Sweetheart Manor

Ok service, ok tuxs, horrible organizational skills. They messed up the order repeatedly. The poor bride had to keep calling over and over again to remind them what was ordered because they repeatedly kept giving the groomsmen jackets (only the groom was to wear a jacket) then upon returning the tuxes they argued that we needed to bring back the jackets even though we never had any. Rent from this place only off your willing to hold their hand through every step of the process.

Tremendous customer service from start to finish… I have relied on sweetheart manor for tuxedo rentals on three separate occasions and every time they provide unparalleled service. There prices are reasonable and they offer some really awesome slim fit tuxedos, that are comfortable and look great! I Highly recommend it.

I don’t write many reviews, mainly because I usually have very good customer service. However, the experience I had at Sweetheart manor was so atrocious that I felt it warranted me writing a review to warn other brides. I booked an appointment but received very poor service. They overbooked brides for the day so we all had to wait to use a mirror. This is not desirable to do when trying on a dress because if it does not fit properly you are standing there uncomfortable with your backside or front side hanging out for everyone to see as you wait in line. I felt like I was in line for a cattle call. Moreover, the woman who helped us was NOT knowledgeable about the Maggie line. I went to this shop because I wanted to try on maggie sottero dresses. I knew more about the line by spending 5 minutes online then she did, and she is suppose to be selling them. She didn’t know the names of the dresses, the prices of the dresses, the different sizes they came in, or the different ordering options. In addition, she was not very nice to me or my bridesmaids. I was so disappointed to have such a negative experience and would caution any bride who is looking to try on dresses at Sweetheart. If you want to try on Maggie Sottero, go to Bridal by Marie in Eagle. She is very knowledgeable and will make you dress shopping an experience to remember.

First, there was not enough space. We booked an appointment but there seemed to be more people than space, they definitely overbooked. I felt we were fighting for mirrors. Second, the attendant was rude, did not make the experience fun. She was not helpful and very critical. She seemed unknowledgeable and everything we asked was such a task for her. Furthermore, the music was not appropriate. There is a time and place to play Everclear or rock/​metal music.
Overall, my bride did not enjoy her experience and neither did I. The atmosphere was very poor as well as the customer service. Yes they had a selection in dresses, however my bride and her bridal party’s experience was so bad that we don’t want to buy from them.

After a really bad experience in bodo with another bridal company, I came here.
The staff here know exactly what to do. They give you enough space and step in at the right times. They are nice, and they actually care about you and your dress.

Sweetheart Manor was excellent and stress free. We used them for the men’s and boys’ clothing and I purchased my undergarments and veil from them after David’s Bridal proved to be terrible.
Each time I came in, I was greeted sincerely, and they helped me in a way that made me know I was a valued part of their business, which isn an excellent way for a local business to operate. I will be back for any other formal wear needs that may arise in the future.

After having the worst 2 month experience with David’s and a dress there, I had 1 day to dress shop while in town since I live out of state. I walked in after an emotional time at David’s earlier that morning to open arms at sweetheart without even having a appointment (which I don’t recommend, I got very lucky they didn’t have any appointments on a Saturday morning!) Lisa helped me out as well as many other ladies or who worked there. With a little over two months until my wedding date they were able to find me a dress that could have a rush order & that was most definitely the dress of my dreams. Just thinking back to that day makes me emotional, any bride should go there if they want a great experience for one of the most important days in a brides life.

I came to Sweetheart Manor because they carried a designer that had a dress I thought would be perfect for my wedding. A co-​worker also got her dress here years ago and said it was locally run and I knew I had to come here. Lisa was my consultant and she was absolutely wonderful! Very knowledgeable about the dresses they had and how the ordering process worked. I was concerned I would not be able to get a dress because my wedding is only a few months away and you’re supposed to order your dress early. Lisa said I may just need to order a dress from stock and that there were definitely options — she made it possible for me to actually get excited about getting a dress I wanted.
Although they did not have the particular style dress I initially wanted, the selection was great. Prices were very affordable, ranging from a few hundred dollars to around $ 2,000 (as mentioned in another review). There was a dress I picked to try on and Lisa mentioned it was a bit above my budget and made sure I was completely certain I wanted to try it on anyway. She did not pressure me to try on things I could not afford and seemed like she genuinely wanted to make sure I did not go overboard (much appreciated).
The dress I ended up falling in love with was only available in stock in bigger sizes, but Lisa spoke to Karen the owner and we worked something out. I was able to get the perfect dress for my wedding and I am so thankful that everyone at Sweetheart Manor was so kind and helpful. I don’t plan to get married again (haha) so unfortunately I cannot give this place as much business as they deserve, but I am definitely going to refer them any chance I get, as well as use them for my bridesmaid dresses and tuxes for the guys :)

Wonderful service! This was my first stop wedding dress shopping and I got spoiled! The consultant was so nice and helpful; I must have tried on 20 different dresses. I left to go to another appointment at David’s Bridal that was miles away from the service I got here. We came back later that day to buy my dress, and she helped me try it on again! I would recommend this place to anyone in the Boise area.

I found my wedding dress at Sweetheart Manor and I couldn’t have had a better experience there. My consultant, Lisa, was very friendly and helpful. She helped me pull dresses that were my style and within my budget. I was apprehensive about dress shopping at first because I get easily discouraged but my appointment at Sweetheart Manor was such a positive experience. I had quite a few people with me and my consultant didn’t mind at all and even let them all take turns helping me into the dresses we were looking at. Every dress I tried on was beautiful but I ended up falling in love with the dress that Lisa suggested.
We had a few more appointments that day but nothing compared to the service and hospitality we received at Sweetheart Manor. We came back at the end of the day and bought my dress! I am excited to revisit the store when I pick up my dress and give Lisa another hug.

I read the previous review and decided to make an appointment. I had originally tried DB but never got a hold of anyone to make an appointment. googled for another bridal shop in Boise and found Sweetheart. I went today for my appointment, was met by Marian, my consultant, and from there the who experience was amazing. I am a 49 year old bride who is renewing my vows next fall after 25 years of marriage. I wanted a dress that was bridal but not too young or cute, more sophisticated and sexy. I found it!!! with help from Marian and my daughter, I found the perfect dress and it was a GREAT bargain to boot. I would recommend this bridal salon over and over again. The selection was amazing and the customer service was top notch. So happy!!!

The ladies at this place are sooo nice! They let you browse for dresses and Marian gave me my personal space while still being really helpful when I needed her. I think I found the dream dress there, I just live out of state, so I couldn’t order it here. Gowns were well within budget, ranging from a few hundred to $ 2,000. I would recommend this place to all future brides in the Boise area, much better than David’s and similar pricing!