The Sagamore

²⁄₁₉ Love this hotel but must have 2^nd string staff in the winter months at the 1^st floor restaurant. The bottle of wine we ordered took 15 – 20 min to come out! Bad! Our apps and entrée’s all came at once! Bad Bad! The food was defiantly not hot. My lobster was undercooked as well as my friends filet which he ordered medium and it came out very rare! Bad Bad Bad !! You get this sometimes at 2^nd rate hotel/​restaurants but was not expecting this from The Sagamore! :(The waitress did apologize.

I’ve heard of on Golden Pond but maybe I should call my experience at the Sagamore, On Golden Lake George. I have seen many wonderful things in my life and I can actually say The Sagamore is yet another.
I know, I’ve only talked about what I saw because it’s worthy of continuous praise. Set on a small island with an amazing views of Lake George, the hotel is by far the crown jewel of the area. Please make no mistake, The Sagamore has other beautiful neighbors as well.
My stay at The Sagamore was a brief one but a lasting impression was certainly made! I stayed in the main hotel and my room was clean, spacious and beautiful. I had a view of the lake and the outdoor lounge area. The bathroom was filled with many amenities and having free wifi made my stay extra special. I had several meals and a few drinks. I must say, everything was made with excellence.
The only issue I had was during dinner one night. It appeared our waitress was new and she made a few errors with our meal. Other then that, my stay at The Sagamore was picture perfect and I would highly recommend The Sagamore to all my friend and family.

We ate at the waterside restaurant and it was fantastic. The food was fresh and delicious, the views were breath taking and the service was perfect. We did not stay in any of the hotel rooms, but the lobby and the main building were beautiful. Basted on the service at the restaurant and from the staff in the lobby, this place seems top notch. At the restaurant I had the best New England Clam chowder I’ve ever had. The place was crowded, but everything we had was fantastic and was served like we were the only ones there.

Well where do I begin…
I visited the sagamore over forth of July week. I was not actually staying at the resort when the following incident occurred…
My family and I were touring the grounds with the hopes of staying for one or two night at this fabulous location. It’s first class all the way. I want to make sure I give credit where credit is due.
We were driving down sagamore road when two house keepers in a golf cart came out of the HR driveway without looking. I slammed on the breaks and luckily did not crash into them… Their reaction… Giggles…
I turned to make sure all my kids were ok… The house keepers then proceeded to make an accelerated left turn and crashed into our car… Causing a tremendous amount of damage to my vehicle. As well as ruining a very expensive Thule Cargo Carrier on the hitch.
As I exited my vehicle one house keeper explained the driver was «practicing» she did not know how to operate the cart.
So they were or acting on probably the busy time of the year… Ok.
Security and state troopers immediately arrived and thankfully no one was hurt…
The general manager arrived and I asked him to provide us accommodations for the night, after going back and forth he agreed that it was a reasonable request… I am grateful for the one night stay which was complimentary from the resort…
Up till this point I have no issues… The GM assured me that they would take care of repairing our vehicle and do what they could to accommodate us and our inconvenience…
I had nothing bad to say they seemed genuinely happy to work with us because of the situation…
It’s what occurred next that upset me…
I got home and tried to find out information about fixing my vehicle. I was given the manager of security information and was assured he will be instrumental in helping us…
I was told by this manager that unfortunately he does not handle this and he would be passing my information to the cooperate office and they would handle it…
I made many phone calls… No call back…
I then spoke to a receptionist at the corporate office who basically told me that I was not allowed to speak to anyone but a certain person who was not in the office…
I explained that I was in need of getting my car repaired and could not afford any delays…
I was then advised to bring my car to a body shop and get an estimate and they would take care of everything…
I proceeded to bring my care to a reputable body shop and send an estimate for the repair… Still no communication from the sagamore.
I then reached out to a operating Vice President of the mother company, he assured me that this was procedure and not to worry he would personally make sure everything would get handled in a timely fashion…
I asked for a rental car because I had no transportation as my car was in pieces at the body shop…
I was then advised by the sagamore that I must take my vehicle to get a second opinion. As they would not be paying the original body shop with out getting a second opinion.
This was becoming very complicated… I asked for the insurance information and was told that I could not be given this information…
Really… I was now on my third day off from work to try and repair my vehicle…
I at that point cut my losses and contacted my insurance company and filed a claim with them…
I can’t believe that such a large company, such a beautiful place is so poorly run.
It could have been such an easy thing to handle…
I lost time, money, and was given a load of aggravation when the only thing I asked for was simple communication…
It’s a shame. I really love the resort and really did not want to go down the road of speaking poorly on social media about the location or the company.
I appreciated the one night given to us, but it was thrown in our face multiple times from multiple staff members of the sagamore…
We are not all wealthy people and cannot all afford to have multiple vehicles in case of bad situations…
The sagamore is a great place just be very careful when your there that it is not golf cart practicing day…

This hotel is beautiful. The lobby, the fireplaces, the terrace, the views all scream Adirondacks. I have had the pleasure of staying here every fall for the past several years. I have enjoyed my experience here every time. The hotel staff are attentive, polite and helpful. The accommodations are exceptional. The hotel is a nice blend of turn of the century «upstate» New York with some modern amenities.

I wish we could give a separate rating for service, food and atmosphere. I am giving this establishment two stars solely because of the food.
Our server was great. We had questions on the menu and she went out of her way to ask her fellow employees about our questions. She was professional and attentive.
The atmosphere was beautiful! We sat outside in the sun… Big tables, big umbrellas; the only thing is we wish they had music.
As for the food– I will never be back. I had the steak salad. The steak was extremely chewy and lacked in flavor. The Italian soup was almost warm and had very little vegetables. My boyfriend ordered the lobster roll which I envied, until I saw how big the roll was and how little salad was actually in it. Very disappointing.
When the bill came we expected a bill that was your normal afternoon lunch but for what we had it was over the top. The view was great the server was attentive but the whole experience was not what we were hoping for, especially for the price. Hope things get better.