell us that they charge a half hour for travel, which was not disclosed at the time of the appointment. My wife was disgusted with the whole ordeal and just paid it.
I called several glass repair companies and received bids ranging from $ 342 to $ 390. I called and left a voice mail for the owner, who did call me back but I missed it. I returned his call, asking to discuss the bids but have not heard back. That was last week. All we want is for the window to be fixed, minus the $ 200 «discount». In the end, were going to end up paying close to $ 1,000 for this move, including repairs to our house.
I avoided writing this because I think every small business deserves a fair shot to right wrongs. Sadly, I think my wife was taken advantage of because I wasn’t home. I would not recommend Gem State Moving.

If you are looking for a great, reliable, no surprises moving company, this is it. Gem State moved my husband and I from Boise 8 years ago to northern CA and did a great job. We were recently in the process of moving back to Boise from CA and received quotes from movers in Sacramento and national carriers. Let me tell you, their prices were crazy high. We remembered Leroy from Gem State and what a great job they did for us 8 years ago AND we liked the idea of keeping the money in Idaho and not with a national carrier. Greg with Gem State was so great to work with in quoting our move and worked within the budget that we had for the move. Leroy and two of his guys came to Sacramento, packed us up for one and half days and then took two days to drive to Boise. They were so efficient with the packing and organization of our things that we only had one casualty… fortunatley, it was a wine glass that I didn’t really like anyways.
Bottom line, these guys are great. You can’t go wrong working with Greg and Leroy. No surprises. They deliver what they say they will and do it with a great attitude and a smile. I really hate moving, but they made the entire process enjoyable.